Guiding Principles

Question 1

o Everything should link back, directly or indirectly, to value o Know who the customer is and what they value o Understand customer and user experience

Answer 1

Focus on value

Question 2

o Assess current state to determine what is already available to be leveraged o Apply risk management skills in the decision-making process

Answer 2

Start where you are

Question 3

o Resist the temptation to do everything at once o Utilize iteration and feedback together o Comprehend the whole but do something; avoid over-analyzing

Answer 3

Progress iteratively with feedback

Question 4

o involve the right people in the correct roles to ensure better buy-in, more relevance, and increased likelihood of long-term success o Understand the flow of work in progress to identify bottlenecks, excess capacity and waste o Decisions require visible data

Answer 4

Collaborate and promote visibility

Question 5

o Work in an integrated way to handle activities as a whole, rather than as separate parts o Work towards end-to-end visibility of how demand is captured and translated into outcomes

Answer 5

Think and work holistically

Question 6

o Always use the minimum number of steps to accomplish an objective o Consider the contribution to value o Do fewer things, but better o Easier to understand, easier to adopt

Answer 6

Keep it simple and practical

Question 7

o Maximize the value of the work carried out by human and technical resources o Standardize/streamline manual tasks o Assess current state, define future state, simplify before automating

Answer 7

Optimize and automate