Healthcare Staffing

Question 1

FastStaffer

Answer 1

Web Based application supporting critical functions to fill client needs with Cascade field staff

Question 2

FSWeb

Answer 2

the “back-end” which consists of the data, business, integration services for FastStaffer, Client Portal and Worker Mobile (known as Cascade Health Services mobile to field staff users)

Question 3

Client Portal

Answer 3

the web based application for clients to confirm; booked shifts, cancels and replacements; view open needs, and view their schedules

Question 4

Worker Mobile

Answer 4

a iOS and Android devices mobile application for field staff to complete timecards, view schedule, update availability, confirm booked shifts, etc.

Question 5

Requirements

Answer 5

what is required by the client down to the unit, and need level for skills, qualifications, and licenses

Skills - Self Proclaimed Skill that doesn’t require documented proof

Credentials - validated by external authority/documentation - degrees, vaccinations, blood tests, visa working rights, certification

Licenses - specialized right to work in a field issued by a delegated authority with a number and possibly an expiration date and or status (Active, Expired)

Question 6

Qualifications

Answer 6

skills, credentials and licenses for a worker to match the requirements for a client

Skills - Self Proclaimed Skill that doesn’t require documented proof

Credentials - validated by external authority/documentation - degrees, vaccinations, blood tests, visa working rights, certification

Licenses - specialized right to work in a field issued by a delegated authority with a number and possibly an expiration date and or status (Active, Expired)

Question 7

Needs

Answer 7

a client’s open shift requests available to be filled by qualified workers

Status: Open, Filled, or No Longer Needed

Question 8

Primary Job

Answer 8

a worker’s preferred job s/he is qualified and willing to work at a client site

Question 9

Secondary Job

Answer 9

any additional job which a worker is qualified and willing to work at a client site

Question 10

Logging

Answer 10

the capture of important communications or event details relating to a worker or client which is needed to be documented (not to be confused with system logging)

Question 11

Client

Answer 11

customer of any type using Cascade Services to fill shifts

Question 12

Facility

Answer 12

a loose term used for client and location, but not used in FastStaffer

Question 13

Locations

Answer 13

a unique physical address for a client

Question 14

Units

Answer 14

a ward or specialty practice within a client location, sometimes requiring specific qualifications. For example, ICU is a unit that usually requires specialty CPR certifications.

Question 15

Service Company

Answer 15

Parent Organization to a client/facility. Moving towards other terminology for this yet to be determined.

Question 16

Availability

Answer 16

a date, time window, and location OR preference a worker is available to fill a client shift

Question 17

Unavailability

Answer 17

a date, time window, and location OR preference a worker is NOT available to fill a client shift

Question 18

Incompatibility

Answer 18

a documented inability for a worker to be scheduled for a shift at a client location or unit or job. This incompatibility can be requested by the client or the worker. These can be performance related or just personal preference from the Client or Worker.

Question 19

Schedule

Answer 19

booking in a worker for a specific shift in a client-specified job in a client unit

Question 20

Reserve

Answer 20

Booking a Worker for a shift that does not actually exist yet. For example, a Staffing Manager may offer a shift this Saturday to an RN at a Client, despite the client not having requested it yet. The Staffer knows from previous experience that this Client always has last-minute requests on weekends, so we’re planning for that.

Question 21

Cancellation

Answer 21

canceling a scheduled shift for a job in a client unit. This can be triggered by client, worker, or agency

Question 22

Confirmation

Answer 22

the status which notifies the worker and client that a client shift has been scheduled, cancelled or modified for that worker

Question 23

DNR

Answer 23

Do Not Return - see incompatibility

Question 24

DNS

Answer 24

Do Not Send

Question 25

LVM

Answer 25

Left Voice Mail

Question 26

WCB

Answer 26

Will Call Back

Question 27

NLN

Answer 27

No Longer Needed

Question 28

NCNS

Answer 28

No Call, No Show

Question 29

Orientation

Answer 29

Formal Requirement that a worker must go through orientation to attend a facility

Question 30

PRN Staffing

Answer 30

As needed staffing, usually requested one shift or one day at a time

Question 31

Contract Staffing

Answer 31

Longer term agreement between a Client and Worker for a placement. Usually this will be for one unit, full time hours (36 per week), and will last 13 weeks. A Worker’s shifts cannot be cancelled when on a contract.

Question 32

Travel Staffing

Answer 32

Working with Workers on Contracts, usually RNs, and usually in hospitals specifically.

Question 33

PRN

Answer 33

Per Diem Nursing, i.e. Nursing as-needed or day-by-day nursing scheduling

Question 34

CLT-CXL

Answer 34

Shift Client Cancel

Question 35

EE-CXL

Answer 35

Shift Worker Cancel

Question 36

CONF

Answer 36

Shift confirmed

Question 37

CMT

Answer 37

Certified Medical Technician. Same abilities as a CNA, but is qualified to give medications to a patient. (Same job type as a CMA, but each state has different terminology for the license.)

Question 38

CMA

Answer 38

Certified Medical Aid. Same abilities as a CNA, but is qualified to give medications to a patient. (Same job type as a CMT, but each state has different terminology for the license.)

Question 39

CNA

Answer 39

Certified Nursing Assistant

Question 40

LPN

Answer 40

Licensed Practical Nurse

Question 41

LPNIV

Answer 41

Licensed Practical Nurse IV (An LPN who is certified to do IV infusions)

Question 42

RN

Answer 42

Registered Nurse

Question 43

RN/LP

Answer 43

Job type short hand abbreviation used to identify that either an RN or LPN would be accepted for a position.

Question 44

Cancel

Answer 44

A Cancel is a Booked Shift that has been removed from the Worker’s schedule for any reason. This may be the Worker calling-in to work from sickness, the Client saying they no longer need the worker, etc. Cancels may take a few forms, the most common of which are: Unconfirmed Cancel: A Canceled Shift that either the Worker or Client, or both, do not yet know about Confirmed Cancel: A Canceled Shift that both Worker and Client are fully aware of; Kept in the system for record keeping purposes after everyone is informed Client Cancel: A Cancel that was made by the Client Worker Cancel: A Cancel that was made by the Worker

Question 45

R/P

Answer 45

Staffing shorthand for a Replacement Need; used to signify that a specific Open Needs is replacing a Worker that has canceled their shift. These typically take priority for the Staffing Managers.

Question 46

Worker

Answer 46

A healthcare professional, usually licensed, employed with Cascade, most commonly a CNA, CMA, LPN or RN. Some synonymous terms are Employee, Field Staff, Provider.

Question 47

Booked Shift

Answer 47

Shift generally refers to a Booked Shift, which is a shift that has been confirmed (agreed upon) by both the Client and Worker. “Shift” has been used colloquially by internal staff to refer to Open Needs, Booked Shifts, or Canceled Shifts requiring further confirmation. For our purposes, “Shift” will always refer to a Booked Shift as defined above.

Question 48

Active

Answer 48

Describes either a Worker or Client who is actively engaged in business with Cascade. A Client becomes Active when they sign and return our contract agreement, allowing services to start. A Worker is Active when we have all required License and Credential documents in-hand and they have completed all required hiring paperwork and testing.

Question 49

Inactive

Answer 49

Describes either a Worker or Client who is not actively engaged in business with Cascade. Used mostly as a catch-all term for any interested parties completing the hiring or contract process, or any former Worker or Client entities that no longer do any business with us. For Workers, this could be individuals who resigned, were terminated, are pending applicants, etc.