HM Chapter 18

Question 1

Performance support

Answer 1

Training tools presented on the job performed

Question 2

Personnel Selection Methods

Answer 2

Interview, work history, background checks, references, test skill and ability, work samples

Question 3

Hit

Answer 3

hiring person good at the job

Question 4

Miss

Answer 4

hiring someone not fit for the job

Question 5

false alarm

Answer 5

hiring someone who end up being unacceptable

Question 6

correct rejection

Answer 6

not hiring the person who in fact would not do a good job

Question 7

Equal employment opportunity (EEO)

Answer 7

all individuals have equal opportunity

Question 8

Neuroticism

Answer 8

anxiety, depression, impulsiveness, and vulnerabitlity

Question 9

Extroversion

Answer 9

Warmth, active and positive emotion

Question 10

Openness

Answer 10

Feelings, actions, ideas and values

Question 11

Agreeablesness

Answer 11

Trust, compliance, and straight forwardness

Question 12

Conscientiousness

Answer 12

competence, order, dutifulness

Question 13

work sample

Answer 13

applicants complete a sample of work they would normally do on the job

Question 14

job knowledge test

Answer 14

assess knowledge about the job domain

Question 15

Learn and apply

Answer 15

allow people to access information while they are doing a task

Question 16

performance support

Answer 16

providing set of information and learning activities

Question 17

job aid

Answer 17

document that guides the user in a task as the user is performing it

Question 18

Standard operating procedure

Answer 18

set of written instructions that document a routine or repetitive acitivty

Question 19

Other terms of SOP

Answer 19

protocols, instructions, worksheets

Question 20

universal design

Answer 20

products, processes, environments and technology to be accessible