Harvard Leadership Flashcards
The most effective leaders are alike in one crucial way.
High degree of emotional intelligence
What are the entry level requirements for executive positions?
IQ and technical skills
What is the sine qua non of leadership
emotional intelligence
What are the 5 components of emotional intelligence ?
Self awareness, self-regulation, motivation, empathy and social skill.
What three personal categories drive outstanding performance within large companies?
Technical skills like accounting and business planning; cognitive abilities like analytical reasoning; and competencies demonstrating emotional intelligence.
Who is the author of Emotional Intelligence
Daniel Goleman
True or False.
Emotional intelligence proved to be twice as important as technical skills and IQ as ingredients of excellent leadership performance.
True
At the highest levels of a company, where the difference in technical skills are of negligible difference what plays an increasingly important role?
Emotional Intelligence
When star performers are compared with average ones in leadership positions, what is the percentage difference in their profiles that are attributed to emotional intelligence factors rather than cognitive abilities.
90%
What is the definition of self-awareness?
The ability to recognize and understand your moods, emotions, and drives as well as their effect on others.
What it the definition of self-regulation?
The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgement- to think before acting.
What is the definition of motivation?
A passion to work for reasons that go beyond money or status. A propensity to pursue goals with energy and persistence.
What is the definition of empathy?
The ability to understand the emotional makeup of other people. Skill in treating people according to they emotional reactions.
What is the definition of social skill
Proficiency in managing relationships and building networks. An ability to find common ground and build rapport.
Having a deep understanding of ones emotions, strengths, weaknesses, needs and drives. Neither overly critical or unrealistically hopeful. Honest with themselves and with others.
Self-awareness.
People who have a high degree of _________ recognize how their feelings affect them, other people and their job performance.
self-awareness
How can one recognize self-awareness?
It shows itself as candor and an ability to assess oneself realistically.
What is one of the hallmarks of self-awareness?
Self-depreciating sense of humor.
Why don’t senior executives often give self-awareness the credit it deserves when they look for potential leaders?
They mistake candor about feelings for “whimpiness” and fail to give due respect to employees who openly acknowledge their shortcomings.
What drives our emotions?
Biological impulses.
________ is like an ongoing inner conversation, is the component of emotional intelligence what frees us from being prisoners of our own feelings.
Self-Regulation
Why does self-regulation matter so much for leaders?
People who are in control of their feelings and impulses are able to create an environment of trust and fairness. Second, self-regulation is important for competitive reasons. Controlled feelings= ability to roll with punches.
self-regulation enhances _____, which is not only a personal virtue but also an organizational strength. Many bad things happen in companies are a function of impulsive behavior.
Integrity
The signs of emotional self-regulation are easy to see:
A propensity for reflection and thoughtfulness; comfort with ambiguity and change; and integrity- an ability to say no to impulsive urges.
One trait that virtually all effective leaders have.
Motivation.
Those with leadership potential are motivated by a deeply embedded desire to achieve for the sake of ___________
achievement.
how can you identify people who are motivated by the drive to achieve rather than by external rewards?
1st sign in a passion for the work itself. They also display an unflagging energy to do things better.
What is something that executives trying to recognize high levels of achievement motivation in their people can look for?
Commitment to the organization. When people love their jobs for the work itself, they often feel committed to the organizations that make that work possible.
Of all the dimensions of emotional intelligence, what is the most easily recognized?
Empathy.
For a leader in a business world what does empathy mean?
Thoughtfully considering employees’ feelings- along with other factors- in the process of making intelligent decisions.
What three reasons is empathy particularly important today as a component of leadership?
The increasing use of teams; the rapid pace of globalization; the growing need to retain talent.
What part of emotional intelligence allows a leader to understand their team’s emotional makeup?
Empathy.
Why is empathy important for leaders in terms of globalization?
Cross-cultural dialogue can easily lead to miscues and misunderstandings. Empathy= reading body language and also have an understanding of the existence and importance of cultural and ethnic differences.
Does Empathy play a key role in the retention of talent, particularly in today’s information economy?
yes, leaders have always needed empathy. but today when good people leave, they take the companies knowledge with them.
Coaching and mentoring has been proven to help in not just better performance, but also in increased________ and decreased________.
satisfaction; turnover
The first three components of emotional intelligence are self-management skills. What are they?
Self-awareness; Self-regulation; motivation
The last two skills of emotional intelligence concern a person’s ability to manage relationships with others. What are the skills?
Empathy and Social Skill.
What is social-skill?
Social skills friendliness with a purpose; moving people own the direction you desire; whether that’s agreement on a new marketing strategy or enthusiasm about a new product.
People with high social skills assume that _______ ________ gets done alone.
nothing important.
True or False.
Social skill is the culmination of the other dimensions of emotional intelligence.
True
Social skill is the culmination of the other dimensions of _________ ___________.
Emotional Intelligence.
What skill is the culmination of the other dimensions of emotional intelligence?
Social skill
Is social skill considered a ket leadership capability in most companies?
yes.
Are people born with certain levels of empathy, or do they acquire empathy as a result of life experiences?
both.
What word describes emotional intelligence increasing with age?
Maturity
What part of the brain is emotional intelligence born?
Largely in the neurotransmitters of the brain’s limbic system, which governs feelings, impulses and drives.
The _______ ______ learns best through motivation, extended practice and feedback. While the _______ , which governs analytical and technical feedback grasps concepts and logic.
limbic system; neocortex
