Group and Health Core Flashcards
Types of group life insurance benefit
Hint: being sad and depressed sometimes pushes your very close loves
- BASIC group term life (most common) - provides employees a common level of basic insurance protection
- group SUPPLEMENTAL (or optional) life - provides additional insurance beyond basic group term life. Typically employee-pay-all with unisex rates in 5 year age brackets.
- Group ACCIDENTAL DEATH AND DISMEMBERMENT - typically offered as a companion to group term life and with the same face amount. 100% of the face amount is paid upon death or loss of more than one member (hand, foot, sight). 50% is paid upon loss of one member.
- DEPENDENT group life - multiple coverage options are usually provided, offering coverage of up to $100,000 on the spouse and $10,000 on each child.
- SURVIVOR income benefits - provides a monthly payment in lieu of a lump sum death benefit. Benefit is typically a percentage of monthly earnings, such as 25% for a spouse and 15% for a child.
- group PERMANENT LIFE - plan types are single-premium group paid-up life, group ordinary life, and group term and paid-up.
- group UNIVERSAL life - consists of a term life component and a side fund that accumulates with interest to provide tax-favored savings and long-term insurance protection
- group VARIABLE UNIVERSAL life - same as GUL except several investment options including equities are available
- group CREDIT life insurance - death benefit equals the unpaid consumer debt of the insured
- LIVING benefits
Typical basic group life plan designs
Hint: finish my salty peanuts
- flat dollar plans - such as $10,000 for all employees
- multiple of earnings plans (most common design) - such as 1 or 2 times earnings
- salary bracket plans - salary ranges are established and benefits vary by range
- position plans - benefits vary based on the employee’s position in the company
Group term life disability provisions
Hint: wet
- waiver of premium - coverage continues without premium payment when an employee becomes totally disabled
- total and permanent disability - a monthly benefit is paid when an insured becomes totally and permanently disabled. on death, the original death benefit is reduced by any disability payments made.
- extended death benefit - pays the death benefit if the insured’s coverage terminates upon total disability prior to age 60 and the insured remains disabled and dies within one year
Benefit provisions for group disability income
Hint: a looped
- benefit AMOUNTS - benefits paid monthly for LTD and weekly for STD. replaces a percentage of pre-disability earnings. a maximum benefit amount may further limit payments.
- LIMITATIONS and exclusions - benefits for mental and nervous conditions are usually limited to the first 2 years of disability. disabilities resulting from an act of war intentionally self-inflicted injury are usually excluded
- benefit OFFSETS - benefits are reduced by income from other sources, such as SS, retirement benefits, workers’ compensation, and part-time work
- OPTIONAL benefits
- benefit PERIOD - commonly 2 years, 5 years, or to age 65 for LTD. For STD, typically 13 or 26 weeks to coordinate with the LTD elimination period.
- ELIMINATION period - the period of time the employee must be disabled before collecting disability benefits. Commonly 3 months or 6 months for LTD. For STD, commonly 8 days and may be shorter for accidents than for sicknesses.
- DEFINITION of disability
Typical definitions of disability for group disability income
- LTD - as a result of sickness or accidental injury, the employee is unable to perform some or all of the material and substantial duties of an occupation, and has a loss of a percentage of pre-disability earnings
a. during the first 24 months after the elimination period, the occupational duties are based on the employee’s own occupation, and the loss of income percentage is 20%
b. after the first 24 months, the occupational duties are based on any gainful occupation for which the employee is reasonably suited by education, training, and experience, and the loss of income percentage is 40% - STD - the employee is unable to perform all the duties of his or her own occupation. coverage is typically for only non-occupational accidents or sicknesses to avoid overlap with workers’ compensation
Methods for reducing benefits for income earned during a disability
Hint: POW
- proportionate loss formula - calculates the percentage of lost earnings due to disability and applies it to the benefit otherwise payable
- 50% offset - reduces the benefit by $1 for every $2 of work earnings
- work incentive benefit - ignores all earnings during an initial period, except benefits are capped so that work earnings plus benefits do not exceed pre-disability earnings. after the initial period, either the proportionate loss formula or 50% offset is used
Optional benefits that may be added to group disability contracts
Hint: cc specs, 24FS
For LTD:
- COLA - cost of living adjustments to provide inflation protection for benefits
- CONVERSION option - insured who lose coverage can covert to either group or individual disability coverage
- SURVIVOR benefit - a lump sum benefit payable to the insured’s survivors upon the death of the insured
- PENSION benefit - an additional benefit payment to replace lost contributions to retirement plans
- EXPENSE REIMBURSEMENT for day care expenses
- CATASTROPHIC benefits - additional amounts for more serious disabilities, such as those resulting in total paralysis
- SPOUSAL benefits - disability protection for spouses of insured employees
For STD:
- 24 hr coverage
- FIRST DAY hospital coverage - elimination period is waived if the insured is confused in the hospital due to a disability
- SURVIVOR benefit (same as LTD)
Key dimensions of medical benefit plans
Hint: pic
- definition of COVERED SERVICES and conditions under which those services will be covered
- degree to which the INDIVIDUAL PARTICIPATES in the cost of the service
- degree to which the PROVIDER PARTICIPATES in the risk related to the cost of the service
services covered by medical policies
hint: DDD WAX fast paced nuking hammer P
- DME
- DISEASE management benefits
- DIAGNOSTIC services
- wellness benefits
- ambulance
- x-ray and lab services
- facility services - includes acute care hospitals, emergency rooms, OP facilities, psychiatric facilities, alcohol and drug treamtent programs, SNF, and HHC
- professional services - includes surgeries, office visits, home visits, hospital visits, emergency room visits, and preventive care
- private NURSING duty
- nurse help lines
- prescription drugs
Purposes for having the insured share in the cost of the medical plan
Hint: UCR
- Control utilization - studies have shown drastic reductions in utilization when a plan is subject to deductibles, copays, or coinsurance
- control costs - requiring cost sharing lowers the premium and can potentially lead to more affordable coverage
- control risk to the insurer - requiring cost sharing results in a benefit program that more truly represents an insurable risk
Types of provider reimbursement
Hint: BIG DDD SAC
- BONUS pools - pays the provider a bonus if utilization is below target or quality-of-care criteria are met. funded through withholds
- INTEGRATED delivery system - the insurer employees the providers of care
- case rate or GLOBAL payments - a single reimbursement is negotiated to cover all services associated with a given condition. Commonly used for maternity and transplant services
- DISCOUNTS from billed charges
- per DIEM reimbursements - a negotiated amount per day of hospital stay. varies by level of care
- hospital DIAGNOSIS RELATED GROUPS (DRGs) - a set payment based on the patient’s diagnosis, regardless of the length of stay or level of services
- fee SCHEDULES and maximums
- AMBULATORY payment classifications - similar to DRGs used for OP charges
- CAPITATION - the provider performs a defined range of services in return for a monthly payment per enrollee. variations include global and specialty capitation
Provisions included in medical plans
Hint: ccc mops
- COBRA continuation - employers with at least 20 employees must offer continued coverage for 18 to 36 months beyond a person’s normal termination date
- CONVERSIONS - offered to individuals no longer eligible under the group medical plan
- COORDINATION OF BENEFITS - to determine the payment when a service is covered under multiple benefit plans
- MANDATED benefits
- OVERALL exclusions
- PRE-EXISTING CONDITIONS exclusion - limits coverage for services related to preexisting conditions
- SUBROGATION- assigns the carrier the right to recovery from any injuring party
Common exclusions for medical plans
hint: POWER to change my world
- services for which PAYMENT is not otherwise required
- OTHER specified services, such as mental, hearing, and vision services
- services required due to an act of WAR
- services deemed to be EXPERIMENTAL
- services provided by a provider RELATED to the patient
- TRANSPLANTS
- services related to COSMETIC surgery
- services deemed not to be MEDICALLY NECESSARY
- services provided as a result of a WORK-RELATED injury
Criteria for provincial Medicare plans to qualify for federal contributions under the Canada Health Act
Hint: AA cup
- ACCESSIBILITY - reasonable access by residents to hospital and physician services must not be impeded by charges made to those residents
- public ADMINISTRATION- the plan must be administered on a non-profit basis by a public authority
- COMPREHENSIVENESS - all medical-required hospital and physician services must be covered under the plan
