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Tourism > Handouts > Flashcards

Handouts Flashcards

1
Q

A suitcase

A

A box with a handle which you carry your clothes in when you are travelling

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2
Q

A torch

A

A small portable electric lamp

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3
Q

A penknife

A

A small knife that folds up so that you can carry it in your pocket

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4
Q

A holdall

A

A soft bag for carrying clothes etc, when travelling

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5
Q

A first aid kit

A

A box or bag with bandages, dressings and basic medicine used in an emergency

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6
Q

Travel insurance

A

An agreement with a company by which you are paid compensation if you have an accident, lose your belongings or have them stolen

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7
Q

A visa

A

An official stamp on your travel documents that allows you to enter a country

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8
Q

A work permit

A

An official document that lets you work in another country

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9
Q

A passport

A

An official document allowing you to pass from one country to another

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10
Q

Responsible tourism

A

Tourism that tries not to have an adverse effect on the places that its customers visit

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11
Q

Outbound tourism

A

Provides holidays for people who want to visit other countries and not to stay in their own country

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12
Q

Roots tourism

A

Trips for travellers who want to meet and observe indigenous people in their native locations

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13
Q

Heritage tourism

A

Visiting castles, other old buildings and famous historical sights

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14
Q

Health

A

Spa, clean mountain air

Provides the activities good for your health

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15
Q

Agricultural tourism

A

Farms, cottages

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16
Q

Business tourism

A

Travelling for some of the biggest companies

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17
Q

Hard tourism

A

Loud, lively, exciting

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18
Q

Inbound

A

Provides accommodation, transport and tours for visitors coming from outside the country

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19
Q

Religious tourism

A

Holy places

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20
Q

Incentive tourism

A

Rewarding employees

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21
Q

Transit visa

A

Short term visa that allows a passenger to travel across or through the issuing country on a way to another country

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22
Q

Landing card

A

A card that is filled in with personal details by a passenger on an international flight or voyage and surrendered on arrival

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23
Q

Boarding pass

A

A pass for boarding an aircraft, given to passengers when checking in

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24
Q

E111

A

European Health Insurance Card

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25
Q

Airline ticket

A

Flight coupon + receipt

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26
Q

Rental agreement

A

A contract

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27
Q

Certificate of airworthiness

A

All aircrafts must have it before they are allowed to fly

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28
Q

Certificate of seaworthiness

A

A ship must have it before it is allowed to sail

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29
Q

Clearance cerificate

A

Goods that go from one country to another have to be accompanied by it to show that they have been passed by the customs

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30
Q

Vaccination certificate

A

Showing that visitors are immune to certain diseases

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31
Q

Health declaration form

A

Showing that tourists are in good health

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32
Q

Property Irregularity Report

A

If a passenger loses their baggage he must describe the item of baggage and its contents

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33
Q

Baggage check

A

Shows that baggage was checked in by the airline

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34
Q

Food hygiene certificate

A

Shows that a restaurant meets national standards of cleanliness

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35
Q

Customer Satisfactory Questionnaire

A

After the end of holiday, to see if a company needs to change anything

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36
Q

Claim form

A

If you have something stolen and want your insurance company to replace it

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37
Q

Docket

A

A certificate or ticket showing the contents of something

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38
Q

Revalalidation Sticker

A

After a change on a flight

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39
Q

Multiply entry visa

A

You can enter and leave the country as many times as you like during a set time period

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40
Q

Exit visa

A

Before leaving the country

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41
Q

European Plan

A

Bed only

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42
Q

Continental plan

A

Bed and breakfast

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43
Q

American plan

A

Bed, breakfast, lunch and dinner

44
Q

Demi-pension

A

Bed, breakfast and lunch or dinner

45
Q

Single room

A

One bed

46
Q

Double room

A

King size bed

47
Q

Twin room

A

Two separate beds

48
Q

Adjoining room

A

Next to each other but have no common doors

49
Q

Double en suite

A

Directly connected to another bedroom

50
Q

Boutique hotel

A

A small, stylish hotel that is not a part of a chain

51
Q

Chalet

A

A small wooden house found in mountains areas or a house built in a similar style

Ed!

