hi Flashcards
What is Communication?
Communication is how we create and share meaning with others.
It includes verbal and nonverbal messages.
Why does Communication matter?
Helps build and maintain relationships, improves personal and professional success, affects interactions and problem-solving.
Effective communication is crucial for understanding and collaboration.
What are the types of Communication?
- Verbal: Spoken or written words.
- Nonverbal: Body language, tone, eye contact, gestures.
- Symbolic: Use of symbols, like emojis, signs, or gestures.
What are the key characteristics of Communication?
- Continuous: Happens all the time.
- Dynamic: Always changing.
- Irreversible: Can’t take words back.
- Contextual: Depends on the situation and setting.
What are the components of the Communication Process?
- Sender: Creates and sends the message.
- Message: The content being communicated.
- Receiver: Person receiving the message.
- Feedback: The response from the receiver.
- Channel: How the message is transmitted.
What is the Linear Model of Communication?
One-way communication (e.g., a speech).
What does the Interactive Model of Communication involve?
Two-way communication with feedback (e.g., texting).
What is the Transactional Model of Communication?
Both people are sending and receiving messages at the same time (e.g., a conversation).
What are common barriers to Effective Communication?
- Physical: Noise, distance.
- Psychological: Emotions, biases.
- Language: Slang.
- Cultural: Different social norms, misunderstandings.
How can one improve Communication?
- Listen actively.
- Pay attention to nonverbal cues.
- Be clear and concise.
- Consider the context and audience.
What is Nonverbal Communication?
Any form of communication without words (gestures, expressions, tone).
Often believed more than verbal communication.
What are the functions of Nonverbal Communication?
- Helps manage conversations.
- Expresses emotions.
- Maintains relationships.
- Forms impressions.
- Can influence or deceive.
What are the 10 channels of Nonverbal Communication?
- Facial Displays.
- Eye Behaviors (Oculesics).
- Movements (Kinesics).
- Emblems.
- Illustrators.
- Affect Displays.
- Regulators.
- Adaptors.
- Touch (Haptics).
- Vocalics (Paralanguage).
What is the importance of Physical Appearance in Nonverbal Communication?
First impressions, attractiveness, body image.
What is the concept of Self-Concept?
Your identity – how you see yourself.
Multifaceted and can evolve over time.
What are sources of Self-Concept?
- Other people’s perceptions.
- Social comparison.
- Culture and gender roles.
- Self-evaluation.
What is the Looking-Glass Self?
We see ourselves based on how others see us.
What is Self-Monitoring?
Being aware of how you look, sound, and affect others.
What are Self-Fulfilling Prophecies?
Your expectations influence your actions, leading to expected outcomes.
What does the Johari Window model describe?
- Open Self – What you and others know about you.
- Blind Self – What others see but you don’t.
- Hidden Self – What you keep private.
- Unknown Self – What neither you nor others know.
What is Self-Esteem?
Your evaluation of your worth and value.
What are ways to build Self-Esteem?
- Challenge negative beliefs.
- Avoid impostor syndrome.
- Surround yourself with supportive people.
- Focus on success and positive affirmations.
What is Self-Disclosure?
Sharing personal info with others.
What are motivations for Self-Disclosure?
- Catharsis.
- Help others.
- Build relationships.
- End relationships.
What are risks of Self-Disclosure?
- Vulnerability.
- Misunderstanding.
- Loss of privacy.
What is Listening?
Listening is an active process of making meaning from someone’s spoken message.
What are the Listening Styles?
- Relational.
- Task-Oriented.
- Critical.
- Analytical.
What does the HURIER Model consist of?
- Hearing.
- Understanding.
- Remembering.
- Interpreting.
- Evaluating.
- Responding.
What are the Types of Listening?
- Appreciative.
- Informational.
- Critical.
- Empathic.
What are barriers to Effective Listening?
- Noise.
- Pseudolistening.
- Selective Attention.
- Information Overload.
- Glazing Over.
- Rebuttal Tendency.
- Closed-Mindedness.
- Competitive Interrupting.
How can one become a Better Listener?
- Focus on content, not delivery.
- Be skeptical, check credibility.
- Listen non-judgmentally, acknowledge feelings.
What is Interpersonal Conflict?
A struggle between two or more people who have incompatible goals, scarce resources, or interference.
What are key features of Conflict?
- Expressed Struggle.
- Interdependent Parties.
- Perceived Incompatible Goals.
- Perceived Scarce Resources.
- Interference.
What are common Conflict topics in Relationships?
- Personal Criticism.
- Finances.
- Chores.
- Children.
- Employment.
- In-laws.
- Sex.
- Time.
What are the types of Power in conflict according to French & Raven?
- Reward Power.
- Coercive Power.
- Referent Power.
- Legitimate Power.
- Expert Power.
What are Gottman’s Four Horsemen?
- Criticism.
- Contempt.
- Defensiveness.
- Stonewalling.
What defines a Small Group?
3-12 people working toward a common goal.
What are the types of Small Groups?
- Task-Oriented.
- Social.
- Information-Sharing.
- Personal Growth.
What are the pros of Small Groups?
- More ideas, skills, and creativity.
- Higher commitment and motivation.
What are the cons of Small Groups?
- Takes longer to make decisions.
- Groupthink.
- Unequal participation.
What are common challenges in Group Communication?
- Dominant members taking over.
- Lack of participation.
- Conflict & misunderstandings.
What are the Leadership Styles in Small Groups?
- Authoritarian.
- Democratic.
- Laissez-Faire.
- Transformational.
What are ethical considerations in groups?
- Respect different opinions.
- Be transparent and honest.
- Avoid bias and manipulation.
