Host

Question 1

What is the address?

Answer 1

#5 Old Town Sq.
Fort Collins, CO 80524

Question 2

What are the pubside summer hours?

Answer 2

11am - 11:30 pm Sun - Thurs

11am - 1 am Fri/Sat

Question 3

What are the pubside winter hours?

Answer 3

11am - 11pm Sun - Thurs

11am - 12pm Fri - Sat

Question 4

What are the poolside hours?

Answer 4

2pm - 2am Mon - Thurs

11am - 2am Fri - Sat

Question 5

What is our phone number?

Answer 5

970-498-0483 ext. 0 = pubside ext. 1 = poolside

Question 6

What is our web address?

Answer 6

www.coopersmithspub.com

Question 7

What time does the late night menu start?

Answer 7

10pm daily

Question 8

Where do you check for reservations?

Answer 8

Binder in the host stand and listed on top of seating chart board.

Question 9

What do you do if someone calls to make a reservation?

Answer 9

Get: date, time, # in party, name and phone number THEN get a manager

Question 10

During a wait, what is your job as a SEAT?

Answer 10

page and seat guests, collect menus. Look for open tables and communicate open table status.

Question 11

During a wait, what is your job as a LIST?

Answer 11

Greet guests and gather information (# in party, inside or out) quote the guest a wait time and hand out paper.

Question 12

Where do you get gift cards?

Answer 12

From the MOD or bartender if the MOD is unavailable.

Question 13

When can we sell pizzas on pubside?

Answer 13

Anytime we are open.

Question 14

What is a false wait and when do you start one?

Answer 14

…when we start a wait even though we are not full. We do this to allow the kitchen or floor staff to catch up with our currently seated guests. The only time a false wait is started is when the MOD says to.

Question 15

Describe our menu to a person in fifty words or less.

Answer 15

The menu offers a little something for everyone ranging from pub style appetizers, burgers and pizza to favorites such as the Horsetooth Stout Beef Medallions.

Question 16

What is the maximum amount of time a guest should be at the door before being greeted?

Answer 16

59 seconds.

Question 17

How many times may our phone ring before being answered.

Answer 17

3 times

Question 18

How do you answer the phone?

Answer 18

Thank you for calling World Famous Coopersmiths this is Meg, how may I help you?

Question 19

Who are Scott Smith, Jane Smith, Dwight Hall, Sandra Longton, Terri Gerard, Steve Irons, and Chris O’Mara and what are thier voice mail numbers?

Answer 19

Scott 23 & Jane 26 = owners
Dwight 33 = Head Brewer
Sandra 43 = General Manager
Terri 40 = Payroll
Steve 39 = Poolside GM
Chris 38 = Operations Manager

Question 20

How do you put a guest back into the phone system to transfer calls to our voicemail?

Answer 20

DO NOT PUT THEM ON HOLD. Keep the guest on the line, tell them the extension # of who they are trying to reach. Then hit “cnf/trn# key then hit 18 and hang up.

Question 21

What time is happy hour on pubside?

Answer 21

4 - 6 Mon - Fri

Question 22

What time is happy hour on poolside?

Answer 22

3 - 6 Mon - Fri

Question 23

What is the importance of seating sections on a rotation?

Answer 23

We rotate the seating of all sections to ensure that all servers have an equal number of tables sat. This allows the server to give the best service possible. Double or triple seating a server is somewhat inevitable but the host should do this only if a guest requests a particular table or a manager tells them to. *We also only split table 47 with a managers approval.

Question 24

List the 1st cut closing duties for the hosts:

Answer 24

Sort/wipe special menus and stock kid and regular menus
Check/stock bathrooms (sweep and take out trash if needed)
Clean entry way (ground) and wipe all door windows
Organize drawer at host stand (recycle menus)
Stock paper rolls and to-go bags.

Question 25

List the 2nd cut closing duties for hosts:

Answer 25

Check all 1st cut side work (if they missed something do it.)
Set bank at $100.00/put cash, credit card slips and checks in bag
Hand $ to your MOD and check out

Question 26

What should the host be wearing?

Answer 26

They should be the best dressed and closed toed shoes.

Question 27

Who do you check out with?

Answer 27

MOD

Question 28

What is our policy on call ahead seating?

Answer 28

If we are not on a wait we do not take call ahead.
Only can call 1/2 hour before they plan on arriving.
Give quote time - once they arrive.