52
Q

Commercial hotel

A

For business,

53
Q

Guesthouse

A

A small, cheap hotel

54
Q

Hotel garni

A

Simple, comfortable rooms, no hotel facilities such as restaurants, bars, swimming pool

55
Q

Luxury hotel

A

Full facilities, very expensive

56
Q

Tourist Hotel

A

Cheap, mainly 2*, noisy, busy

57
Q

Motel

A

Motorway hotel

58
Q

Villa

A

A house usually in the countryside or near the sea

59
Q

Hostel

A

Dormitories

60
Q

Apartment

A

Rooms, living room, kitchen esp on one floor

61
Q

King size bed

A

A double bed which is longer and wider than usual

62
Q

Apartment hotel

A

Apartment with all the hotel facilities

63
Q

Bed and board

A

Sleeping accommodation and meals

64
Q

Bermuda plan

A

Continental breakfast

65
Q

En pension

A

All meals provided

66
Q

Modified American plan

A

Two meals

67
Q

ADSL Connection

A

Very fast internet connection

68
Q

Direct-dial

A

Ability to make a phone call without it having to be connected through a switchboard

69
Q

Bureau the change

A

An office where you can change the money

70
Q

Gift shop

A

A shop that sells goods that are suitable for giving as presents

71
Q

Lobby

A

The large room into which the main entrance door opens in a hotel or at her large building

72
Q

Vacancy

A

If there are vacancies in a hotel, some of the rooms are available to rent

73
Q

Rack rate

A

The normal price of a hotel room

74
Q

Traveller’s Cheques

A

Cheques that you buy at a bank and take with you when you travel so that you can exchange them for the currency you need

75
Q

Commission

A

A fee for providing a service

76
Q

In the black

A

You have money on your account

77
Q

In the red

A

There is no money on your account

78
Q

Backhander

A

An amount of money that is illegally paid to someone in a position of authority to make them do something

79
Q

ABTA bonded

A

If a company goes bankrupt, you will receive a full refund

80
Q

Haggle

A

Argue over the price

81
Q

Astute

A

Showing an understanding behavior

82
Q

Kickback

A

A sum of money that is paid to someone illegally

83
Q

Surcharge

A

An extra payment of money in addition to the usual payment

84
Q

Backward pricing

A

Checking their competitors prices before setting their own

85
Q

Price discrimination

A

Setting different prices for different groups of people

86
Q

Predatory pricing

A

Charging a much lower price for its products or services than its competitors in order to force them out of the market

87
Q

Cost-plus pricing

A

The setting of prices at the cost price plus a percentage

88
Q

Chambermaid

A

A woman whose job is to clean bedrooms

89
Q

Concierge

A

A person in a hotel whose job is to help guests by giving them information, arranging theatre tickets etc

90
Q

Cashier

A

A person whose job is to receive and pay out money in a bank, shop, hotel etc

91
Q

Commisionaire

A

A person in uniform whose job is to stand at the entrance to a hotel and open the door for visitors, find them taxis etc

92
Q

Sommelier

A

A person who works in a restaurant serving wine and helping customers to decide which wine to choose

93
Q

Porter

A

A person whose job is carrying people’s bags and other loads especially at a train station, an airport or in a hotel

94
Q

Manager

A

A person who is in charge of running a business

95
Q

Plongeur

A

A person who washes the dishes

96
Q

Sous-Chef

A

A person who is the second most senior cook in a restaurant

97
Q

Travel agent

A

A person or business whose job is to make arrangements for people wanting to travel

98
Q

Maitre d’ hotel

A

The head waiter

99
Q

Comptroller

A

A person who manages or directs something

100
Q

Valet

A

A hotel employee whose job is to clean the clothes of hotel guests

101
Q

Greeter

A

A person whose job is to meet and welcome people in a public place such as a restaurant or shop/store

102
Q

Personal assistant

A

Person who works as a secretary or an assistant for one person

103
Q

Receptionist

A

A person whose job is to deal with people arriving at or telephoning a hotel, an office building etc

104
Q

Agenda

A

A list of items to be discussed at a meeting

105
Q

Chair

A

To act as the chairman or chairwoman of a meeting, discussion etc

106
Q

Implement

A

To introduce

107
Q

Contingency

A

An event that may or may not happen

Tourism (2 decks)

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