Hospital Management

Question 1

Credentialed veterinary technicians are allowed to perform certain duties under the direct supervision of whom?
a.Office manager
b.Lead veterinary technician
c.Veterinarian
d.Practice owner

Answer 1

c

Question 2

Which of the following health care team members is allowed to diagnose, prescribe medication, and perform surgery?
a.Veterinarian
b.Office manager
c.Credentialed veterinary technician
d.Veterinary technologist

Answer 2

a

Question 3

Which of the following tasks is the responsibility of a veterinary assistant?
a.Perform dental prophylaxis
b.Calculate drug dosages
c.Perform surgical procedures
d.Maintain legible and accurate medical records

Answer 3

a

Question 4

The term “petty cash” refers to which of the following?
a.Change owed back to an owner on a bill
b.Cash set aside in the practice to purchase items needed for business when a check is not available
c.The cash balance in the drawer at the start and end of every day
d.Payment received from a third party

Answer 4

b

Question 5

How many components does the human voice contain?
a.2
b.4
c.8
d.10

Answer 5

a

Question 6

Which of the following is the correct definition of a mission statement in a hospital?
a.The desired future of the practice
b.The purpose of a hospital; the fundamental reason a hospital exists
c.Guiding principles that are not to be compromised during change
d.None of the above

Answer 6

c

Question 7

Which of the following are characteristics of effective leaders?
a.Team player
b.Effective communicator
c.Self-confident
d.All of the above

Answer 7

d

Question 8

Which of the following are methods that can be used to decrease loss of revenue in a hospital?
a.Use travel sheets to decrease missed charges
b.Implement internal controls to prevent employee theft
c.Manage inventory appropriately
d.All of the above
e.Both a and b

Answer 8

c

Question 9

To receive maximum value for time spent and to avoid loss of interest, what is the maximum time a staff meeting should last?
a.15 minutes
b.30 minutes
c.45 minutes
d.1 hour

Answer 9

b

Question 9

How many branches of veterinary ethics exist?
a.2
b.4
c.6
d.8

Answer 9

b

Question 10

Descriptive ethics refers to which of the following?
a.The study of the ethical views of veterinarians and veterinary professionals regarding their behavior and attitudes.
b.The creation of the official ethical standards adopted by organizations of professionals and imposed on their members.
c.The search for correct principles of good and bad, right and wrong, justice or injustice.
d.Actions by administrative government bodies that regulate veterinary practice and activities in which veterinarians engage.

Answer 10

b

Question 66

An inactive medical record is defined as a client who has not been seen by the practice in how long?
a.6 months
b.12 months
c.3 years
d.7 years

Question 67

When a medication is being dispensed, all of the following must be included in the medical record except:
a.Drug lot number
b.Drug strength
c.Drug administration route
d.Drug duration of treatment

Question 68

All of the following are rules for medical records except:
a.Records can be written in any color ink desired
b.The author of the entry must date and initial each time an entry is made
c.Correction fluid may never be used
d.Use standard and approved abbreviations only

Question 69

Which of the following are considered losses associated with poor inventory management?
a.Backorders
b.Shrinkage
c.Frequent ordering
d.All of the above

Question 70

Which of the following correctly defines “turnover rate” in reference to inventory?
a.The most popular product used in the facility
b.The number of times a specific product turns over in a practice
c.How quickly the product will expire
d.The time it takes to receive product after it has been purchased

Question 71

Which of the following is the proper way to handle expired drugs?
a.Prescribe them to owners to get them out the facility
b.Flush them down the drain
c.Dissolved in an appropriate pouch that inactivates the medication then disposed of in the trash
d.Throw them in the trash

Question 72

Controlled substance prescriptions administered to clients for classes III, IV, and V can have five refills available for how long?
a.1 month
b.6 months
c.12 months
d.None, they cannot have refills

Answer 72

b

Question 72

What does a dispensing fee cover?
a.The label on the bottle
b.The vial used to package the medication
c.The wear and tear on the label machine
d.All of the above

Question 72

Any pharmaceutical that is a controlled substance will have what letter on the bottle?
a.A
b.C
c.D
d.S

Answer 72

b

Question 73

Missed charges account for approximately how much of gross revenue?
a.5%
b.10%
c.25%
d.45%