- UNIVERSALITY - all legal residents of a province must be entitled to the plan’s services on uniform terms and conditions
- PORTABILITY - the plan may not impose a waiting period in excess of 3 months for new residents, and coverage must be maintained when a resident moves or travels within Canada or is temporarily out of the country
Benefits covered by most Canadian provincial Medicare plans
hint: hoop DDD P
- HOSPITAL services - room and board in a public ward, as well as physicians’ services, diagnostics, anesthesia, nursing, drugs, supplies, and therapy
- OTHER professionals, such as optometrists, chiropractors, osteopaths, and podiatrists
- OUT OF PROVINCE coverage - includes expenses incurred in other provinces and outside Canada
- PHYSICIAN services - includes services of a general practitioner, specialist, psychiatrist, and others
- prescription DRUGS for social assistance recipients and residents over age 65 in most provinces
- other DIAGNOSTIC SERVICES, such as laboratory tests and x-rays performed outside a hospital
- DENTAL care - medically-required oral and dental surgery performed in a hospital
- PROSTHESIS and therapeutic equipment
Concerns about the Canadian Medicare system, from recent reports
hint: lets reds
- waiting for months to see a specialist is common
- shortages of equipment, specialists, and technicians cause waiting for diagnostic procedures
- waiting for elective and non-emergency surgery is common, due to a lack of operating room time and a shortage of hospital beds
- emergency rooms are overcrowded, due in part to the unavailability of after-hours clinics
- people who need LTC tend to wait in hospitals because of a shortage of beds in LTC facilities
- Technology-intensive services are not available everywhere
- the demand for services exceeds the supply, resulting in rationing
- some essential services (such as prescription drugs for chronic illnesses) are not c5. out of Canaovered by Medicare
Categories of expenses commonly covered by private (supplemental) medical plans in Canada
Hint: happy pretty parents make offspring
- hospital charges - plans usually pay charges for room and board, up to the amount needed to upgrade to a semi-private or private room
- prescription drugs - these represent approximately two-thirds of the cost of private medical plans. various plans deigns exist, but they generally cover all drugs prescribed by a physician
- health practitioners - eligible expenses are usually subject to inside limits
- miscellaneous expenses - these are usually eligible only if prescribed by a physician and include almost any insurable expense not otherwise covered, such as ambulance, x-rays, and prosthesis
- out of Canada coverage - the most common coverage is for emergency care for short trips outside Canada
Group dental insurance is provided through:
Hint: acute
- associations
- chambers of commerce
- unions
- traditional employers
- multiple employer trusts
organizations that sell dental insurance
hint: HD bits
- Dental HMOs
- Dental referral plans
- Blue Cross and Blue Shield plans
- insurance companies
- Third party administrators
- dental service corporations
Basic components of dental plan designs
Hint: o clap
- substantial OOP costs ensure that participants use care appropriately
- benefits are divided into different classes, with reimbursement varying by CLASS
- plans only reimburse for the LEAST EXPENSIVE form of adequate treatment
- cost containment provisions exist to limit the ANTI-SELECTION that results from the elective nature of benefits
- plans are designed to emphasize PREVENTIVE care
classes of dental benefits
hint: please bring me oreos
- Type 1 (preventive and diagnostic)- oral exams,x-rays, cleanings, fluoride, sealants
- Type II (basic) - fillings, anesthesia, endodontics, periodontics, and extractions
- Type III (major) - inlays, onlays, crowns, bridges and dentures
- Type IV (orthodontics) is sometimes added to dental plans
Dental plan cost containment provisions
Hint: Peel MD
- PRE-EXISTING conditions limitations - prevent the plan from paying for charges incurred prior the insurance effective date
- benefits after insurance ENDS- coverage for work started before termination only continues for 31 days
- EXCLUSIONS include cosmetic services, experimental treatments, and services for on the job injuries
- reimbursement LIMITATIONS- may reimburse 100% for Type I, 80% for Type II, and 50% for Type III
- Calendar year annual MAXIMUM- typically $1000, but ranges from $500 to $2500
- calendar year DEDUCTIBLE- typically $50 or less and may be waived for Type I
underwriting and rating parameters for dental
Hint: peg, cod, wit
- PARTICIPATION- usually 75% required to reduce antiselecton
- ELIGBILE individuals - usually active employees and dependents (COBRA applies)
- GROUP SIZE - minimum group size of 5 is usually enforced to avoid antiselection
- employer CONTRIBUTIONS - usually the employer contributions at least 50% to ensure minimum participation
- OTHER coverages - if dental is packaged with other insurance options, it helps to prevent antiselection
- DEMOGRAPHICS- rates can vary based on gender, age, location, industry, or family structure
- WAITING and deferral PERIODS - may have waiting period for new hires
- INCENTIVE coinsurance - start with low coinsurance for types II and III and raise the level each year as the individual utilizes preventives services
- TRANSFERRED business - if the plan is a replacement, then pay for claims incurred in the prior year
Dental reimbursement models and delivery systems
hint: i phd
- indemnity - traditional FFS reimbursement
a. scheduled indemnity plans
b. UCR - PPO - generally reimbursed with discounted FFS
a. managed indemnity plans
b. discounted FFS PPO plans
c. Fee schedule PPO plans
d. exclusive provider organization (EPO) plans
e. POS plans - dental HMO - generally pre-paid or capitated
a. independent provider association plans
b. staff model DHMO plans - discount card plans - members receive discounts from preferred providers
Comparison of dental reimbursement models
Premium: high for ind, medium for PPO, low for DHMO
Patient access: highest for ind, fair for PPO, limited for DHMO
benefit richness: least for ind, fair for PPO, highest for DHMO
reimbursement: UCR/ schedule for ind, schedule for PPO, capitation for DHMO
cost management: least for ind, fair for PPO, most for DHMO
utilization: high for ind, high for PPO, low for DHMO
quality assurance: least for ind, fair for PPO, highest for DHMO
fraud potential: high for ind, moderate for PPO, low for DHMO
provider contracting: no for ind, yes for PPO, yes for DHMO
claim administration procedures used by dental plans
hint: Please leave clean dishes untouched
1. predeterminiation - the plan wants members to submit expensive treatment plans for review before service
2. least expensive alternative treatment - may limit reimbursement to this amount
3. coordination of benefits - done to avoid paying benefits in excess of charges
4. dental review - difficult claims should be reviewed by a dental consultant
5. maximum allowable charge (aka UCR) - expenses are limited based on:
a. dentist’s usual fee for hte procedure
b. the fee level set by the plan administrator based on charges submitted in the same geographical area
c. the reasonable fee charged for a service when unusual circumstances or complications exist
reasons for increase in prescription drug costs
hint: bad bad ppp
- biologic - these are very expensive and are not easily replicated, so generics will not be produced for most of them
- faster approval process - the FDA has streamlined its approval process, increasing the number of high-cost drugs coming to the market
- direct to consumer advertising - marketing of high-cost drugs has been effective, resulting in many patients requesting the new drugs
- brand name advertising - after generics become available, marketing of brand drugs continues, which helps maintain their sales
- aging population - leads to more demand for drug therapies
- increase in awareness of and testing for disease - often results in drug therapies to avoid acute illnesses
- personalized medicine - genetic testing sometimes leads to unnecessary medication use
- prescription drug pipeline - manufacturers are anxious to recover their investments in research and development of new drugs
- patents - these protect a drug’s original manufacturer from competition for a period of time
types of prescription drug benefit coverage
hint: dungeon master
1. prescription drug cards - generally do not integrate with medical benefits, so only drug claims count toward the deductible. usually administered separately from medical benefits, often using a PBM or third-party administrator
2. drug coverage through a major medical plan - drugs are integrated with medical benefits, so both count toward satisfying the deductible. other benefit features are also integrated
Types of formulary designs
hint: cot
- closed - only formulary drugs are covered. But plans must have a process to cover non-formulary drugs for individual patients based on medical necessity
- open - all eligible drugs are covered, but cost sharing may vary
- tiered - separate formulary tiers are established, with copays or coinsurance varying by tier
Process for adding drugs to the formulary
hint: I escaped a catastrophic issue
- the Pharmacy and Therapeutics Committee monitors for new products and gathers INFORMATION on them
- Then they determine whether the drug is clinically EFFECTIVE , safe, and cost effective. The drug is not added if it fails any of these criteria.
