group6_trimmed_flashcards

Question 1

Group

Answer 1

Two or more interacting individuals who come together to achieve particular goals.

Question 2

Formal Group

Answer 2

A designated work group defined by an organization’s structure.

Question 3

Informal Group

Answer 3

A group that is neither formally structured nor organizationally determined.

Question 4

Stages of Group Development

Answer 4

Forming, Storming, Norming, Performing, Adjourning.

Question 5

Forming

Answer 5

Joining the group and defining purpose, structure, and leadership.

Question 6

Storming

Answer 6

Experiencing intragroup conflict over leadership and roles.

Question 7

Norming

Answer 7

Developing close relationships and group cohesiveness.

Question 8

Performing

Answer 8

Group is fully functional and works on the task at hand.

Question 9

Adjourning

Answer 9

Disbanding of the group after achieving goals.

Question 10

Group Norms

Answer 10

Acceptable standards of behavior shared by group members.

Question 11

Group Cohesiveness

Answer 11

Degree to which group members are attracted to each other and share goals.

Question 12

Social Loafing

Answer 12

Tendency for individuals to expend less effort when working collectively than alone.

Question 13

Groupthink

Answer 13

When the desire for harmony overrides realistic decision making.

Question 14

Conflict

Answer 14

Perceived incompatible differences resulting in interference or opposition.

Question 15

Functional Conflict

Answer 15

Conflict that supports group goals and improves performance.

Question 16

Dysfunctional Conflict

Answer 16

Conflict that hinders group performance.

Question 17

Task Conflict

Answer 17

Conflict over content and goals of the work.

Question 18

Relationship Conflict

Answer 18

Conflict based on interpersonal relationships.

Question 19

Process Conflict

Answer 19

Conflict over how the work gets done.

Question 20

Work Teams

Answer 20

Groups whose members work intensely on a specific, common goal.

Question 21

Problem-Solving Teams

Answer 21

Teams focused on improving work activities or solving problems.

Question 22

Self-Managed Work Teams

Answer 22

Teams that operate without a manager and are responsible for a complete work process.

Question 23

Cross-Functional Teams

Answer 23

Teams composed of individuals from different functional specialties.

Question 24

Virtual Teams

Answer 24

Teams that use technology to link physically dispersed members.

Question 25

Team Effectiveness Factors

Answer 25

Clear goals, relevant skills, mutual trust, unified commitment, good communication, negotiating skills, appropriate leadership, internal and external support.

Question 26

Controlling

Answer 26

Monitoring activities to ensure they are being accomplished as planned.

Question 27

Control Process

Answer 27

Measuring actual performance, comparing actual performance against a standard, taking managerial action.

Question 28

Range of Variation

Answer 28

Acceptable deviation from a standard.

Question 29

Immediate Corrective Action

Answer 29

Correcting problems at once.

Question 30

Basic Corrective Action

Answer 30

Determining how and why performance deviated before correcting.

Question 31

Feedforward Control

Answer 31

Control that anticipates problems before they occur.

Question 32

Concurrent Control

Answer 32

Control that takes place while a work activity is in progress.

Question 33

Feedback Control

Answer 33

Control that takes place after a work activity is done.

Question 34

Financial Controls

Answer 34

Controls such as budgets, financial statements, and audits.

Question 35

Balanced Scorecard

Answer 35

Performance measurement tool that looks at financial and non-financial measures.

Question 36

Benchmarking

Answer 36

Finding the best practices from competitors or noncompetitors and learning from them.

Question 37

Productivity

Answer 37

The overall output of goods and/or services divided by the inputs needed to generate that output.

Question 38

Organizational Effectiveness

Answer 38

How appropriate organizational goals are and how well those goals are being met.

Question 39

Management Information System (MIS)

Answer 39

A system used to provide managers with needed information on a regular basis.

Question 40

Dashboard

Answer 40

Real-time user interface providing managers with quick access to performance metrics.

Question 41

Benchmark

Answer 41

A standard of excellence against which to measure and compare.