Health Education Team Flashcards
- Patients who are and whose family members are unaware of potential adverse effects or benefits of medications.
- Providing information in terms patients and family members can understand.
Giver of Information
Use ______ and _______, in which patients or family members restate information provided by clinicians or display newly taught skills to increase understanding and decrease confusion.
“teach backs” and “show backs”
means a gap between what someone knows and what someone needs or wants to know.
Learning Needs
- To assess the need for and to develop, manage and coordinate programs of clinical education for nurses/ patients.
- Clinical education facilitators are responsible for the selection and organization of training.
- Help the learner /patient become aware of what he/she needs to know and the value of learning.
Facilitator of Learning
The conversion of a nurse to a facilitator of learning means switching from _________ to ___________.
“content transmitter” to “process manager”
you have to ask questions so that you can derive a very good evaluation and assessment on what really are the health needs of your client
Questioning skills
you should know how to settle things especially if you will be asking assessing patients and also the family members.
Conflict management
you’ll be the ones who will be again leading the whole education process, organizing the whole process of teaching learning education
Leader
make sure that you’re aware of yourself, you know your strength and your weaknesses before you talk to the patient and before you teach them so you must be fully aware of your competencies, or skills as a provider of education or learning
Self-awareness
you must be somebody who is not intimidating so that your client will be what will open up to you
Approachable
you have to put yourself in the shoe of others, you have to feel what your clients are experiencing so that you would also appreciate your status right now and you would really understand the suffering, the pain, the happiness of your client
Empathetic
you must be able to detect if there are sad, happy, anxious or if they have understood something then you must be sensitive on their feelings and their needs
Sensitive
if there are conflicts in schedules, if there are some things that are not a going on based on your plan so you have to negotiate it properly. You have a good communication skills in order for you to organize the whole education process for your patient
Being able to negotiate
- Provide structure for learning
- Guide the learners
- Identify learning resources
- Encourage cultural competence by exposing the learners to clients in diverse settings
- Motivate learners
- Support them in the theoretical and clinical settings
- Act as a role model
Role of Facilitator
- Nurses are responsible for ensuring that patients are able to understand their health, illnesses, medications, and treatments to the best of their ability.
- A nurse should take the time to explain to the patient and their family or caregiver what to do and what to expect when they LEAVE the hospital or medical clinic.
Coordinator of Teaching
- Client advocate acts to protect the client.
- The nurse may represent the client’s needs and wishes to other health professionals, such as relaying the client’s wishes for information to the physician.
- They also assist clients in exercising their rights and help them speak up for themselves
- The role of the nurse is to advocate for the best interests of the patient and to maintain the patient’s dignity throughout treatment and care
Advocate for the Client
a distinguishable set of two or more people who interact dynamically, interdependently and adaptively towards a common and valued goal/objective/mission, who have been assigned specific roles or functions.
A team
is the provision of health services to individuals, families, and/or their communities by at least two health providers who work collaboratively with patients and their caregivers to the extent preferred by each patient to accomplish shared goals within and across settings to achieve coordinated, high quality care.
Team Based Health Care
- Physician
- Nurses/Nurse Attendants
- Resident on Duty
- Physical Therapist
Core Teams (Involved in Direct Patient)
- Code Blue team – if there is an arrest
- Disaster response team
- COVID 19 Task Force
Contingency Teams
- Laboratory
- Radiology
- Central Supply
- Food and Nutrition
- Finance
- Pharmacy
Ancillary Teams/Services
Team members carry out their roles and responsibilities with _______, even when it seems inconvenient. Such allows teams to develop and stick to their standards and protocols even as they seek ways to improve.
Discipline
A high value is put on effective communication within the team, including transparency about aims, decisions, uncertainty, and mistakes. ________ is critical to continuous development and for maintaining the mutual trust, which is prerequisite for a high functioning team.
Honesty
Team members are excited and motivated to tackle emerging problems creatively. They see even errors and some unanticipated bad outcomes as potential opportunities for improvement.
Creativity
Team members do not believe that one type of training or perspective is uniformly superior to the training of others, though they recognize differences in training. They also recognize that they are human and will make mistakes.
Humility
Clearly defined purpose that includes collective interest.
Shared Goals
Clear expectations for each team member’s functions, responsibilities, and accountabilities, which optimize the team’s efficiency and often make it possible for the team to take advantage of division of labour, thereby accomplishing more than the sum of its parts.
Clear Roles
Team members earn each other’s trust, creating strong norms of reciprocity and greater opportunities for shared achievement. They respect and appreciate the role of each other.
Mutual Trust and Respect
It has consistent and accessible channels for complete communication, and used by all team members across all settings.
Effective Communication
Reliable and timely feedback on successes and failures should be agreed and implemented by the team. These are used to track and improve performance immediately and put strategies for the future.
Measurable Processes and Outcomes
According to the Institute for Patient and Family Centered Care (2010), the word “_________” refers to two or more persons who are related in any way biologically, legally, or emotionally.
family
Any _______ procedure for that matter will be needing a consent form
invasive procedure
