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High Velocity IT Flashcards

ITIL HVIT Certification

1
Q

What are 7 techniques for fast development

A

1- IAC
2-Loosely Coupled Information System Architecture
3- Reviews
4- Continuous Business Analysis
5- CI/CD
6-Continuous Testing
7- KanBam

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2
Q

fast development technique based on lean methodology of a highly visible pull base workflow that manages and improves work across human systems

A

Kanban

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3
Q

fast development technique where testing is performed throughout the software development life cycle

A

Continuous Testing

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4
Q

fast development technique that are central concepts to Lean and Agile software deployment

A

CI/CD

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5
Q

fast development technique used for gathering information/feedback to decide direction of a product or service development process

A

Continual Business Analysis

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6
Q

fast development technique based on principle of progressing iteratively w/feedback to learn lessons, improve and correct, while not slowing down or adding to much control

A

Reviews

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7
Q

fast development technique that feature small, independently developed components

A

loosely coupled information system architecture

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8
Q

fast development technique that uses machine readable definition files for IT infrastructure and platforms

A

IAC- infrastructure as a code

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9
Q

Practices that contribute to achieving fast development (5)

A

1- Architecture Management
2- Business Analysis
3-Deployment Management
4-Service Validation and testing
5-Software development and management

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10
Q

Techniques for Valuable Investments (4)

A

1- Prioritization
2- Minimal Viable Product
3- Product or service ownership
4- A/B Testing

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11
Q

Valuable investment technique that demonstrates just enough features for an early assessment and feedback to pursue iterative and full development

A

Minimal Viable Product

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12
Q

Valuable investment technique required due to variable demand for services consideration such as cost delay and buy, sell, hold decisions

A

Prioritization

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13
Q

Valuable investment technique that relates to product owner

A

Product/Service Ownership

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14
Q

Valuable investment technique that helps decide which version of a feature is most valuable

A

A/B testing

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15
Q

Practices that support Valuable investment (2)

A

1- Portfolio Management
2- Relationship Management

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16
Q

7 Techniques for Resilient Operations

A

1- Technical Debt management
2- Chaos Engineering
3- Definition of Done
4- Version Control
5- AIOps
6-Chat Ops
7- Site Reliability Engineering

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17
Q

ITIL practices that support resilient operations include (6)

A

1- Availability Management
2- Capacity and Performance Management
3- Monitoring and Event Management
4- Problem Management
5- Service Continuity Management
6- Infrastructure and Platform Management

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18
Q

Resilient Operations technique that consists of checklist of agreed upon criteria for proposed product or service

A

Definition of Done

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19
Q

Resilient Operations technique that consists of administrative management of sources and artefacts of information systems, products and services

A

Version Control

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20
Q

Resilient Operations technique that applies machine learning to IT Operations to receive continuous insights which provide continuous fixes and improvements via automation

A

AIOps

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21
Q

Resilient Operations technique that connects people, tools, processes and automation in a transparent, flow, facilitating collaboration and control of pipelines

A

ChatOps

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22
Q

Resilient Operations technique that incorporates software engineering aspects and applies them to infrastructure and operations problem with the goal of creating scalable and reliable software systems

A

Site Reliability Engineering

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23
Q

Resilient Operations technique that is the discipline of experimenting on a system in order to build confidence in the system’s capability to withstand turbulent conditions in production

A

chaos engineering

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24
Q

Resilient Operations technique that consists of total backlog accumulated by choosing workarounds instead of system solutions that would take longer

