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AWS Practitioner- GCDC > High Velocity IT > Flashcards

High Velocity IT Flashcards

ITIL HVIT Certification

1
Q

What are 7 techniques for fast development

A

1- IAC
2-Loosely Coupled Information System Architecture
3- Reviews
4- Continuous Business Analysis
5- CI/CD
6-Continuous Testing
7- KanBam

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2
Q

fast development technique based on lean methodology of a highly visible pull base workflow that manages and improves work across human systems

A

Kanban

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3
Q

fast development technique where testing is performed throughout the software development life cycle

A

Continuous Testing

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4
Q

fast development technique that are central concepts to Lean and Agile software deployment

A

CI/CD

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5
Q

fast development technique used for gathering information/feedback to decide direction of a product or service development process

A

Continual Business Analysis

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6
Q

fast development technique based on principle of progressing iteratively w/feedback to learn lessons, improve and correct, while not slowing down or adding to much control

A

Reviews

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7
Q

fast development technique that feature small, independently developed components

A

loosely coupled information system architecture

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8
Q

fast development technique that uses machine readable definition files for IT infrastructure and platforms

A

IAC- infrastructure as a code

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9
Q

Practices that contribute to achieving fast development (5)

A

1- Architecture Management
2- Business Analysis
3-Deployment Management
4-Service Validation and testing
5-Software development and management

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10
Q

Techniques for Valuable Investments (4)

A

1- Prioritization
2- Minimal Viable Product
3- Product or service ownership
4- A/B Testing

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11
Q

Valuable investment technique that demonstrates just enough features for an early assessment and feedback to pursue iterative and full development

A

Minimal Viable Product

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12
Q

Valuable investment technique required due to variable demand for services consideration such as cost delay and buy, sell, hold decisions

A

Prioritization

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13
Q

Valuable investment technique that relates to product owner

A

Product/Service Ownership

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14
Q

Valuable investment technique that helps decide which version of a feature is most valuable

A

A/B testing

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15
Q

Practices that support Valuable investment (2)

A

1- Portfolio Management
2- Relationship Management

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16
Q

7 Techniques for Resilient Operations

A

1- Technical Debt management
2- Chaos Engineering
3- Definition of Done
4- Version Control
5- AIOps
6-Chat Ops
7- Site Reliability Engineering

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17
Q

ITIL practices that support resilient operations include (6)

A

1- Availability Management
2- Capacity and Performance Management
3- Monitoring and Event Management
4- Problem Management
5- Service Continuity Management
6- Infrastructure and Platform Management

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18
Q

Resilient Operations technique that consists of checklist of agreed upon criteria for proposed product or service

A

Definition of Done

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19
Q

Resilient Operations technique that consists of administrative management of sources and artefacts of information systems, products and services

A

Version Control

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20
Q

Resilient Operations technique that applies machine learning to IT Operations to receive continuous insights which provide continuous fixes and improvements via automation

A

AIOps

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21
Q

Resilient Operations technique that connects people, tools, processes and automation in a transparent, flow, facilitating collaboration and control of pipelines

A

ChatOps

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22
Q

Resilient Operations technique that incorporates software engineering aspects and applies them to infrastructure and operations problem with the goal of creating scalable and reliable software systems

A

Site Reliability Engineering

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23
Q

Resilient Operations technique that is the discipline of experimenting on a system in order to build confidence in the system’s capability to withstand turbulent conditions in production

A

chaos engineering

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24
Q

Resilient Operations technique that consists of total backlog accumulated by choosing workarounds instead of system solutions that would take longer

A

Technical Debt Management

25
Q

Four steps in chaos engineering

A

1- Define steady state (normal behavior)
2- Assume steady state will continue (hypothesize what will happen)
3-introduce variables that reflect real world events
4-Try to disprove the assumption (verify and learn)

26
Q

Technique for Co-created value

A

Service experience

27
Q

Co-created value technique that is a combination of technical output of a service and human perception of that service

A

Service Experience

28
Q

Practices that help achieve Co-Created Value (3)

A

1- Relationship Management
2-Service Design
3- Service Desk

29
Q

Assured Conformation techniques (3)

A

1- DevOps Audit Defense ToolKit
2- DevSecOps
3- Peer Review

30
Q

Assured Conformation technique that consists of a set if tools, processes and best practices designed to help prepare and respond to DevOps related audits

A

DevOps Audit Defense ToolKit

31
Q

Assured Conformation technique that integrates the security into daily work and uses/supports the concept of integration of duties

A

DevSecOps

32
Q

Assured Conformation technique that uses/incorporates the judgement of profession work by others in the same field or profession

