Handout 1

Question 1

It is a significant economic activity of the travel, lodging, retail, and entertainment subsectors supplying the needs of tourists.

Answer 1

Tourism

Question 2

It is a large and fast-growing Industry. It refers to a variety of services and businesses focusing on customer satisfaction.

Answer 2

Hospitality

Question 3

Tourism products cannot be seen, tasted, fet, or heard before purchasing and consuming.

Answer 3

Intangibility

Question 4

Tourism products are primarily sevices and cannot be seperated from the person or company that provides them.

Answer 4

Inseperability

Question 5

It is a characteristics of products and services that do not allow the product or service to be stored for sale at a future date.

Answer 5

Perishability

Question 6

In the tourism industry, services are rendered by humans to humans.

Answer 6

Variability

Question 7

Purchasing an overnight stay at a hotel is not the same as buying material things. The tourist only acquires the right to certain benefits offered by the seller or hotel, but the room’s ownership remains with the hotel.

Answer 7

Absence of ownership

Question 8

A tourism product involves other sectors in its production, and a single enterprise cannot provide it.

Answer 8

Seasonality

Question 9

it oversees different organizational activities and tasks to ensure that products and services are consistent

Answer 9

Quality Management

Question 10

Refers to identifying the quality standards pertinent to the project and deciding how to meet them.

Answer 10

Quality Planning

Question 11

Is the decisive change in the process to improve the reliability or confidenc to the outcome.

Answer 11

Quality improvement

Question 12

Pertains to the continuing effort to uphold a process’s reliability and integrity in achieving an outcome.

Answer 12

Quality Control

Question 13

Is the planned or systematic actions essential to offer sufficient reliability to meet a particular or services’ specified requirements

Answer 13

Quality assurance

Question 14

It is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with proper training.

Answer 14

Total Quality Management

Question 14

It defines the quality of product or service delivered.

Answer 14

External Customers

Question 15

Defines the wuality of the peopple, processes, and environments associated with the products or services.

Answer 15

Internal Customers

Question 16

All employees participate in working toward the business goals.

Answer 16

Total Employee Involvement and Empowerment

Question 17

It is a series of steps that take inputs from suppliers and transform them into outputs delivered to cstomers.

Answer 17

Process-Centered

Question 18

This means that all personnel and processes to operate at their best performance .

Answer 18

Peak performance

Question 19

Means formulating a strategic plan incorporating the elements of vision, mission, broad objectives , and activities that must be completed to accomplish the broad objectives while integrating wuality as core component.

Answer 19

Stragetically based

Question 20

Refers to structuring work, decision-making, and problem-solving by utilizing hard data to establish benchmarks, monitoring performance, and making improvements

Answer 20

Scientific approach

Question 21

The organization must become passionate about meeting or exceeding the quality of outputs through continuous improvement.

Answer 21

Obession with quality

Question 22

involves the implementatio of new corporate culture in the entire organization to achieve future success and long-term growth.

Answer 22

Long-term Commitment

Question 22

these are fundamental to total quality as these improve people continually.

Answer 22

Education and Training

Question 23

pertains to the concept that humans should control the processes and work methods and must not rely entirely on technology to reduce variations in output.

Answer 23

Freedom through control

Question 24

Employees should feel more involved and empowered in a total quality setting tan in a traditionally managed situation. It means that all employees must work toward a common goal.

Answer 24

Unity of purpose