HL7 - Unit 3 - Knowledge Recall - Pg 2 -5

Question 1

Application Form

Answer 1

An official way to apply for a job or training course with a company.

Question 2

Apprenticeship

Answer 2

The position of an apprentice.

Question 3

Authority

Answer 3

The power or right to give orders, make decisions, and enforce obedience.

Question 4

Accountability

Answer 4

The fact or condition of being accountable; responsibility.

Question 5

Award Scheme

Answer 5

All the monetary, non-monetary and psychological payments that an organisation provides for its employees in exchange for the work they perform.

Question 6

Bonus

Answer 6

A sum of money added to a person’s wages as a reward for good performance.

Question 7

Chain of Command

Answer 7

A system in a military or civil organization by which instructions are passed from one person to another.

Question 8

Communication

Answer 8

The imparting or exchanging of information by speaking, writing, or using some other medium.

Question 9

Contract of Employment

Answer 9

An agreement that sets out an employee’s: employment conditions; rights; responsibilities; duties.

Question 10

Customer Service

Answer 10

The interaction between the buyer of a product and the company that sells it.

Question 11

CV

Answer 11

A brief account of a person’s education, qualifications, and previous occupations, typically sent with a job application.

Question 12

Delegation

Answer 12

The action or process of delegating or being delegated.

Question 13

Development

Answer 13

The process of developing or being developed.

Question 14

Digital Communication

Answer 14

The electronic exchange of information, data, or messages

Question 15

Discrimination

Answer 15

Treating some people differently from others.

Question 16

Employment Agency

Answer 16

Engage a work-seeker under a contract who then works under the supervision of someone else.

Question 17

Employment Law

Answer 17

Regulates the relationship between employers and employees.

Question 18

Employment Tribunal

Answer 18

Deal with claims brought against employers by employees.

Question 19

External Communication

Answer 19

Communication between a company and any people, organisations or businesses outside that company.

Question 20

External Methods of Recruitment

Answer 20

Emails, job websites, recruitment agencies, the business’ own website, newspapers and trade magazines.

Question 21

External Recruitment

Answer 21

Opening up a vacancy to a wider pool of candidates rather than selecting someone from the existing staff to fill the role.

Question 22

Feedback

Answer 22

Information about reactions to a product, a person’s performance of a task, etc. which is used as a basis for improvement.

Question 23

Flexible Working

Answer 23

a way of working that suits an employee’s needs.