- If the criteria are met and there are no therapeutically interchangeable products, the drug is ADDED to the formulary.
- If the criteria are met but there are interchangeable drugs, the health plan does a COST ANALYSIS to determine which drug to add.
- After decisions are made, the health plan must IMPLEMENT changes and educate its associates, providers, pharmacists, and customers.
Factors that determine leverage when negotiating rebates from drug manufacturers
Hint: not many changes
- Number of lives represented - successful contracting requires at least 500K lives over which the plan can exert formulary control
- Control of market share - ability to move market share to preferred products
- Consistency of behavior - the predictability of the plan’s response to a manufacturer’s actions
Sales and marketing process for group long-term care insurance
hint: F papr. Secrets can breed resentment.
- First sale (to plan sponsor) - must educate about the value of group LTCI, which includes:
a. Keeping the current and competitive benefit portfolio, with no cost to the sponsor if it is offered as a voluntary coverage
b. Helping attract and retain quality employees
c. Reducing productivity losses through missed or distracted work time
d. Responding to the needs and expectations of employees - Second sale (enrollment of employees) - the enrollment campaign will discuss the benefits of LTCI, which includes:
a. Protecting retirement savings from potentially catastrophic LTC expenses
b. Preserving one’s freedom of choice and independence if LTC services are needed
c .Avoiding becoming a burden to one’s family financially and for caregiving
Marketing tools and media used in the group LTCI enrollment campaign
hint: bam, new, veg
- lead generator BROCHURES
- informational ARTICLES in company publications
- MAILINGS to employees’ homes
- a toll-free NUMBER to request additional information
- E-MAIL reminders
- a WEBSITE to educate about the plan and, if desired, to allow rate quotes and enrollment
- VIDEOS
- a printed or CD enrollment kit that includes plan details and an application
- GROUP enrollment meetings
types of LTCI plans
hint: Sally rarely makes someone in my department calculate math
1. service reimbursement model - pays the cost of LTC services, subject to fixed limits that vary by type of service
2. service indemnity model - a fixed benefit is paid for any day or week that formal LTC services are received, regardless of the actual charges incurred
3. disability or cash model - a fied benefit is paid for each day an insured is eligible for benefits, whether or not services are actually received
Plan provisions on LTCI policies
hint: tie, sir, cab, men
- Benefit TRIGGERS - the insured must satisfy the benefit trigger to become eligible for benefits. For tax-qualified policies, the trigger must be:
- the inability to perform at least two ADLs or
- a cognitive impairment that requires substantial supervision to protect the health and safety of the insured - INFLATION protection - increases the benefit limits as LTC costs increase over time
- ELIMINATION or waiting period - a time period during which the insured must remain disabled and benefit eligible before benefits are paid
- SPOUSAL RIDERS and discounts
- INTERNATIONAL COVERAGE - some plans provide limited benefits for care received abroad
- RESTORATION OF BENEFITS - many plans restore the lifetime maximum benefit if an insured recovers before exhausting the plan’s benefits
- CASH BENEFITS
- ALTERNATE plan of care - allows the insurer to pay benefits for services not explicitly covered by the contract
- BENEFIT LIMITS - enrollees select a daily benefit maximum for institutional care. Other benefits are tied to this daily benefit.
- Share lifetime MAXIMUM BENEFIT POOL - some plans allow an insured who uses all of his or her benefits to tap into any remaining benefits of a spouse’s policy
- policy EXCLUSIONS - examples include pre-ex conditions, alcoholism, drug addiction, and treatment covered by other policies or Medicare
- NONFORFEITURE benefits - sold as an optional benefit. Provides a reduced, paid-up benefit to insureds who lapse coverage
Benefit triggers for LTCI policies
hint: a creative whale can drive jeeps
1. the inability to perform at least 2 activities of daily living
- a cognitive impairment that requires substantial supervision to protect the health and safety of the insured
a. wandering and getting lost
b. combativeness
c. inability to dress appropriately for the weather
d. poor judgement in emergency situations
Definitions of the ADLs allowed by HIPAA
hint: can’t touch DEBT
- bathing
- continence - the ability to maintain control of bowel and bladder function or ability to perform associated personal hygiene
- dressing
- eating
- toileting - getting to and from toilet, getting on and off toilet
- transferring
Types of nonforfeiture benefits on LTCI policies
hint: bonnie pretended to care
- shortened BENEFIT PERIOD - the minimum standard for tax-qualified plans. pays the benefit amount and frequency in effect at the time of lapse. but lifetime maximum is reduced to the sum of premiums paid minus benefits paid
- reduced PAID-UP - daily and lifetime maximums are reduced and coverage is extended for the life of the insured
- extended TERM- benefit maximums do not change but only disabilities that commence within a limited time period are covered
- contingent NONFORFEITURE benefit - often provided to those who lapse due to a substantial premium increase and had not purchased a nonforfeiture benefit. Uses the shortened benefit period approach
Types of health insurers and MCOs
hint: in some marraiges, people evolve. Parents have to cherish children.
- indemnity - indemnifies the beneficiary from the financial cost of health care. there are few controls for managing cost.
- service plans - similar to indemnity, but adds contracting with providers as a way to manage costs
- managed indemnity - overlays some manage care features onto indemnity plans
- PPOs - contract with a network of participating providers who agree to accept the PPO’s payment structure and levels. Members who see PPO providers have higher levels of coverage.
