Hospitality and catering revision

Question 1

Define labour costs in the H&C industry 1.1.41

Answer 1

These costs include employee wages,National Insurance contributions and pension contributions.

Question 2

Define material cost in the H&C industry 1.1.4

Answer 2

These costs include decoration furnishings kitchen and dining equipment ingredients printing and heath and safety equipment

Question 3

Define overheads cost in the H&C industry 1.1.4

Answer 3

These costs include rent rates gas and electricity insurance licensing training and maintenance.

Question 4

What is VAT? 1.1.4

Answer 4

VAT ( value added tax) is added to the final cost of goods and services offered in the hospitality and catering sector. The money from VAT goes to the government to pay for services everyone uses for example the NHS.

Question 5

What is the value and exchange rate? 1.1.4

Answer 5

The value of the pound can affect the hospitality and catering sector. Id the economy is weak, people may decide that eating out or going on holiday is a luxury and will spend less.

Question 6

What’s the difference between gross and net profit? 1.1.4

Answer 6

Gross profit- the profit a business makes after subtracting all the costs that are related to manufacturing and selling its products or services
Net profit- what is left from the gross profit once all costs are covered.

Question 7

What is a cashless system? 1.1.4

Answer 7

Contactless cards and mobile payment apps

Question 8

What is software in the H&C industry 1.1.4

Answer 8

Office software such as stock ordering systems

Question 9

Explain workflow in the front of house 1.2.1

Answer 9

Productive workflow within the FOH comes down to: how your floor staff move, where your barista is standing, do you have enough room for a customer and staff members to move in the dining area. These are all important points to think about when planning the layout of your floor.

Question 10

Explain the workflow in a commercial kitchen 1.2.1

Answer 10

Preparing and cooking food in a logical order is a skill that is necessary to complete a set of tasks within a required timeframe.

Question 11

Explain the dress code for a waiting on staff 1.2.1

Answer 11

Clothing must be cleaned and ironed. If worn jewellery, perfume, and make up must be minimal. Personal hygiene must be maintained.name badges may be required.

Question 12

Explain the customer expectations 1.2.3

Answer 12

To feel heard, appreciated, and valued.
For the process to feel easy and without friction.
To see action being taken regarding the request or issue.
For an action to be relatively quick.
For all communication to happen on a channel that is convenient for them.