handling reservation Flashcards
It is discussed ‘during the briefing prior to meal period’.
Reservations of the day
When does one discuss reservations of the day?
During the briefing prior to meal period
What is done ‘during the briefing prior to meal period’?
Allocation of the tables
It is done prior to the arrival of the guest and a note of the same is made on the reservation register.
Allocation of the table
Tips on ‘HANDLING RESERVATION’
- The guests can be seated on the appropriate table, as per request or occasion.
- All restaurant staff is aware of the same, thereby eliminating confusion and ensuring smooth and professional welcome.
- Ensuring optimum seating levels in the restaurant.
Where are reservations accepted?
In fine dining or speciality restaurants
Where are reservations not accepted?
Coffee shop
The following points must be noted down while taking down a reservation:
- Name of the guest
- No. of pax
- Time of reservation
- Contact number and name of the booker
- Any special request/requirement
- Table preference.
Usually, the task of greeting the guest cordially is done by the?
Hostess
It is for each and every restaurant staff to see to it that the guest is greeted within how many seconds of arriving in the restaurant?
30 seconds
What tone do you use when greeting guests?
A clear and affable tone along with good appearance and a smile
Every guest must be welcomed with the?
The greeting of the day
