Hardware + Network Troubleshooting

Question 1

A user’s desktop monitor flashes a black screen about every ten seconds. Which of the following would be the MOST likely reason for this issue?

The display is configured for the native resolution
The monitor has burn-in
Brightness is set to the minimum value
The refresh rate is mismatched in the OS
The monitor has dead pixels

Answer 1

The refresh rate is mismatched in the OS

Question 2

A user’s laptop computer randomly powers down during the workday, and the technician suspects a thermal issue. Which of the following would be the BEST way to gather temperature information on this computer?
Safe Mode
Event Viewer
Task Manager
System BIOS
Windows Update

Answer 2

System BIOS