H & C UNIT 1 Flashcards
Range of Establishments?
Non commercial, non Residential, Residential
5 suppliers in the Hospitality Industry
Specialist Markets Equipment Suppliers Local Suppliers Independent Suppliers Large Wholesalers
3 Main Types Of Service
Counter Service
Table Service
Personal Service
Name Examples Of Counter Service
Cafeteria Self Service Fast Food Take Away Buffer
Name Examples of Table Service
Plate Service
Family Service
Silver Service
Guerdion Service
Name Examples of Personal Service
Travel Service
Vending Machines
Tray service
3 main Reasons that people visit H and C services
Business
Leisure
Fact that it is Local.
How can Workers be at risk during their shifts?
They can be: Disagreements with Customers Customers being Intoxicated Customers who have used Drugs Verbal Abuse Physical Abuse
What can Contract Caterers do?
Prepare and cook food and deliver it to the venue, or cook it on site.
Provide food for events such as weddings.
Name 4 Types of Ratings
Michelin Guide
AA guide
Good Food Guide
Online or written Reviews
Staff Structure in a Hotel
Hotel Manager at the Top
The Head bar person Managers of wine waiters and supervisors
What is the structure in the Kitchen (5)
Head Chef Sous Chef Chefs De Partie Commis Chef Kitchen Porter
What are Good Personal Attributes to have in the H&C Industry(^-^) 6
Patience Team Player Personal Presentation Honesty Initiative Self Motivation
What are the 4 contracts of employment
FULL TIME
PART TIME
Temporary
Casual
What are examples of Legislations that protect workers?
Disabled Discrimination Act 1995 Equal Pay Regulations 1970 Health and Safety At Work 1974 National minimum wage Working Times Regulations 1998 Part-time workers Regulations 2000
What are examples of personal safety legislations
HASAWA RIDDOR COSHH PPER MHR
What does HASAWA stand for?
And when was it enforced?
Health and Safety At Work Act
it was enforced in 1974
What Does RIDDOR stand for?
And when was it Enforced?
Reporting of Injuries Diseases and Dangerous Occurrences Regulations
Enforced in 1995
What does COSHH stand for?
When was it Enforced?
Control Of Substances Hazardous to Health Regulations
Enforced in 1992
What does PPER stand for?
when was it Enforced?
Personal Protective Equipment at Work
Enforced in 1992
What does MHR stand for?
When was it Enforced
Manual Handling Operations Regulations
1993
Reasons why some Establishments may fail
A saturated Market General Business incompetence Lack of money Quality of life isn't what was expected Lack of industry experience.
What does SWOT stand for/
Strengths
Weaknesses
Opportunities
Threats
What records should be kept for a business?
Stock control Personnel records Health and Safety records Booking and Reservations Purchasing Records Financial VAT
What records should be kept in a case of due diligence?
Temperature charts Time sheets Accident report forms Food safety information Equipment fault reports Stock usage reports
What is the order of the Kitchen workflow?
Delivery Storage Food preparation Cooking Holding Food service area Wash up Waste disposal
