H & C UNIT 1

Question 1

Range of Establishments?

Answer 1

Non commercial, non Residential, Residential

Question 2

5 suppliers in the Hospitality Industry

Answer 2

Specialist Markets
Equipment Suppliers
Local Suppliers
Independent Suppliers
Large Wholesalers

Question 3

3 Main Types Of Service

Answer 3

Counter Service
Table Service
Personal Service

Question 4

Name Examples Of Counter Service

Answer 4

Cafeteria
Self Service
Fast Food
Take Away
Buffer

Question 5

Name Examples of Table Service

Answer 5

Plate Service
Family Service
Silver Service
Guerdion Service

Question 6

Name Examples of Personal Service

Answer 6

Travel Service
Vending Machines
Tray service

Question 7

3 main Reasons that people visit H and C services

Answer 7

Business
Leisure
Fact that it is Local.

Question 8

How can Workers be at risk during their shifts?

Answer 8

They can be:
Disagreements with Customers
Customers being Intoxicated
Customers who have used Drugs
Verbal Abuse
Physical Abuse

Question 9

What can Contract Caterers do?

Answer 9

Prepare and cook food and deliver it to the venue, or cook it on site.
Provide food for events such as weddings.

Question 10

Name 4 Types of Ratings

Answer 10

Michelin Guide
AA guide
Good Food Guide
Online or written Reviews

Question 11

Staff Structure in a Hotel

Answer 11

Hotel Manager at the Top

The Head bar person Managers of wine waiters and supervisors

Question 12

What is the structure in the Kitchen (5)

Answer 12

Head Chef
Sous Chef
Chefs De Partie
Commis Chef
Kitchen Porter

Question 13

What are Good Personal Attributes to have in the H&C Industry(^-^) 6

Answer 13

Patience
Team Player
Personal Presentation
Honesty
Initiative
Self Motivation

Question 14

What are the 4 contracts of employment

Answer 14

FULL TIME
PART TIME
Temporary
Casual

Question 15

What are examples of Legislations that protect workers?

Answer 15

Disabled Discrimination Act 1995
Equal Pay Regulations 1970
Health and Safety At Work 1974
National minimum wage
Working Times Regulations 1998
Part-time workers Regulations 2000

Question 16

What are examples of personal safety legislations

Answer 16

HASAWA
RIDDOR
COSHH
PPER
MHR

Question 17

What does HASAWA stand for?

And when was it enforced?

Answer 17

Health and Safety At Work Act

it was enforced in 1974

Question 18

What Does RIDDOR stand for?

And when was it Enforced?

Answer 18

Reporting of Injuries Diseases and Dangerous Occurrences Regulations
Enforced in 1995

Question 19

What does COSHH stand for?

When was it Enforced?

Answer 19

Control Of Substances Hazardous to Health Regulations

Enforced in 1992

Question 20

What does PPER stand for?

when was it Enforced?

Answer 20

Personal Protective Equipment at Work

Enforced in 1992

Question 21

What does MHR stand for?

When was it Enforced

Answer 21

Manual Handling Operations Regulations

1993

Question 22

Reasons why some Establishments may fail

Answer 22

A saturated Market
General Business incompetence
Lack of money
Quality of life isn't what was expected
Lack of industry experience.

Question 23

What does SWOT stand for/

Answer 23

Strengths
Weaknesses
Opportunities
Threats

Question 24

What records should be kept for a business?

Answer 24

Stock control
Personnel records
Health and Safety records
Booking and Reservations
Purchasing Records
Financial VAT

Question 25

What records should be kept in a case of due diligence?

Answer 25

Temperature charts 
Time sheets 
Accident report forms 
Food safety information 
Equipment fault reports 
Stock usage reports

Question 26

What is the order of the Kitchen workflow?

Answer 26

Delivery
Storage 
Food preparation
Cooking
Holding
Food service area
Wash up 
Waste disposal