Hot keys Flashcards
1
Q
F5
A
Connects calls to EA
2
Q
F12
A
Ends calls that has not gone to any services
3
Q
F2 + L
A
Ends calls that have not gone to any services
4
Q
ALT + Q
A
Call play back
5
Q
ALT + D
A
Split line
6
Q
F2 + C
A
Clear number
7
Q
F2 + D
A
Location diiffers
8
Q
F3
A
Monitor or Mute
9
Q
ALT + G
A
Release customer call
10
Q
F2
A
Menu
11
Q
F2 + E + S
A
Silent call script
12
Q
F1
A
Back / Cancel
13
Q
F2 + E + C
A
Cleared without speech
14
Q
F2 + E + E
A
MetAuto
15
Q
F2 + E + G
A
Gas
16
Q
F2 + E + T
A
Test Calls
17
Q
F2 + E + 1
A
Noisy calls
18
Q
F2 + E + 11
A
Faulty line
19
Q
F2 + E + 111
A
Silent faulty
20
Q
F2 + I
A
Repeat calls
21
Q
F2 + E + N
A
Non EA help
22
Q
F2 + E + M
A
Misdial
23
Q
AC
A
Advice to clear by EA
24
Q
NSD
A
No sound detected
25
Q
NRE
A
No reply detected
26
Q
NRM
A
No reply to MetAuto
27
Q
MULT
A
Multi EA request
28
Q
CPB
A
Call play back
29
Q
TEXT
A
Relay UK call
30
Q
55CONN
A
55 Detected
