Handout 4

Question 1

are members of the flight crew recruited by an airline to perform duties in an aircraft.

Answer 1

Flight attendants

Question 2

These are international airlines, often called “flag carriers,”offering both
intercontinental and domestic services. They offer full service to
passengers, and theiramenities are included in the prices of air
tickets

Answer 2

Full-Service Network Carriers (FSNC).

Question 3

These are also known as “ no-frill”
airlines that offer short-haul and medium-haul flights for international and domestic services.

Answer 3

Low-Cost Airlines.

Question 4

These airlines do not operate with a
fixed schedule and are often chartered by tour groups. The requirements for flight attendants depend on the chartered operations since the schedules are not fixed.

Answer 4

Charter Airlines

Question 5

This refers to a company
or individual who owns and flies their aircraft as opposed to an airline. Flight attendants working for a corporation/individual fly to locations the organization/individual requires for their travel.

Answer 5

Corporate and Private Jet Travel

Question 6

Flight attendants must be attentive
to passengers for problems or suspicious activities. They must also
be meticulous when doing safety checks on equipment and people.

Answer 6

Attention to detail.

Question 7

. Flight attendants should speak
clearly and confidently when giving safety demonstrations and when interacting with passengers and crew. They should also be courteous andhave good listening skills.

Answer 7

Communication

Question 8

Part of a flight attendant’s job is providing hospitality. They should have a friendly and patient attitude when providing services to ensure passengers’ comfortable and positive flight.

Answer 8

Customer service.

Question 9

Flight attendants often work long hours, respond to challenging passengers, handle heavy items such as luggage and service carts, and are on their feet frequently. They need to last for the whole duration of the flight

Answer 9

Strong stamina.

Question 10

Flight attendants must work quickly to complete preflight tasks for an on-time departure. They must also perform in-flight services within the amount of time they will be in the air.

Answer 10

Efficiency

Question 11

Flight attendants need to take charge and make quick decisions/solutions to unexpected problems that arise
onboard and to guide passengers to safety during an emergency.

Answer 11

Leadership