- Exclusive provider organizations - similar to PPOs, but care received by nonparticipating providers is not covered
- POS plans - combine an HMO with indemnity-type coverage for care received outside HMO. Members decide at the point of service whether to use the HMO or go out of network
- HMOs - provides basic and supplemental health services in the manner prescribed by the HMO Act
- CDHPs - combined a high deductible health plan with some form of individual pretax savings account
- Third-party administrators - administer benefits for self-funded employer groups, but do not assume risk
- consumer operated and oriented plans - member-run health insurers created to offer coverage to small groups and individuals through the ACA exchanges
Common types of manged care overlays
hint: girls like sweet reds with dinner
- GENERAL utilization management - offering a menu of UM activities that can be selected by the employers or insurers
- LARGE CASE management - includes identifying catastrophic cases, notifying reinsurers, monitoring the treatment, and negotiating payments for high-cost cases
- SPECIALTY UM - focuses on utilization review for specialty services, such as behavioral health care
- RENTAL networks - networks of contracted providers within individual markets
- WORKERS’ compensation UM - addresses standard UM and some unique aspects involved with workers’ compensation benefits
- DISEASE MANAGEMENT - focuses on common chronic diseases, such as diabetes
Features that differentiate HMOs from health insurers
hint: lab, DW, crap
- licensed under different LAWS than health insurers
- must provide adequate ACCESS to providers within their service areas
- must require “no BALANCE BILLING” clauses in all provider contracts that are stronger than those found in non-HMOs
- Must allow DIRECT ACCESS to primary care physicians and OB/GYN physicians
- Must have WRITTEN POLICIES and procedures for physician credentialing, utilization management, and quality management
- must maintain defined minimum levels of CAPITAL RESERVES
- usually share some financial RISK with physicians
- most are accredited by an ACCREDITING organization
- most require members to see a PCP for routine services and to access specialty care
Types of HMOs
hint: others can’t touch my octopus
- open-panel - the HMO contracts with private physicians who agree to its terms and conditions and wh o meet its credentialing criteria
a. independent practice association (IPA) models - the HMO contracts with an IPA. Physicians are not employees of the HMO or the IPA, and htey continue to see their non-HMO patients
b. Direct contract model - the HMO contracts directly with independent physicians or medical groups - closed-panel - most of the care is provided through either a single medical group associated with the HMO or through physicians employed by the HMO. Closed to private physicians.
a. group model - the HMO contracts with a multi-speciality medical group practice to provide all physician services to the HMO’s members. The physicians are employed by the group practice
b. staff model - physicians are employed by the HMO and are paid by salary plus bonus or incentives - true network model - the HMO contracts with more than one large medical group or physician organization
- mixed model HMOs - most commonly occurs when a closed-panel HMO adds open panel components
- Open-access HMOs - the member selects a PCP and gets the most benefits by using the HMO system. Can bypass the PCP to get in-network specialty care directly, but with less coverage. only services provided IN are covered.
Advantages and disadvantages of open-panel HMOs
hint: a monster pranced down Everest. Don’t mix potions.
Advantages:
- More easily marketed and sold because of large panel of private physicians
- Easier for members to find a participating physician that is conveniently located
- In IPA models, routine medical management functions may be delegated to the IPA.
- Easier and less costly to set up and maintain
Disadvantages
- Because the HMO is not providing medical care itself, it has little ability to manage care
- Premiums are often higher than those of closed panels
Advantages and disadvantages of closed-panel HMOs
hint: a monster attacks candy canes. don’t make leave change colors.
- not as easily marketed to new members who would have to change doctors
- locations of medical offices may not be convenient for all members
- only feasible in medium to large cities
- more complex and costly to set up and maintain
Types of integrated health care delivery systems (IDSs)
hint: poached peaches in milk chocolate, grilled pork with walnuts, pho, mso, f, pso, h
- IPAs
- Physician practice management companies - these companies purchased physician practices. Most failed because once physicians sold their practices there was no longer sufficient incentive for them to be productive.
- group practice without walls - formed as a vehicle for physicians to organize without being dependent on a hospital for services or support
- physician-hospital organizations - an entity through which a hospital and its physicians negotiate with payers
- management services organizations - provides a vehicle for negotiating with payers and also provides services to support physicians’ practices
- foundation model - a hospital creates a not-for-profit foundation which purchases physicians’ practices. Usually done when there is a legal barrier to a hospital employing physicians directly.
- provider-sponsored organizations - groups of providers who contract directly with Medicare on an at-risk basis for all medical services. They failed because they did not properly spread risk, they attracted too many bad risks, and they did not typically conduct utilization management and disease management.
- Hospitals with employed physicians - the hospital employs PCPs and specialists. This substantially increases the hospital’s negotiating leverage.
Structural requirements of accountable care organizations (ACOs).
hint: elf BMI
- Those ELIGIBLE to form an ACO include
a. group practices
b. networks of individual practices
c. hospitals
d. rural health clinics
e. federally-qualified health centers - must be a LEGAL ENTITY that is authorized to conduct business in each state in which it operates
- must be FORMED for the purposes of
a. receiving and distributing shared savings
b. repaying shared losses or other monies owed to CMS
c. establishes, reporting, and ensuring provider compliance with health care quality criteria - at least 75% of the ACO’s BOARD seats must be held by ACO participants
- MANAGEMENT STRUCTURE must be similar to what is found in a nonprofit health plan
- participants must have a sufficient INVESTMENT such that ACO losses would be a significant motivator
Key characteristics of patient-centered medical homes
hint: QT CAVE P
- QUALITY and safety are key parts, enhanced by evidence-based medicine
- patients receive care from a TEAM of individuals led by the personal physician
- the patient’s care is coordinated or integrated across all elements of the health care CONTINUUM
- personal physicians take responsibility for providing or ARRANGING all of the care for the patient
- payment should appropriately recognize the added VALUE provided to patients
- patients have ENHANCED ACCESS to care through open scheduling and expanded hours
- patients have an ongoing relationship with a PERSONAL PHYSICIAN
Types of individual health insurance
hint: my little girl said all dogs bark like dogs
- MAJOR medical
- LIMITED benefit medical - don’t cover enough services to meet the definition of major medical
- GROUP conversions - policies offered to individuals leaving group coverage. state laws typically required this coverage to be offered.
- Medicare SUPPLEMENT and Medicare select - supplement Medicare coverage by filling in the gaps in that coverage
- Medicare ADVANTAGE- plans that contract with the US government to provide benefits to Medicare beneficiaries
- DISABILITY income - covers income lost due to an illness or injury
- BUSINESS protection coverage - disability coverage that protects a business against the impact of an employee becoming disabled
- LTC - covers services for individuals who need assistance performing basic ADLs or who are cognitively impaired
- DENTAL - not usually sold in the individual market due to antiselection concerns
Types of limited benefit medical insuranec
hint: hope other doctors change
- hospital indemnity - pays a flat amount per day of IP hospitalization. Often limited to a certain number of days, and may have an elimination period
- other scheduled benefits - limited coverage for one or more indemnity-type benefits
- dread disease - provide coverage only for a specified list of medical conditions
- critical illness - provide a lump sum benefit in the case of a heart attack, stroke, heart surgery, cancer, or diagnosis of specified conditions
Methods used by disability income policies to adjust for the cost of living
hint: goats act dumb
- guaranteed insurability - automatically offering increased coverage to active insureds, at specified intervals
- automatic increases - adjust insured amounts over time, without action by the insured
- increase benefit payments over time for those on disability
Major types of business protection coverage
hint: kids don’t bite
- keyperson coverage - sold to businesses to protect them from the risk of key individuals becoming disabled. Benefits last one or two years, to provide time for the key employee to be replaced.
