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Lieutenants exam > Harvard Leadership > Flashcards

Harvard Leadership Flashcards

1
Q

The most effective leaders are alike in one crucial way.

A

High degree of emotional intelligence

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2
Q

What are the entry level requirements for executive positions?

A

IQ and technical skills

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3
Q

What is the sine qua non of leadership

A

emotional intelligence

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4
Q

What are the 5 components of emotional intelligence ?

A

Self awareness, self-regulation, motivation, empathy and social skill.

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5
Q

What three personal categories drive outstanding performance within large companies?

A

Technical skills like accounting and business planning; cognitive abilities like analytical reasoning; and competencies demonstrating emotional intelligence.

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6
Q

Who is the author of Emotional Intelligence

A

Daniel Goleman

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7
Q

True or False.
Emotional intelligence proved to be twice as important as technical skills and IQ as ingredients of excellent leadership performance.

A

True

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8
Q

At the highest levels of a company, where the difference in technical skills are of negligible difference what plays an increasingly important role?

A

Emotional Intelligence

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9
Q

When star performers are compared with average ones in leadership positions, what is the percentage difference in their profiles that are attributed to emotional intelligence factors rather than cognitive abilities.

A

90%

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10
Q

What is the definition of self-awareness?

A

The ability to recognize and understand your moods, emotions, and drives as well as their effect on others.

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11
Q

What it the definition of self-regulation?

A

The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgement- to think before acting.

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12
Q

What is the definition of motivation?

A

A passion to work for reasons that go beyond money or status. A propensity to pursue goals with energy and persistence.

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13
Q

What is the definition of empathy?

A

The ability to understand the emotional makeup of other people. Skill in treating people according to they emotional reactions.

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14
Q

What is the definition of social skill

A

Proficiency in managing relationships and building networks. An ability to find common ground and build rapport.

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15
Q

Having a deep understanding of ones emotions, strengths, weaknesses, needs and drives. Neither overly critical or unrealistically hopeful. Honest with themselves and with others.

A

Self-awareness.

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16
Q

People who have a high degree of _________ recognize how their feelings affect them, other people and their job performance.

A

self-awareness

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17
Q

How can one recognize self-awareness?

A

It shows itself as candor and an ability to assess oneself realistically.

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18
Q

What is one of the hallmarks of self-awareness?

A

Self-depreciating sense of humor.

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19
Q

Why don’t senior executives often give self-awareness the credit it deserves when they look for potential leaders?

A

They mistake candor about feelings for “whimpiness” and fail to give due respect to employees who openly acknowledge their shortcomings.

20
Q

What drives our emotions?

A

Biological impulses.

21
Q

________ is like an ongoing inner conversation, is the component of emotional intelligence what frees us from being prisoners of our own feelings.

A

Self-Regulation

22
Q

Why does self-regulation matter so much for leaders?

A

People who are in control of their feelings and impulses are able to create an environment of trust and fairness. Second, self-regulation is important for competitive reasons. Controlled feelings= ability to roll with punches.

23
Q

self-regulation enhances _____, which is not only a personal virtue but also an organizational strength. Many bad things happen in companies are a function of impulsive behavior.

A

Integrity

24
Q

The signs of emotional self-regulation are easy to see:

A

A propensity for reflection and thoughtfulness; comfort with ambiguity and change; and integrity- an ability to say no to impulsive urges.

25
Q

One trait that virtually all effective leaders have.

A

Motivation.

26
Q

Those with leadership potential are motivated by a deeply embedded desire to achieve for the sake of ___________

A

achievement.

27
Q

how can you identify people who are motivated by the drive to achieve rather than by external rewards?

A

1st sign in a passion for the work itself. They also display an unflagging energy to do things better.

28
Q

What is something that executives trying to recognize high levels of achievement motivation in their people can look for?

A

Commitment to the organization. When people love their jobs for the work itself, they often feel committed to the organizations that make that work possible.

29
Q

Of all the dimensions of emotional intelligence, what is the most easily recognized?

A

Empathy.

30
Q

For a leader in a business world what does empathy mean?

A

Thoughtfully considering employees’ feelings- along with other factors- in the process of making intelligent decisions.

31
Q

What three reasons is empathy particularly important today as a component of leadership?

A

The increasing use of teams; the rapid pace of globalization; the growing need to retain talent.

32
Q

What part of emotional intelligence allows a leader to understand their team’s emotional makeup?

A

Empathy.

33
Q

Why is empathy important for leaders in terms of globalization?

A

Cross-cultural dialogue can easily lead to miscues and misunderstandings. Empathy= reading body language and also have an understanding of the existence and importance of cultural and ethnic differences.

34
Q

Does Empathy play a key role in the retention of talent, particularly in today’s information economy?

A

yes, leaders have always needed empathy. but today when good people leave, they take the companies knowledge with them.

35
Q

Coaching and mentoring has been proven to help in not just better performance, but also in increased________ and decreased________.

A

satisfaction; turnover

36
Q

The first three components of emotional intelligence are self-management skills. What are they?

A

Self-awareness; Self-regulation; motivation

37
Q

The last two skills of emotional intelligence concern a person’s ability to manage relationships with others. What are the skills?

A

Empathy and Social Skill.

38
Q

What is social-skill?

A

Social skills friendliness with a purpose; moving people own the direction you desire; whether that’s agreement on a new marketing strategy or enthusiasm about a new product.

39
Q

People with high social skills assume that _______ ________ gets done alone.

A

nothing important.

40
Q

True or False.

Social skill is the culmination of the other dimensions of emotional intelligence.

A

True

41
Q

Social skill is the culmination of the other dimensions of _________ ___________.

A

Emotional Intelligence.

42
Q

What skill is the culmination of the other dimensions of emotional intelligence?

A

Social skill

43
Q

Is social skill considered a ket leadership capability in most companies?

A

yes.

44
Q

Are people born with certain levels of empathy, or do they acquire empathy as a result of life experiences?

A

both.

45
Q

What word describes emotional intelligence increasing with age?

A

Maturity

46
Q

What part of the brain is emotional intelligence born?

A

Largely in the neurotransmitters of the brain’s limbic system, which governs feelings, impulses and drives.

47
Q

The _______ ______ learns best through motivation, extended practice and feedback. While the _______ , which governs analytical and technical feedback grasps concepts and logic.

A

limbic system; neocortex

Lieutenants exam (3 decks)

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