Health And Safety Related To Violence Flashcards
1
Q
How can we deal with violence and how can we protect ourselves?
A
Problem solving and conflict management
2
Q
What is problem-solving?
A
Process of finding solutions to difficult or complex issues
3
Q
What is conflict management?
A
Ability to identify and handle conflict sensibly, fairly and efficiently
4
Q
Give 3 examples of conflict management
A
Talk directly
Choose a good time
Listen