- disability buyout coverage - provides the funds needed (generally lump sum) for totally disabled partner or owner of a business to be bought out by the remaining partners or owners
- business overhead expense - pays for business overhead expenses in the even to f the owner’s disability. coverage periods are typically fairly short, to provide for short-term needs only
Benefits that may be covered by LTC policies
hint: not all hairy horses run marathons ‘cause being cute doesn’t count
- nursing home care - care provided in a facility that provides skilled, intermediate, or custodial care, and is either Medicare-approved or state-licensed to provide this care
- assisted living facility care
- home and community-based care - LTC services provided in the person’s home or in a community-based facility
- hospice care - care provided through a facility or program designed to serve the terminally ill
- respite care - formal, paid care provided to relive an informal care provider
- home modifications and equipment - services that allow an individual to remain at home, rather than have to be institutionalized
- Care management services - services provided to develop a plan of care, identify providers, and coordinate care
- bed reservation benefit - continues to reimburse the insured for institutional care even if he or she needs to temporarily transfer to an acute care facility due to a medical condition
- caregiver training - provides training and education to help informal caregivers obtain state license as a home health care provider
- death benefit - typically pays a percentage of all premiums paid minus any benefits paid
- cash alternative benefit - some plans give the option of receiving claim payments from home and community-based care as a cash benefit, rather than as a reimbursement benefit
Methods of providing inflation protection on LTC policies
hint: asp
- automatic inflation protection - benefit limits increase automatically each year by a preset percentage on a compound basis
- simple inflation protection - like automatic inflation, but using simple interest instead of compound interest
- periodic increase offers - the insured is periodically given the opportunity to purchase additional coverage on a guaranteed issue basis
Components of gross premium
hint: cats and cows probably opened pastries inside
- claim costs
- administrative expenses - includes the costs of designing, developing, underwriting, and administering the product, as well as an allocation of overhead costs. Frequently much higher in the first year than in renewal years.
- Commissions and other sales expenses - includes special bonuses, incentives, and advertising
- premium tax
- other taxes and assessments - includes federal and state income taxes and new assessments due to the ACA
- risk and profit charges - depends on the degree of risk involved, the amount of capital allocated to support the product, and the expected return on the capital
- investment earnings - typically credited based on assets held
Considerations in developing administrative expense assumptions
hint: eagles attract far more active communities
- how expenses are allocated to the product. methods include:
a. activity based allocation - distributes expenses according to some measure of use
b. functional expense allocation - determines how expenses are split by line of business for new and renewal business
c. multiple allocation methods - a combination of the other two methods - how administrative expenses should be allocated to groups - should differentiate between first year and renewal expenses
- What the competition includes as expenses in its pricing - adjustments may be needed to match what others are doing in the marketplace
Types of bases used for allocating expenses
hint: pep ccc
- percent of premium
- percent of claims
- per policy
- per employee
- per claim administered
- per case
Common rating characteristics included in manual rates for group health insurance
hint: P gag shit
- age
- gender
- health status
- rating tiers
- geographic factors
- industry codes
- group size
- length of the premium period
common rating tiers for group health insurance
- one tier: composite
- two tier: employee only, family
- three tier: employee only, employee and one dependent, family
- four tier: employee only, employee with one dependent, employee with children, family
- five tier: employee only, couple, employee with child, employee with children, family
Considerations in developing a manual claim table for life insurance
hint: a painter came down making really cool artistic collages
- two APPROACHES can be used:
a. manual PREMIUM tables - calculate the manual premium rate, then adjust for group size. this adjustment will reflect the margin, profit, and expenses appropriate for the group size, relative to the averages built into the table.
b. manual CLAIM tables - calculate the manual claim rate then add the appropriate margin, profit, and expenses - DATA sources - could use SOA studies, industry mortality tables, population statistics, or own company experiences
- changes in MORTALITY - expected future mortality improvement should be reflected
- REINSURANCE - the net cost of reinsurance should be factored into the claim table or expenses
- CONVERSIONS to individual life policies - these create severe antiselection, which should be reflected in the manual rates
- manual ADJUSTMENTS are made for group -specific traits
- rates for the group are based on age and gender mix, but groups typically end up charging a COMPOSITE rate to all employees
Uses of general population data for pricing life insurance
hint: iguanas race green newts
- estimating annual IMPROVEMENTS in mortality
- determining RATIOS of mortality by age bracket
- comparing male and female mortality (GENDER)
- developing rates for the NON-WORKING population (the very young and very old)
Manual claim table adjustments for group life
hint: my country lacks cultural PRIDE
- MARKETING considerations - e.g. added charges for rate guarantees
- CONTRIBUTION schedules - e.g. a 5% discount if the employer pays the entire premium
- LIFESTYLE factors - e.g. adjustments based on the percentage of employees that smoke
- CASE SIZE factors and volume adjustments - larger groups may have lower mortality or expenses
- PLAN OPTIONS - optional benefits and allowing lots of employee choices will create antiselection
- REGIONAL factors
- INDUSTRY factors - usually based on SIC codes
- DISABILITY factors - an adjustment is needed if a group has a different waiver of premium approach than is assumed in the manual rates
- EFFECTIVE DATE adjustment - an adjustment is needed if the central date of coverage is not July 1
Types of living benefits for life insurers
hint: LTC
- LTC benefits - provides a monthly benefit of 2% of the face amount, beginning when the insured is permanently confined to a nursing home
- Critical illness benefits - typically pays 25% of the face amount upon the occurrence of a listed disease, such as stroke or cancer
- terminal illness benefit - pays 25% to 50% of the face amount when the insured has been diagnosed with a terminal illness with less than 6 or 12 months to live
Steps in developing claim costs for use in a rate manual
hint: cannibals need people
- collect data - data should be collected for a period of at least 12 months to avoid seasonality issues
- normalize the data for important rating variables
- project experience period costs to the rating period - claim costs need to be trended from the experience period to the rating period
Important rating variables when normalizing data for use in the rate manual
hint: a giant brown cat upstaged poor orangutans
- AGE and gender - it may be appropriate to have separate age and gender factors for different major service categories or different plan types such as high deductible plans
- GEOGRAPHIC area - the data should be adjusted to reflect one specific geographic area
- BENEFIT PLAN - adjust the data to reflect a common benefit plan
- group CHARACTERISTICS- the manual rate should represent the average group with respect to group characteristics, such as industry and group size
- UTILIZATION MANAGEMENT programs - adjust for any changes in these programs
- PROVIDER REIMBURSEMENT arrangements - adjust for any changes in provider arrangements
- OTHERrisk adjusters - these may eventually become the primary method of risk adjustment
Methods of adjusting manual rates for specific benefit plans
- claim probability distributions - these are typically used to estimate the impact on claim costs of deductibles, coinsurance, OOP maximums, and annual benefit maximums
