Healthcare Staffing Flashcards
FastStaffer
Web Based application supporting critical functions to fill client needs with Cascade field staff
FSWeb
the “back-end” which consists of the data, business, integration services for FastStaffer, Client Portal and Worker Mobile (known as Cascade Health Services mobile to field staff users)
Client Portal
the web based application for clients to confirm; booked shifts, cancels and replacements; view open needs, and view their schedules
Worker Mobile
a iOS and Android devices mobile application for field staff to complete timecards, view schedule, update availability, confirm booked shifts, etc.
Requirements
what is required by the client down to the unit, and need level for skills, qualifications, and licenses
Skills - Self Proclaimed Skill that doesn’t require documented proof
Credentials - validated by external authority/documentation - degrees, vaccinations, blood tests, visa working rights, certification
Licenses - specialized right to work in a field issued by a delegated authority with a number and possibly an expiration date and or status (Active, Expired)
Qualifications
skills, credentials and licenses for a worker to match the requirements for a client
Skills - Self Proclaimed Skill that doesn’t require documented proof
Credentials - validated by external authority/documentation - degrees, vaccinations, blood tests, visa working rights, certification
Licenses - specialized right to work in a field issued by a delegated authority with a number and possibly an expiration date and or status (Active, Expired)
Needs
a client’s open shift requests available to be filled by qualified workers
Status: Open, Filled, or No Longer Needed
Primary Job
a worker’s preferred job s/he is qualified and willing to work at a client site
Secondary Job
any additional job which a worker is qualified and willing to work at a client site
Logging
the capture of important communications or event details relating to a worker or client which is needed to be documented (not to be confused with system logging)
Client
customer of any type using Cascade Services to fill shifts
Facility
a loose term used for client and location, but not used in FastStaffer
Locations
a unique physical address for a client
Units
a ward or specialty practice within a client location, sometimes requiring specific qualifications. For example, ICU is a unit that usually requires specialty CPR certifications.
Service Company
Parent Organization to a client/facility. Moving towards other terminology for this yet to be determined.
Availability
a date, time window, and location OR preference a worker is available to fill a client shift
Unavailability
a date, time window, and location OR preference a worker is NOT available to fill a client shift
Incompatibility
a documented inability for a worker to be scheduled for a shift at a client location or unit or job. This incompatibility can be requested by the client or the worker. These can be performance related or just personal preference from the Client or Worker.
Schedule
booking in a worker for a specific shift in a client-specified job in a client unit
Reserve
Booking a Worker for a shift that does not actually exist yet. For example, a Staffing Manager may offer a shift this Saturday to an RN at a Client, despite the client not having requested it yet. The Staffer knows from previous experience that this Client always has last-minute requests on weekends, so we’re planning for that.
Cancellation
canceling a scheduled shift for a job in a client unit. This can be triggered by client, worker, or agency
Confirmation
the status which notifies the worker and client that a client shift has been scheduled, cancelled or modified for that worker
DNR
Do Not Return - see incompatibility
DNS
Do Not Send
LVM
Left Voice Mail
WCB
Will Call Back
NLN
No Longer Needed
NCNS
No Call, No Show
Orientation
Formal Requirement that a worker must go through orientation to attend a facility
PRN Staffing
As needed staffing, usually requested one shift or one day at a time
Contract Staffing
Longer term agreement between a Client and Worker for a placement. Usually this will be for one unit, full time hours (36 per week), and will last 13 weeks. A Worker’s shifts cannot be cancelled when on a contract.
Travel Staffing
Working with Workers on Contracts, usually RNs, and usually in hospitals specifically.
PRN
Per Diem Nursing, i.e. Nursing as-needed or day-by-day nursing scheduling
CLT-CXL
Shift Client Cancel
EE-CXL
Shift Worker Cancel
CONF
Shift confirmed
CMT
Certified Medical Technician. Same abilities as a CNA, but is qualified to give medications to a patient. (Same job type as a CMA, but each state has different terminology for the license.)
CMA
Certified Medical Aid. Same abilities as a CNA, but is qualified to give medications to a patient. (Same job type as a CMT, but each state has different terminology for the license.)
CNA
Certified Nursing Assistant
LPN
Licensed Practical Nurse
LPNIV
Licensed Practical Nurse IV (An LPN who is certified to do IV infusions)
RN
Registered Nurse
RN/LP
Job type short hand abbreviation used to identify that either an RN or LPN would be accepted for a position.
Cancel
A Cancel is a Booked Shift that has been removed from the Worker’s schedule for any reason. This may be the Worker calling-in to work from sickness, the Client saying they no longer need the worker, etc. Cancels may take a few forms, the most common of which are:
Unconfirmed Cancel: A Canceled Shift that either the Worker or Client, or both, do not yet know about
Confirmed Cancel: A Canceled Shift that both Worker and Client are fully aware of; Kept in the system for record keeping purposes after everyone is informed
Client Cancel: A Cancel that was made by the Client
Worker Cancel: A Cancel that was made by the Worker
R/P
Staffing shorthand for a Replacement Need; used to signify that a specific Open Needs is replacing a Worker that has canceled their shift. These typically take priority for the Staffing Managers.
Worker
A healthcare professional, usually licensed, employed with Cascade, most commonly a CNA, CMA, LPN or RN. Some synonymous terms are Employee, Field Staff, Provider.
Booked Shift
Shift generally refers to a Booked Shift, which is a shift that has been confirmed (agreed upon) by both the Client and Worker. “Shift” has been used colloquially by internal staff to refer to Open Needs, Booked Shifts, or Canceled Shifts requiring further confirmation. For our purposes, “Shift” will always refer to a Booked Shift as defined above.
Active
Describes either a Worker or Client who is actively engaged in business with Cascade. A Client becomes Active when they sign and return our contract agreement, allowing services to start. A Worker is Active when we have all required License and Credential documents in-hand and they have completed all required hiring paperwork and testing.
Inactive
Describes either a Worker or Client who is not actively engaged in business with Cascade. Used mostly as a catch-all term for any interested parties completing the hiring or contract process, or any former Worker or Client entities that no longer do any business with us. For Workers, this could be individuals who resigned, were terminated, are pending applicants, etc.
