H&I Server Test Flashcards
What year did St. Elmo open?
1902
Who were Harry and Izzy?
Part owners of St. Elmo in 1955, best friends who met at the age of 10.
What year did H&I Downtown open?
2007
What are our other sister locations?
H&I Northside, H&I Airport, 1933 Lounge, and HC Tavern and Kitchen.
How long should it take to approach a new table?
A table should be greeted within one minute of being sat. If you are busy, at least acknowledge the table.
What are the 5 essential ingredients?
Teamwork, Professionalism, Fun, Quality, and Integrity. (see training manual for more definition).
How should you greet a table?
Example greeting (if they haven’t dined with us before): Hi there, my name is Olivia I’ll be taking care of us tonight, have we been to Harry and Izzy’s before? Alright, welcome in. I’d like to tell you a few quick things about our restaurant. We are the sister restaurant of St. Elmo Steak house right next door. They’ve been around since 1902 and we have been around since 2007. We are best known for our signature world famous shrimp cocktail highlighted in the top in red. Ask the guest if they would like to hear our specials, and offer drinks and appetizers right away.
What should a table look like when a guest leaves?
Only cups that are being used should be left on the table prior to guest departure. No plates, napkins, silverware, bread baskets should be left on the table.
When is the correct time to stage a course at dinner?
Immediately after clearing the prior course, not right when the next course is coming up.
When is the correct time to stage at lunch?
Stage the table immediately after taking the order.
How should dessert be staged?
Always with a dessert spoon or a fork. Ask the guest if they would like extra plates to share their dessert.
How should you serve the plate to the guest?
Seat one should ALWAYS be to the left when delivering food. Serve from the right and clear from the right. never put your elbow in the guest’s face. (name each plate when placed).
When should bread be served during dinner service?
Bread should be served with the soup or salad. It should be either when the server takes menus off the table, or when the guest requests it. (upon request at lunch, not automatic).
What should you do when a guest informs you of an allergy?
Inform the guest of alternative options, offer a gluten free menu (upon request). Fill out a green allergy ticket after taking the order, inform the MOD, and have them discuss the order with the guest.
What should you do when a recook/upcook is needed?
Inform the MOD as soon as possible. If an upcook is needed, bring the item to expo, fill out a ticket, and a recook usually is not necessary. With a recook, throw out the old item, the MOD will adjust the check, and offer the guest something while they wait for the new dish to be made. (write a ticket with a recook as well).