- actuarial cost models - these models build estimated total claim costs by developing a net claim cost for each detailed type of service and summing to get the total
Data sources for estimating disability claim costs
hint: only cows get into Ivy college
- a company’s OWN DATA is the best source if the data is reliable and credible
- rate filings of COMPETITORS
- research of GOVERNMENTAL and business publications
- INSURER STUDIES - such as loss ratio studies and actual to expected incidence or termination rates
- INDUSTRY data and tables
- data from CONSULTING firms and reinsurers
Industry data and tables
- 1987 Commissioners Group Disability table - adopted by the NAIC as the statutory minimum reserve basis for LTD
- SOA 2000 basic experience table
- TSA reports - contain exposure and actual to tabular ratios
- 1985 commissioners individual disability table A - basis for active life reserves and claim reserves for individual policies
- SOA individual disability experience committee 1990-1999 study
Types of disability income experience studies
hint: CIA
- calendar year loss ratio study
a. compute the ratio of incurred claims to earned premium for a given calendar year
b. incurred claims are calculated as paid claims plus the increase in claim reserves
c. may not provide a clear picture of historical trends because results are affected by reserve changes - incurral year loss ratio study
a. compute the ratio of incurred claims to earned premium for a given incurral year
b. incurred claims are calculated as the PV of claim payments made to date plus the PV of the current claim reserve
c. shows historical trends because the full cost of a claim is attributed to the year the claim was incurred - study of actual-to-expected incidence or termination rates - ratios of a company’s actual claim incidence or termination rates compared to expected rates from published industry tables or company data
Formula for disability income net monthly premium
net monthly premium - incidence rate x sum (benefit x continuance x interest discount)
the summation runs for the entire length of the benefit period
Group characteristics that impact disability income claim costs
hint: an orange is edible and sweet
1. AGE and gender
- OCCUPATION - may need to adjust for
a. hourly vs. salaried
b. blue vs. grey vs. white collar
c. union vs. non-union
d. commissioned sales personnel - INDUSTRY - for group insurance, it is more appropriate to rate based on industry than on occupation
- average EARNINGS per employee - claim costs decrease as average earnings increases
- AREA - claim costs vary due to legal environment and the general attitude and culture of the area
- SIZE of group - claim costs follow a U shaped curve, with higher costs for the largest and smallest employers
Data sources for developing dental claim costs
hint: be careful with pistols
- covered BENEFITS - plans often have a missing tooth provision and limit the replacement of dentures to once every 5-7 years
- COST SHARING provisions - these provisions are important because receiving proper dental care is very elective from the insured’s point of view. provisions include deductibles, coinsurance and copays, and maximum limits
- WAITING PERIOD - used to discourage individuals from enrolling for one year to treat significant dental problems and then dropping coverage
- PERIOD OF COVERAGE - will need to project past experience into the future. dental trend should not be assumed to be the same as medical trend
Network and care management practices that impact dental claim costs
hint: rats cause mischief
- provider REIMBURSEMENT levels
a. FFS reimbursement may be base don usual, customary, and reasonable levels
b. PPO networks contract for reduced fees from a limited number of dentists. The dentist may not bill above those levels
c. capitation is common with dental HMO plans - CARE MANAGEMENT practices - these will depend on the reimbursement method used. practices include preauthorization and self-management
Insured characteristics that impact dental claim costs
hint: a gator saw people take other crocodiles
- AGE and gender - adults have higher costs than children, females have higher costs than males
- GEOGRAPHIC area - can be a significant factor
- group SIZE- smaller groups have higher costs
- PRIOR COVERAGE and pre-announcement - groups without prior coverage will have high costs in the first year due to utilization by those who had put off having dental work done. if the plan is announced many months prior to becoming effective, this problem becomes even worse.
- employee TURNOVER- high turnover increases costs since some new employees didn’t have prior coverage
- OCCUPATION or income - entertainers, professionals, and groups who are more aware of their benefits have higher costs
- CONTRIBUTION and participation - groups with less than 100% participation will have higher costs due to antiselection. The level of participation is inversely related to the required contribution level
Major effects of the year 2000 changes in the NAIC LTC Model Act
hint: dam bers
1. requires DISCLOSURE of rating practices at the time of application e.g. including a statement that the policy may be subject to future rate increases
2. requires an ACTUARIAL CERTIFICATION at the time of initial rating - must include a statement that the initial rates are sufficient to cover anticipated costs under moderately adverse experience
3. eliminates MINIMUM LOSS RATIO requirements in the initial rate filing
4. places limits on EXPENSE ALLOWANCES in the event of a rare increase - if a rate increase is requested, the lifetime loss ratio must not be less than a weighted average of 58% of the initial premium and 85% of the premium increase
5. Requires REIMBURSEMENT of unnecessary rate increases - this could result if the revised premium schedules are more than double the initial rates
6. for policies in a rate SPIRAL, guarantees policyholders the right to switch to currently-sold insurance without underwriting
7. authorizes the commissioner to BAN companies for 5 years if they persist in filing inadequate initial problems
Major effects of HIPAA on LTC
hint: QTTR (quitter)
- defined qualified plans
- clarified taxation of premium and benefits - established that a qualified LTC insurance contract shall be treated as an accident and health insurance contract for tax purposes
- standardized benefit triggers
- allowed tax reserves to be calculated on a one-year preliminary term basis for tax-qualified plans
Major stakeholders in the group LTC policy design process
hint: even elephants bring insight
- employer group
a. LTC is appealing because it complements other products such as disability and life coverages and relative to medical is a low-cost benefit with stable pricing
b. may not be able to offer guaranteed issue to all active employees, since this could make the premiums more expensive than similar individual policies - employees
a. may not yet be aware of the risk covered by LTC insurance
b. concerned with the significant cost, which may even exceed the cost of individual policies - insurance brokers - have found that group LTC insurance provides the opportunity to open the door to competitive life and disability markets
- insurance company
a. concerned with up-front acquisition costs, the risk of low enrollment, and the need to sell to both the employer and employee
b. costs vary significantly by participation level, making this a key assumption
Assumptions needed for a LTC pricing model
hint: clam, prom, gem, is
- voluntary LAPSES- lapse rates are much lower than for other types of health insurance. premiums are very sensitive to changes in lapse assumptions
- MORTALITY - most companies use the 1994 GAM table
- MORBIDITY
a. marital status
b. gender
c. benefit trigger
d. area
e. case management - selection factors
- expenses - start-up expenses are high relative to other types of business
- interest - the investment rate on assets is a key assumption because of the large amount of reserves
- reserve basis - important considerations include the level of margins and how these margins are achieved
- other assumptions - including the average daily benefit and premium mode
- profit - typically based on lifetime goals for pre-tax profits, post-tax profits, return on investments, or return on equity
reasons for experience rating
hint: gorillas can act
- groups want it - at least those with good experience want the premium to reflect it
- the insurer wants to quote and charge premiums that are as competitive as possible
- the insurer wants to avoid antiselection
theoretical considerations in determining credibility levels
hint: fox says cah-sha-ee!