A

Peer Review

33
Q

The purpose of this practice is to move changed of new hardware, software, documentation, processes and other component to live environments or to staging, testing development of other environments

A

Deployment Management

34
Q

The capability of the service provider to continue service operation at acceptable predefined levels following a disaster event of disruptive incident

A

Service continuity

35
Q

The purpose of this practice is to design products and services that are fit for purpose and use, and can be delivered by the organization and its ecosystem

A

Service Design

36
Q

The purpose of this practice is to ensure new or change products and services meet requirements

A

Service Validation and Testing

37
Q

Performed in earlier stages of the product and service lifecycle (ideation and design)
focused on confirming proposed service design meets agreed service requirements

A

Service Validation

38
Q

Three phases of problem management

A

1-problem identification
2-Problem Control
3-Error Control

39
Q

SuccessFactors for availability management practices (3)

A

1-Identifying service availability requirements
2- measure, assessing and reporting service availability (MTBF and MTRS)
3- Treating service availability risks

39
Q

Practice SuccessFactors for Service Validation and Testing (2)

A

1- defining and agreeing on approaches to the validation and testing of the organization’s products, services and components in line w/the organization’s requirements for speed and quality of service changes
2- Ensuring that new and changed components, products and services meet agreed criteria

40
Q

SuccessFactors for Deployment Management (2)

A

1- Establish and maintain effective deployment approaches for services and components
2-Ensure effective deployment in context of organization’s value streams

41
Q

SuccessFactors for Software Development and Management (2)

A

1- Agree and improve organization’s approach to development and management of software development
2-Ensure software continuously meets organization’s requirements and quality throughout its lifecycle

42
Q

Service Design success factors (2)

A

1- Establishing and organizational wide approach to service design
2- Ensuring that services are fit for purpose (utility) and fit for use (warranty) throughout their lifecycle

43
Q

Practice success factors for architecture management (2)

A

1-Ensurning organization’s strategy us supported with a target architecture
2-Ensuring organization’s architecture is continually evolving to the target state

44
Q

Practice success factors for Service Desk (2)

A

1-enabling and continually improving effective, efficient and convenient communication between provider and users
2-Enabling integration of user communications into value streams

45
Q

Practice success factors for Problem Management (2)

A

1- identifying and understanding the problems and their impact on services
2- optimizing problem resolution and mitigation

46
Q

Practice success factors for Monitoring and Event Management (3)

A

1- Establishing and maintaining approaches and models that describe various types of events and monitoring capabilities needed to detect them
2- Ensuring availability of timely, relevant, and sufficient monitoring data to everyone concerned
3- Ensuring events are detected, interpreted and acted on as quickly as possible as needed

47
Q

Practice success factors for Relationship Management (3)

A

1- Establishing and continually improving an effective approach to relationship management practice across the organization
2- Ensuring effective and healthy relationship within the organization
3- Ensuring effective and healthy relationships between the organization and its external stakeholders

48
Q

Practice success factors for Risk Management (3)

A

1- Establishing governance of risk management
2- Nurturing a risk management culture and identifying risks
3- Analyzing and evaluating risks

49
Q

Practice success factors for Capacity and Performance Management (3)

A

1- identifying service capacity and performance requirements
2- measuring, assessing and reporting service performance and capacity
3- Treating service performance and capacity risks

50
Q

Practice success factors for Information Security Management (4)

A

1- developing and managing information security management policies and plans
2- mitigating information security risks
3- Exercising and testing information security management plans
4- Embedding information security into all aspects of the SVS

51
Q

Practice success factors for service continuity management (3)

A

1- developing and managing service continuity plans
2- mitigating service continuity risks
3- ensuring awareness and readiness

52
Q

Practice success factors for Infrastructure and platform management (2)

A

1- establishing an infrastructure and platform management approach to meet evolving organizations needs
2- ensuring that infrastructure and platform solutions meet the organizations current and anticipated needs

53
Q

Practice success factors for Portfolio Management (2)

A

1- Ensuring sound investment decisions for programs, projects, products and services within organization’s resource constraints
2-ensuiring continual monitoring, review and optimization of organization’s constraints

54
Q

Six forms of loss as proposed by FAIR (factor analysis of information risks)

A

1- Productivity
2-Response
3-Replacement
4-SLA fines and regulatory judgments
5- Competitive Advantage
6- Reputation

55
Q

The purpose of this practice is to ensure that services deliver agreed levels of availability to meet the need of customers and users

A

Availability Management

56
Q

The purpose of this practice is to ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster

A

Service Continuity Managment

57
Q

the ability of an IT service or other configuration item to perform its agreed function when required

A

Availability

58
Q
A

AWS Practitioner- GCDC (5 decks)

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