Here to help: customer service

Question 1

get a quick reply to any question

Answer 1

get a prompt reply to any query

Question 2

take things seriously

Answer 2

responsive to

Question 3

willing to understand

Answer 3

accomodating

Question 4

called with an answer

Answer 4

got back to me within minutes

Question 5

100% perfect

Answer 5

impeccable service

Question 6

willing and happy to do things for someone

Answer 6

obliging

Question 7

failing through insufficient skill

Answer 7

incompetent

Question 8

lacking a personal element or human warmth

Answer 8

I find some big shops so impersonal

Question 9

poor quality (of service, goods, work)

Answer 9

shoddy

Question 10

below the standard expected (of housing, accommodation, work, goods)

Answer 10

substandard

Question 11

not supportive, unwilling to work together

Answer 11

uncooperative

Question 12

number which are waiting to be dealt with

Answer 12

backlog of orders

Question 13

feeling that your request is important or urgent

Answer 13

sense of urgency

Question 14

telephone number where you can get help if you have problems

Answer 14

helpline

Question 15

ask to wait

Answer 15

put on hold

Question 16

having a written promise by a company to repair or replace a
faulty product

Answer 16

under guarantee, warranty

Question 17

in a real shop

Answer 17

do you buy clothes online or do you prefer to buy them in-store

Question 18

web address where no outside person can read your details

Answer 18

offer a secure site

Question 19

enter all the details necessary to open an account

Answer 19

set up an account

Question 20

set of rules to make sure your account is private

Answer 20

privacy policy

Question 21

business exchanges which protect, e.g., your credit card from use by someone else

Answer 21

secure transaction

Question 22

whether they can supply something, e.g. a room for when you want it

Answer 22

availability

Question 23

main or first page of a website

Answer 23

homepage

Question 24

list of goods and services offered before buying

Answer 24

bookshop

Question 25

alphabetical list of contents of website

Answer 25

site index

Question 26

goods will be sent at once

Answer 26

immediate dispatch

Question 27

covering the whole country

Answer 27

nationwide service

Question 28

follow

Answer 28

track