Hospitality and Event Managing

Question 1

sectors of hospitality

Answer 1

-lodging
-food and bevrege
-travel and tourism
-recreation and entertainment

Question 2

hospitality

Answer 2

generous and friendly treatment of visitors and guests or hospitable treatment

Question 3

customer service

Answer 3

the assistance an organization offers to its customers before or after they buy or use products or services

Question 4

guest experience

Answer 4

positive guest experience drives customer satisfaction and fosters customer loyalty

Question 5

steps in event planning

Answer 5

1. goal setting
2. budgeting
3. venue selection
4. scheduling and timelines
5. marketing promotion
6. risk management and contingency planning

Question 6

roles in event management

Answer 6

• event coordinator
  -vendor
  -caterer
  -decorator
  -security

Question 7

event types

Answer 7

-corporate
-social
-nonprofit

Question 8

corporate

Answer 8

-conferences
-meetings
-product launches

Question 9

social

Answer 9

-weddings
-parties
-reunions

Question 10

nonprofit

Answer 10

-fundraisers
-charity galas

Question 11

branding

Answer 11

a strong brand can increase the company’s value by giving it more influence to the industry

Question 12

advertising

Answer 12

ensures that travellers first discover your business, and then also gain a lasting impression of your brand that convinces them to book their stay with you

Question 13

promotions

Answer 13

it’s a way to make lasting memories, build loyalty, and grow the business in a tough market

Question 14

using social media can…

Answer 14

allows you to monitor your brand mentions and customer reviews; you can also respond to feedback, resolve issues, and show your audience that you value their input

Question 15

reviews and ratings

Answer 15

offer insights, build trust, and drive business growth