Group G: Counselling Skills Seminar

Question 1

name teshniques of the attending skill in a consultation

Answer 1

sit in an open posture
maintain good eye contact
lean towards the patient when necessary

Question 2

health professionals should use close-ended questions .t or f ( support the answer )

Answer 2

false, they should use both open and closed ( mixture )

Question 3

mention 3 patient outcomes associated with good health care provider communication skills

Answer 3

• Increased likelihood of patient’s adherence to medication.
• Decreases chances of readmission of the patient.
• Patients can be diagnosed early.

Question 4

list core conditions of the person-centered approach

Answer 4

Empathy
* Unconditional Positive Regard
* Genuineness

Question 5

what is meant y positive regard

Answer 5

Positive regard refers to non-judgmental warmth and valuing the client, offering
unconditional respect without being superficial.

Question 6

list common communication barriers faced by doctors

Answer 6

• Limited Consultation Time: Doctors often have a limited amount of time for each patient,
  leading to rushed consultations that can hinder thorough communication.
• Complex Terminology (Medical jargon): Doctors may use medical jargon or complex language
  that patients might not understand, leading to confusion and miscommunication.
• Assumptions of Knowledge: There can be an assumption that the patient has a certain level
  of understanding, which may not be the case.
• Professional Distance: While maintaining professional boundaries is important, excessive
  emotional detachment can make doctors seem unapproachable or indifferent.
• Stress and Burnout: High levels of stress and burnout can reduce a doctor’s capacity for
  effective communication, making them less patient and more prone to errors.
• Cultural Sensitivity: A lack of understanding or sensitivity to the patient’s cultural background
  can lead to misunderstandings or offense.
• Language Differences: If the doctor and patient do not speak the same language fluently,
  communication can be significantly impaired.

Question 7

why is managing pt expectations crucial during a medical consultation ?

Answer 7

• Ensure clear communication
• Enhances patient satisfaction
• Fosters realistic views of treatment outcomes, reducing frustration or disappointment

Question 8

List ways to measure patient’s expectations of medical consultation. (3 Marks)

Answer 8

• Provide clear communication
• Be an active listener
• Provide personalized care
• Use visual aids and written materials
• Provide support and resources
• Evaluate and adjust

Question 9

9. Discuss strategies that can be used to improve patient adherence to treatment plans. (3
   marks)

Answer 9

• Simplifying treatment regimens to make them easier for patients to follow.
• Setting realistic goals and expectations to motivate and engage patients.
• Providing clear instructions and education to ensure patients understand their
  treatment.
• Monitoring progress and adjusting plans as needed to keep the treatment effective
  and manageable.
• Addressing concerns and side effects promptly to maintain patient trust and
  commitment.

Question 10

10. Explain the importance of collaboration of care in the patient-centred approach. (2
    Marks)

Answer 10

• It ensures that all healthcare providers work together seamlessly.
• Reduces the risk of medical errors.
• Improves the overall patient experience.
• Ensures the patient receives comprehensive care