Handout 1 Flashcards
It is a significant economic activity of the travel, lodging, retail, and entertainment subsectors supplying the needs of tourists.
Tourism
It is a large and fast-growing Industry. It refers to a variety of services and businesses focusing on customer satisfaction.
Hospitality
Tourism products cannot be seen, tasted, fet, or heard before purchasing and consuming.
Intangibility
Tourism products are primarily sevices and cannot be seperated from the person or company that provides them.
Inseperability
It is a characteristics of products and services that do not allow the product or service to be stored for sale at a future date.
Perishability
In the tourism industry, services are rendered by humans to humans.
Variability
Purchasing an overnight stay at a hotel is not the same as buying material things. The tourist only acquires the right to certain benefits offered by the seller or hotel, but the room’s ownership remains with the hotel.
Absence of ownership
A tourism product involves other sectors in its production, and a single enterprise cannot provide it.
Seasonality
it oversees different organizational activities and tasks to ensure that products and services are consistent
Quality Management
Refers to identifying the quality standards pertinent to the project and deciding how to meet them.
Quality Planning
Is the decisive change in the process to improve the reliability or confidenc to the outcome.
Quality improvement
Pertains to the continuing effort to uphold a process’s reliability and integrity in achieving an outcome.
Quality Control
Is the planned or systematic actions essential to offer sufficient reliability to meet a particular or services’ specified requirements
Quality assurance
It is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with proper training.
Total Quality Management
It defines the quality of product or service delivered.
External Customers
Defines the wuality of the peopple, processes, and environments associated with the products or services.
Internal Customers
All employees participate in working toward the business goals.
Total Employee Involvement and Empowerment
It is a series of steps that take inputs from suppliers and transform them into outputs delivered to cstomers.
Process-Centered
This means that all personnel and processes to operate at their best performance .
Peak performance
Means formulating a strategic plan incorporating the elements of vision, mission, broad objectives , and activities that must be completed to accomplish the broad objectives while integrating wuality as core component.
Stragetically based
Refers to structuring work, decision-making, and problem-solving by utilizing hard data to establish benchmarks, monitoring performance, and making improvements
Scientific approach
The organization must become passionate about meeting or exceeding the quality of outputs through continuous improvement.
Obession with quality
involves the implementatio of new corporate culture in the entire organization to achieve future success and long-term growth.
Long-term Commitment
these are fundamental to total quality as these improve people continually.
Education and Training