- coverages with low claim frequency are more volatile and will require a larger exposure base to be credible
- coverages with widely varying claim sizes will tend to be more volatile
- the statistical confidence interval chosen by the insurer
- historically, statistical fluctuation was considered to vary inversely with the square root of the number of claims or lives. so it will take 4 times the exposure to vary the credibility
- for coverages with stochastically independent claims, longer experience periods can be used to increase exposure and therefore credibility
Practical considerations in determining credibility levels
- competitive pressures to keep rates low
- corporate strategy
- administrative capacity
- trade-off between quality and quantity of business
Pooling methods
hint: Charlie likes charred mutton chops
- catastrophic claim pooling - forgive large claims
- loss ratio or rate increase limits - put a cap on one of the following: the loss ratio used in pricing, the rate increase proposed, or the aggregate claim dollars a group will be charged
- credibility weighting - weight with the expected incurred claims for the entire pool
- multi-year averaging - combine several years of experience
- combination methods - for example, use both catastrophic claim pooling and a rate increase cap
loadings on the net premium (retention)
hint: ed - duck tacos, pickled peppers, red ember IPA
- EXPENSE LOADINGS - usually the largest part of retention
- DEFICIT RECOVERY charge - charged to a specific policyholder to recover that policyholder’s past losses
- TERMINATION RISK charge - charged to everyone to finance the risk of groups leaving while in a deficit position
- POOLING charges - usually covered in net premium
- PROFIT charge or contribution to free servers - may be built into other assumptions
- charge to cover RISK OF RATE GUARANTEES. this risk arises due to misestimation risk and trend risk
- EXPLICIT MARGIN - reduces insurer’s risk
- INVESTMENT income - may be credited
considerations in deciding whether to use retrospective experience rating
hint: sara - cranberry fruit popsicles
- group SIZE- the group must be large enough to have credible data and to warrant the cost and time of experience rating
- CONTRACT PROVISIONS regarding the funding arrangement - some funding arrangements will replace the experience rating formula
- company FINANCIAL SITUATION - crucial for insurers with small surplus
- company POLICIES and practices - is an overriding factor
special funding arrangements for group insurance
hint: ruokai - fresh spicy mustard, seared ribs
- RESERVELESS plans - the insurer forgoes premiums equal to part or all of the claim reserves. in return, the insurer receives a terminal premium when the group terminates. The policyholder chooses how to invest money.
- FULLY-INSURED plans - the standard arrangement. policyholder pays insurer, who pays claims.
- SELF-INSURED plans - a trust receives employer money and pays the claims. stop loss is usually purchased from an insurer. governed by ERISA (no premium taxes or state mandates).
- MINIMUM PREMIUM contracts - fully insured plan that includes a minimum premium rider. avoids premium tax on the portion of premium used to pay claims.
- STOP LOSS contracts - trends are leveraged, so give them special attention
- RETROSPECTIVE PREMIUM arrangements - the policyholder pays some percent of the regular premium. at the end of the period, the policyholder is liable for an additional premium up to some amount.
Components of medical trend
hint: matt - diced salmon, bread, raspberry milkshake
- general MACRO ECONOMIC FACTORS - the force of trend is the trend in average per capita reimbursement to providers of medical care services from all types of private payers
- changes in DEMOGRAPHICS and health status of the covered population
- the STRUCTURE of the carrier’s provider contracts, and changes in that structure
- BENEFIT and cost sharing PROVISIONS, and changes in those provisions
- RANDOM fluctuations - is a major source of variation for small blocks
- MANAGED CARE initiatives - some initiatives will have a one-time effect on trends, while others will have longer term impacts
External sources of trend information
hint: penny - milk chocolate and nougat tart
- proprietary databases
- medicare - history of cost increase for the over age 65 and disabled populations. distorted by eligibility expansions and legislative changes.
- national health expenditure portion of GDP - generally not helpful for current monitoring purposes because publication of the index is slow and subject to revision.
- Medical CPI/PPI - M-CPI measures the increase in OOP costs and the consumer portion of health insurance costs. PPI measures the cost of producing units of health care services.
- Trend surveys - typically compiled by consultants. Provides a second opinion of internal trends.
Micro-economic variables for modeling health care consumption.
hint: hell - avocados, apples, pears
- health status of the individuals
- availability and scope of insurance
- access to care
- actions of the primary care physicians
Macro-economic variables that affect health care cost trends
hint: worthington - IPA, salmon, tomatoes, mayo
- WEALTH - increased welath is a leading indicator of increased consumption and also investment in research
- general INFLATION
- PHYSICIAN supply - increased supply should decrease prices and increase quantity and quality
- population AGING- causes consumption to increase
- more SPECIALISTS- appears to have led to greater use of technology and more intense therapies
- effect of THIRD PARTY payers -decreases the consumer’s sensitivity to costs and increases consumption
- MANAGED CARE - has affected consumption
Trend analysis techniques
hint: ashley - riddichio and edemame
- actuarial models - projects utilizationa nd price data by type of service, but the result is mostly based on historical experience
- linear regression model of historical average trend, but does adjust for random fluctuation
- ARIMA models - do not work for cyclical changes that affect trends, so they are only good for short periods
- External indicator models - typically statistical in nature and rely on causal modeling techniques. Requires the use of a leading indicators or a coincident indicator that has specified future values such as Health Cost Index.
Common challenges in trend analysis
hint: patrick - shrimp on mostacotti pasta with lemon
- changes in claim PROCESSING and payment patterns
- SEASONALITY - can smooth out by using 12 month moving averages
- ONE-TIME EVENTS such as high flu season - can significantly change claims during one period, followed by a return to normal levels in later models
- MARGINS- in some situations, adding an explicit margin for uncertainty can be appropriate or even required
- changes in PRIOR PERIOD ESTIMATES - the base period claim costs to which the trend is applied may not be complete when claims are projected, so the reserve estimate will impact projected claims
- LEGISLATIVE CHANGES - rating laws, mandated benefits, and other changes can cause one-time and ongoing changes in trends
Steps of the product development cycle
hint: Ivan - dumplings, buns, shrimp, and rice
- innovate - consists of
a. understanding the company’s strategic perspective
b. development of new ideas
c. idea screening - check for consistency with corporate goals and feasibility with the corporation’s abilities
d. market assessment - to determine if a market exists for the product - design the product - this phase consists of determining the product structure, plan design options, contribution requirements, and regulatory compliance
- build the product
- sell the product - the product is often test marketed, after which revisions are done before it is mass marketed
- assess the product - monitor financial results and consumer and market feedback
- revise the product - changes may be indicated by the product assessment, regulatory requirements, or consumer demand
Common drivers of product ideas
hint: ice cream can make children sleepy during educational classes
- INNOVATOR or follower - some companies are successful at innovating, while others are successful at following and learning from competitors
- CHANGING LAWS and regulations - new rules can lead to new products developed specifically to operate within the new set of rules
- CONSUMER demand - companies must constantly seek consumer feedback and market intelligence
- MARKETING and sales - these teams can spot holes in the product spectrum where consumer demand is not being fully met
- leveraging insurer CAPABILITIES - product development teams must know what the insurer does well and find ways to grow in those areas
- SOCIAL NEED - for example, Medicare Part D served the social need to helping seniors who were being overwhelmed by the cost of expensive medications
- changing DEMOGRAPHICS- leads to a shift in the types of products that will be marketable and sellable
- changing ECONOMY and financial markets - leads to changes in purchasers’ views of their need for insurance
- COMPETITIVE ADVANTAGE - product development ideas should utilize the company’s competitive advantage
Questions answered by a market assessment
hint: Erica - oranges, raspberry vinigarette, pecans, cranberry salad
- what EXISTS in the market today?
- what is the product OBJECTIVE for the consumer?
- what is the REGULATORY environment for this product?
- what are the financial VALUE and other benefits for the consumer?
- what are the PRICE targets?
- what is the likely reaction from COMPETITORS?
- how will the SALES team react?