A

Technical Debt Management

25
Four steps in chaos engineering
1- Define steady state (normal behavior) 2- Assume steady state will continue (hypothesize what will happen) 3-introduce variables that reflect real world events 4-Try to disprove the assumption (verify and learn)
26
Technique for Co-created value
Service experience
27
Co-created value technique that is a combination of technical output of a service and human perception of that service
Service Experience
28
Practices that help achieve Co-Created Value (3)
1- Relationship Management 2-Service Design 3- Service Desk
29
Assured Conformation techniques (3)
1- DevOps Audit Defense ToolKit 2- DevSecOps 3- Peer Review
30
Assured Conformation technique that consists of a set if tools, processes and best practices designed to help prepare and respond to DevOps related audits
DevOps Audit Defense ToolKit
31
Assured Conformation technique that integrates the security into daily work and uses/supports the concept of integration of duties
DevSecOps
32
Assured Conformation technique that uses/incorporates the judgement of profession work by others in the same field or profession
Peer Review
33
The purpose of this practice is to move changed of new hardware, software, documentation, processes and other component to live environments or to staging, testing development of other environments
Deployment Management
34
The capability of the service provider to continue service operation at acceptable predefined levels following a disaster event of disruptive incident
Service continuity
35
The purpose of this practice is to design products and services that are fit for purpose and use, and can be delivered by the organization and its ecosystem
Service Design
36
The purpose of this practice is to ensure new or change products and services meet requirements
Service Validation and Testing
37
Performed in earlier stages of the product and service lifecycle (ideation and design) focused on confirming proposed service design meets agreed service requirements
Service Validation
38
Three phases of problem management
1-problem identification 2-Problem Control 3-Error Control
39
SuccessFactors for availability management practices (3)
1-Identifying service availability requirements 2- measure, assessing and reporting service availability (MTBF and MTRS) 3- Treating service availability risks
39
Practice SuccessFactors for Service Validation and Testing (2)
1- defining and agreeing on approaches to the validation and testing of the organization's products, services and components in line w/the organization's requirements for speed and quality of service changes 2- Ensuring that new and changed components, products and services meet agreed criteria
40
SuccessFactors for Deployment Management (2)
1- Establish and maintain effective deployment approaches for services and components 2-Ensure effective deployment in context of organization's value streams
41
SuccessFactors for Software Development and Management (2)
1- Agree and improve organization's approach to development and management of software development 2-Ensure software continuously meets organization's requirements and quality throughout its lifecycle
42
Service Design success factors (2)
1- Establishing and organizational wide approach to service design 2- Ensuring that services are fit for purpose (utility) and fit for use (warranty) throughout their lifecycle
43
Practice success factors for architecture management (2)
1-Ensurning organization's strategy us supported with a target architecture 2-Ensuring organization's architecture is continually evolving to the target state
44
Practice success factors for Service Desk (2)
1-enabling and continually improving effective, efficient and convenient communication between provider and users 2-Enabling integration of user communications into value streams
45
Practice success factors for Problem Management (2)
1- identifying and understanding the problems and their impact on services 2- optimizing problem resolution and mitigation
46
Practice success factors for Monitoring and Event Management (3)
1- Establishing and maintaining approaches and models that describe various types of events and monitoring capabilities needed to detect them 2- Ensuring availability of timely, relevant, and sufficient monitoring data to everyone concerned 3- Ensuring events are detected, interpreted and acted on as quickly as possible as needed
47
Practice success factors for Relationship Management (3)
1- Establishing and continually improving an effective approach to relationship management practice across the organization 2- Ensuring effective and healthy relationship within the organization 3- Ensuring effective and healthy relationships between the organization and its external stakeholders
48
Practice success factors for Risk Management (3)
1- Establishing governance of risk management 2- Nurturing a risk management culture and identifying risks 3- Analyzing and evaluating risks
49
Practice success factors for Capacity and Performance Management (3)
1- identifying service capacity and performance requirements 2- measuring, assessing and reporting service performance and capacity 3- Treating service performance and capacity risks
50
Practice success factors for Information Security Management (4)
1- developing and managing information security management policies and plans 2- mitigating information security risks 3- Exercising and testing information security management plans 4- Embedding information security into all aspects of the SVS
51
Practice success factors for service continuity management (3)
1- developing and managing service continuity plans 2- mitigating service continuity risks 3- ensuring awareness and readiness
52
Practice success factors for Infrastructure and platform management (2)
1- establishing an infrastructure and platform management approach to meet evolving organizations needs 2- ensuring that infrastructure and platform solutions meet the organizations current and anticipated needs
53
Practice success factors for Portfolio Management (2)
1- Ensuring sound investment decisions for programs, projects, products and services within organization's resource constraints 2-ensuiring continual monitoring, review and optimization of organization's constraints
54
Six forms of loss as proposed by FAIR (factor analysis of information risks)
1- Productivity 2-Response 3-Replacement 4-SLA fines and regulatory judgments 5- Competitive Advantage 6- Reputation
55
The purpose of this practice is to ensure that services deliver agreed levels of availability to meet the need of customers and users
Availability Management
56
The purpose of this practice is to ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster
Service Continuity Managment
57
the ability of an IT service or other configuration item to perform its agreed function when required
Availability
58

AWS Practitioner- GCDC (5 decks)

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