H & C- UNIT 1 Flashcards
revision time
What are the three types of establishments in the H&C Industry?
Residential
Non-Residential
Non-Commercial
What are the five types of suppliers in the H&C industry?
Large Wholesalers Equipment Suppliers Local Supplier Delivery Specialist Markets Independent Suppliers
Name the three main types of service
Counter Service
Table Service
Self Service
What are some examples of Table Service?
Examples include: Plate Service Family Service Silver Service Gueridon Service
What are some examples of Counter Service?
Examples include: Cafeteria Self service Fast food Take away Buffet Carvery
What are some examples of Self Service?
Examples include:
Travel service
Tray service
Vending service
What are the three main reasons people visit H&C businesses?
For Leisure, Business Purposes (meetings) or the fact that it is in the Local area
What is a Contract Caterer?
they make food for events such as weddings and parties. they cook food and deliver it, or cook it on site.
What are the four types of rating systems for H&C?
The Four Types Are: Michelin Guide AA Guide Good Food Guide Online And Written Reviews
What does the staff structure in a hotel look like?
It Looks like this:
Hotel Manager at the top
Below him are the Bar, Restaurant, Housekeeping, Kitchen and Front of House
What jobs can be found in a Hotel Bar? (2)
Head Bar Person
Barmen/maids
What jobs can be found in a Hotel Kitchen? (5)
Head Chef Sous chef Chefs de partie Commis chef Kitchen porter
What jobs can be found in a Hotel Front of House? (2)
Receptionist
Porter /concierge
What jobs can be found in a Hotel Restaurant? (4)
Manager(maître d’hôtel)
Supervisors
Waiters
Wine waiter
What jobs can be found in Hotel Housekeeping? (2)
Housekeeper
Chambermaids
How is the Kitchen Brigade Structured?
It Looks like this:
Head Chef at the top
Sous Chef just below
Below that are the Pastry, Larder, Sauce and Vegetable Chefs.
then you have the Commis Chef, and just below that, the Kitchen Assistant and the Kitchen Porter
What are some good personal attributes to have in the industry? (6)
Patience Self Motivation Initiative Honesty Personal Presentation Team Player
What are the four contracts of employment?
Full-Time
Part-Time
Temporary
Casual
What are examples of legislations that protect workers? (5)
Disabled Discrimination Act 1995 Equal Pay Regulations 1970 Health and Safety At Work 1974 National minimum wage Working Times Regulations 1998 Part-time workers Regulations 2000
What are examples of personal safety Legislations? remembering their abbreviations will help (5)
Health and safety at work act 1974 (HASAWA)
Reporting of injuries diseases and dangerous occurrences regulations 1995 (RIDDOR)
Control of substances hazardous to health regulations 2002 (COSHH)
Personal protective equipment at work regulations 1992 (PPER)
Manual handling operations regulations 1993 (MHR)
What are reasons that a business may fail?
A saturated market
General business incompetence
Lack of capital
Location
Quality of life
Lack of industry experience
What does SWOT stand for?
Strengths
Weaknesses
Opportunities
Threats
What records should you keep for a business?
Stock Control Personnel Records Health and Safety/Food Hygiene Booking/Reservations Purchasing Financial VAT (value added tax)
What forms of documentation should you always keep in case of due diligence proof
Temperature charts Time sheets Accident report forms Food safety information Equipment fault reports Stock usage reports
`What steps are in ‘Kitchen Workflow’? (IN ORDER)
Delivery Storage Food preparation Cooking Holding Food service area Wash up Waste disposal
