Health Literacy Exam 2

Question 1

Why its important to show empathy

Answer 1

When patients feel valued and listened to they will relax and be more receptive to new health info

Question 2

Strategies for showing Empathy

Answer 2

develop rapport
make sure that now is a good time to talk
take cues about pacing from patient
decide whether to share personal experiences
offer hope

Question 3

communicating strategies for when patients feel scared

Answer 3

appreciate why communication can be hard for patients
honor patients experience
help patients to ask questions
acknowledge articles and printouts patients bring to you
confirm understanding
help patients learn more

Question 4

why might communication be hard for patients

Answer 4

they feel scared
they feel embarrassed that they don’t understand
difficult to think clearly in light of new diagnosis

Question 5

challenges for learning health info from media

Answer 5

may cause panic from dramatic stories
unrealistic Expectations about certain treatment

Question 6

strategies for talking to patients about health messages in media

Answer 6

pay attention to news
pay attention to ads
pay attention to shows
pay attention to spikes in phone calls
prepare a standard office response
research the research
refer patients to resources you trust

Question 7

Universal Design

Answer 7

Describes a concept of designing products, environments, and communications that not only considers the specific needs of people with disabilities, but also takes into account the more universal changes that everyone faces as they age

Question 8

Universal Design design elements

Answer 8

contrast
font
type size
line length
pictures
paper finish
user experts

Question 9

strategies in universal design

Answer 9

presume that people do not have full function
use redundant communication
consider the built environment
think broadly about your website users
design printed materials so they are easy to see and use

Question 10

strategies for using plain language

Answer 10

build a team
identify project goals
organize content in ways that make sense to your readers
use understandable words
be consistent
Write succinct sentences
Vary sentence length and style
use graphics wisely
confirm comprehension

Question 11

define visuals

Answer 11

artwork photographs anatomic diagrams and other images that convey actions ideas

Question 12

strategies for using visuals

Answer 12

acquire the artwork you need
show sensitivity and respect
select visuals appropriate to the subject matter
show people in their entirety not just the body parts
combine pictures
appreciate that symbols are not always understood
consider the needs of those with visual or cognitive disabilities
confirm understanding

Question 13

initiatives to help patients ask questions

Answer 13

Askme3: what is my main problem, what do I need to do about it, why is it important for me to do this
Questions are the answers website provides helpful tips, videos public service announcements and tips for building your question list

Question 14

how to elicit questions

Answer 14

Ask questions in ways that encourage a range of responses
Use open ended questions

Question 15

strategies for using stories to deliver health messages

Answer 15

Tell stories
Encourage patients to tell stories
Help patients focus on the point of the story
Listen for what’s missing in a story
Decide whether to share stories from your own experience

Question 16

what makes stories powerful

Answer 16

They combine emotion with fact and help patients connect in a very personal way
They help people build differences
Entertaining and engaging
They are easy to understand

Question 17

strategies for listening and speaking

Answer 17

Try to find a quiet well-lit place to talk
Develop rapport
Give patients your undivided attention
Choose your words carefully
Pay attention to your tone of voice and pacing
Confirm understanding

Question 18

using the phone to deliver health messages

Answer 18

Ensure clarity during telephone conversation
Have help in your voice
When caller is cheerful or friendly respond in similar tone
Take responsibility for the direction of the conversation
Choose your words carefully
Set rules and clear expectations for conference calls
Recording messages
Confirm understanding

Question 19

types of formally structured educational situations

Answer 19

One-to-one teaching
Health education classes
Support and self help groups
Group visits

Question 20

strategies for teaching and learning

Answer 20

Appreciate that people learn in different ways
Time your teaching for when patients are ready to learn
Encourage patients to be active learners
Give a heads up about planned topics to discuss
Build on familiar information tying new information to old
Explain instructions in plain language
Prioritize need to know survival information
Watch for cues that you are either going too fast or too slow
Confirm understanding

Question 21

define metaphors and create one

Answer 21

They compare new information to that which a person already knows
Why don’t we use antibiotics for colds? “ using antibiotics to treat a cold would be like putting gas in a car that has a dead battery.”

Question 22

strategies for using metaphors

Answer 22

Determine when to use a metaphor
Use words terms and examples that people know
Explain the metaphor
Move beyond the metaphor
Confirm understanding

Question 23

jargon

Answer 23

technical terms and phrases or words used in special idiosyncratic ways

Question 24

acronyms

Answer 24

shortened ways of referring to longer complicated terms

Question 25

homonyms

Answer 25

words that sound alike or are spelled the same but have different meanings

Question 26

idioms

Answer 26

phrases that mean something different than their actual words

Question 27

strategies for using jargon acronyms homonyms and idioms

Answer 27

Make sure the meaning of the acronym is clear
Be aware of pronunciation
Write out full directions rather than abbreviations
Avoid gobbledygook

Question 28

how does humor facilitate learning

Answer 28

Can promote connection between student and teacher
Can be entertaining
Motivating
Creates an environment of fun learning

Question 29

strategies for using humor to communicate health messages

Answer 29

Gauge the persons sense of humor
Show humor
Bridge from humor to teaching
If in doubt don’t say it
Recover when humor backfires

Question 30

benefits to adding x-tras to your health communications

Answer 30

people have more capacity to learn when they are relaxed and having fun
it is multimodal and appeal to peoples different learning styles
effective with all ages

Question 31

getting support for your ideas

Answer 31

must be creative
let internal funders know how the project can generate income
partner with like minded groups
ask local foundations for grants

Question 32

strategies for maintaining your passion for your work

Answer 32

find your passion
take risks
develop a support network
learn from those around me