Handouts Flashcards
A suitcase
A box with a handle which you carry your clothes in when you are travelling
A torch
A small portable electric lamp
A penknife
A small knife that folds up so that you can carry it in your pocket
A holdall
A soft bag for carrying clothes etc, when travelling
A first aid kit
A box or bag with bandages, dressings and basic medicine used in an emergency
Travel insurance
An agreement with a company by which you are paid compensation if you have an accident, lose your belongings or have them stolen
A visa
An official stamp on your travel documents that allows you to enter a country
A work permit
An official document that lets you work in another country
A passport
An official document allowing you to pass from one country to another
Responsible tourism
Tourism that tries not to have an adverse effect on the places that its customers visit
Outbound tourism
Provides holidays for people who want to visit other countries and not to stay in their own country
Roots tourism
Trips for travellers who want to meet and observe indigenous people in their native locations
Heritage tourism
Visiting castles, other old buildings and famous historical sights
Health
Spa, clean mountain air
Provides the activities good for your health
Agricultural tourism
Farms, cottages
Business tourism
Travelling for some of the biggest companies
Hard tourism
Loud, lively, exciting
Inbound
Provides accommodation, transport and tours for visitors coming from outside the country
Religious tourism
Holy places
Incentive tourism
Rewarding employees
Transit visa
Short term visa that allows a passenger to travel across or through the issuing country on a way to another country
Landing card
A card that is filled in with personal details by a passenger on an international flight or voyage and surrendered on arrival
Boarding pass
A pass for boarding an aircraft, given to passengers when checking in
E111
European Health Insurance Card
Airline ticket
Flight coupon + receipt
Rental agreement
A contract
Certificate of airworthiness
All aircrafts must have it before they are allowed to fly
Certificate of seaworthiness
A ship must have it before it is allowed to sail
Clearance cerificate
Goods that go from one country to another have to be accompanied by it to show that they have been passed by the customs
Vaccination certificate
Showing that visitors are immune to certain diseases
Health declaration form
Showing that tourists are in good health
Property Irregularity Report
If a passenger loses their baggage he must describe the item of baggage and its contents
Baggage check
Shows that baggage was checked in by the airline
Food hygiene certificate
Shows that a restaurant meets national standards of cleanliness
Customer Satisfactory Questionnaire
After the end of holiday, to see if a company needs to change anything
Claim form
If you have something stolen and want your insurance company to replace it
Docket
A certificate or ticket showing the contents of something
Revalalidation Sticker
After a change on a flight
Multiply entry visa
You can enter and leave the country as many times as you like during a set time period
Exit visa
Before leaving the country
European Plan
Bed only
Continental plan
Bed and breakfast
American plan
Bed, breakfast, lunch and dinner
Demi-pension
Bed, breakfast and lunch or dinner
Single room
One bed
Double room
King size bed
Twin room
Two separate beds
Adjoining room
Next to each other but have no common doors
Double en suite
Directly connected to another bedroom
Boutique hotel
A small, stylish hotel that is not a part of a chain
Chalet
A small wooden house found in mountains areas or a house built in a similar style
Ed!
Commercial hotel
For business,
Guesthouse
A small, cheap hotel
Hotel garni
Simple, comfortable rooms, no hotel facilities such as restaurants, bars, swimming pool
Luxury hotel
Full facilities, very expensive
Tourist Hotel
Cheap, mainly 2*, noisy, busy
Motel
Motorway hotel
Villa
A house usually in the countryside or near the sea
Hostel
Dormitories
Apartment
Rooms, living room, kitchen esp on one floor
King size bed
A double bed which is longer and wider than usual
Apartment hotel
Apartment with all the hotel facilities
Bed and board
Sleeping accommodation and meals
Bermuda plan
Continental breakfast
En pension
All meals provided
Modified American plan
Two meals
ADSL Connection
Very fast internet connection
Direct-dial
Ability to make a phone call without it having to be connected through a switchboard
Bureau the change
An office where you can change the money
Gift shop
A shop that sells goods that are suitable for giving as presents
Lobby
The large room into which the main entrance door opens in a hotel or at her large building
Vacancy
If there are vacancies in a hotel, some of the rooms are available to rent
Rack rate
The normal price of a hotel room
Traveller’s Cheques
Cheques that you buy at a bank and take with you when you travel so that you can exchange them for the currency you need
Commission
A fee for providing a service
In the black
You have money on your account
In the red
There is no money on your account
Backhander
An amount of money that is illegally paid to someone in a position of authority to make them do something
ABTA bonded
If a company goes bankrupt, you will receive a full refund
Haggle
Argue over the price
Astute
Showing an understanding behavior
Kickback
A sum of money that is paid to someone illegally
Surcharge
An extra payment of money in addition to the usual payment
Backward pricing
Checking their competitors prices before setting their own
Price discrimination
Setting different prices for different groups of people
Predatory pricing
Charging a much lower price for its products or services than its competitors in order to force them out of the market
Cost-plus pricing
The setting of prices at the cost price plus a percentage
Chambermaid
A woman whose job is to clean bedrooms
Concierge
A person in a hotel whose job is to help guests by giving them information, arranging theatre tickets etc
Cashier
A person whose job is to receive and pay out money in a bank, shop, hotel etc
Commisionaire
A person in uniform whose job is to stand at the entrance to a hotel and open the door for visitors, find them taxis etc
Sommelier
A person who works in a restaurant serving wine and helping customers to decide which wine to choose
Porter
A person whose job is carrying people’s bags and other loads especially at a train station, an airport or in a hotel
Manager
A person who is in charge of running a business
Plongeur
A person who washes the dishes
Sous-Chef
A person who is the second most senior cook in a restaurant
Travel agent
A person or business whose job is to make arrangements for people wanting to travel
Maitre d’ hotel
The head waiter
Comptroller
A person who manages or directs something
Valet
A hotel employee whose job is to clean the clothes of hotel guests
Greeter
A person whose job is to meet and welcome people in a public place such as a restaurant or shop/store
Personal assistant
Person who works as a secretary or an assistant for one person
Receptionist
A person whose job is to deal with people arriving at or telephoning a hotel, an office building etc
Agenda
A list of items to be discussed at a meeting
Chair
To act as the chairman or chairwoman of a meeting, discussion etc
Implement
To introduce
Contingency
An event that may or may not happen