Steps for building a new product
hint: Eric - peanuts, fries , icee, soda
- project enrollment - this is critical to helping senior management decide whether the product is worth pursuing
- price the product - includes an assessment of the market price sensitivity. after initial pricing, the projected enrollment should be reviewed again.
- perform financial assessments - to determine whether the new product can meet the company’s required return on investment or return on equity
- implement the infrastructure needed to administer the product (process claims, bill and collect premiums, and service member inquiries)
- get senior management approval
Key players in the product development cycle
hint: Darci - seared marshmallow sundae under cherry flavored ice cream, apples and oranges
- product development team - is responsible for generating new product ideas and studying the market
- senior management - sets the company goals and is responsible for making the decision to pursue a proposed idea
- marketing - is focused on advertising, name recognition, and branding
- marketing - is focused on advertising, name recognition, and branding
- underwriters - can help quantify the risk associated with certain plan features
- information technology (IT) - can help in understanding the feasibility of the infrastructure needed to administer the product
- operations - work with IT teams to administer the product
- compliance - ensures the product is compliant with laws and regulators
- actuarial - prices the product and works on the projections and feasibility studies
- finance - reviews the projected enrollment and pricing to determine whether projections meet corporate profit targets
Desired characteristics of premium rates
hint: ACE
- adequate - high enough to generate an acceptable return on equity
- competitive - low enough to enroll enough members to meet volume and growth targets
- equitable - to avoid an unreasonable amount of cross-subsidization among groups
Information gathered during underwriting for managed health care
hint: steven - pop
- health STATUS- determined based on:
a. for individual and small group: physician exams, prescription drug histories, and medical questionnairs
b. for large groups: medical and cost experience and a listing of employees’ major health conditions - ability to PAY the premium - based on income verification and credit history
- availability of OTHER COVERAGE - information is needed for coordination of benefits with other insurance and workers’ compensation
- historical PERSISTENCY - groups that frequently change carriers may not persist long enough for the insurer to recoup acquisition costs
Steps in the rate formula for managed health care
hint: beth - American meatloaf, royal coke
- develop the projection period base rate PMPM - based on historical medical costs trended forward, and reflects the average
- apply group-specific additive adjustments - such as the added cost of covering mandated services in a given state
- apply group-specific multiplicative adjustments - includes factors for the benefit plan, geographical area, age/ gender, degree of health care management, and health status
- add retention loads - includes administrative expenses, a buildup of contingency reserves, coordination of benefits savings, and profit
- convert to a contract rate - for group coverages, this includes developing tiered rates
Rate setting approaches
hint: Rosenbaum - fish, tarter sauce, broccoli
1. RERATING- rating based on direct, existing experience
- FUNDAMENTAL pricing - rating from other data sources, which are adjusted to apply to the current situation
a. TABULARmethod - an existing table is used as the morbidity basis for pricing. Typically used for long term, non-inflation sensitive products
b. BUILD UP and density functions - a model is built to determine expected claims in the rating period. Generally used for inflation-sensitive products
c. SIMULATION - an existing distribution of expected claims is projected into the rating period, using all known information about the claimants
Major considerations in the rate setting process
hint: mike - roasted eel with soy dressing
- the market - competitors’ pricing sets expectations for consumers, limiting pricing options
- existing products - expectations will exist for the company’s product, based on its current products
- distribution system - the compensation system, the structure of the distribution system, and the level of company control are all relevant in pricing
- regulatory situation - limitations may exist that impact how rates are set, and whether needed rate increases are allowed
- strategic plan and profit goals - pricing practices should reflect the company’s goals
Major rating variables
hint: ann - danish with grape marmalade, oranges, and pecans
greg: sprite, hickory smoked wings and strawberry oatmeal
- age - claim costs increase significantly by age for almost all health insurance coverages
- duration - durational trends are the trends in excess of those generated by insured age alone. They typically come from initial underwriting and from cumulative antiselection
- gender - most coverages vary rates by gender, unless prohibited by law
- marital status - this is a big factor for LTC, since having a spouse at home can decrease the need for a nursing home
- parental status - rates must vary based on how many people are insured
- occupation - an important rating factor for DI coverages, but not for other coverages
- geographical area - rates may vary by area due to different patterns of care, provider contracts, availability of care, and legal requirements
- current health status
- past claim history - renewal rates are sometimes based on claim experience
- smoking status
- weight
- presence and nature of other coverage
- situation - specific factors
Types of age rating structures
hint: unagi eel and avocados
- attained age rating - a policyholder’s rate is a function of his age at renewal. Also referred to as step rating if rates are grouped into age bands
- entry age or issue age rating - the rate reflects the age of the policyholder when the policy was issued
- uni-age rating - the rate structure doesn’t recognize age at all, leading to subsidization of older individuals. most community rate structures are uni-age
Using the buildup and density function approach for pricing
- buildup approach - each claim type has its own claim cost calculation, as the product of claim frequency times average cost per service. The total claim cost is the same of the various categories. Works well for benefits with copays
- density functions - calculates a distribution of the expected annual claims for an individual, with no calculation of the different categories of benefits. Is useful when calculating the impact of deductibles and OOP limits.
- Combining buildup and density fluctuations - for PPO products, may calculate IN costs using the buildup approach, and OON costs using the density approach. The two are combined to get a final cost.
Steps of the rerating approach for pricing
hint: evelyn - rice, peanut chicken rolls
- gather EXPERIENCE on existing business - use incurred claims and earned premiums. the reliability of the data should be assessed before using it.
- RESTATE experience - past premiums should be restated to the rate levels currently in effect
- project PAST RESULTS to the future - adjust for items that cause future experience to differ from past experience
- COMPARE the projection against desired results - a rate increase is calculated by determining how much rates need to change to produce the desired loss ratio
- apply REGULATORY and management adjustments
adjustments needed for using past claims to project future claims
hint: cora - dried bangus, cooked longonisa, oil
- changes in the COVERED POPULATION
- changes in DURATION - should anticipate durational effects in claim costs
- changes in BENEFITS - changes may be explicit (such as a change in copays) or implicit (such as a change in how a policy provision is interpreted)
- changes in CLAIM COSTS - must project changes in frequencies and changes in average costs
- LEVERAGING - as trends changes the average claim cost, the impact of deductibles and copays causes claims to increase at a rate greater than trend
- OTHER changes - includes antiselection, changes in uw, and change sin business practices
Reasons for management adjustment in pricing
hint: Christie - pusit, sans rival, puto
- COMPETITIVENESS of the premiums for new business
- PROFITABILITY in other lines of business
- SOCIAL policy
- RELATIONS with the public or the sales force
- desire to manage the block from a long-term PERSPECTIVE
Items included in asset share projections
hint: creep c
- exposure value - including the number of policies sold or in force, number of claims or claim payments, number of premium collections, and number of units sold or in force
- revenue values - including premium, investment income, and explicit subsidies
- claim values - paid claims, incurred claims, claim reserves, claim adjustment expense reserves, and policy reserves
- capital values - must model the cost of the capital used by the line of business
- expense targets - expense loadings may be very detailed. the cost of capital is sometimes treated as an expense
- profit targets - profit is calculated in one of the following ways
a. percent of premium - present value of profits divided by PV of premium
b. ROI - this is the interest rate at which the PV of future profits will exactly equal the initial investment
c. ROE - this is like the ROI method, except the initial investment is increased by the amount of capital that is set aside to cover the business
Steps for experience rating of disability coverage
hint: make everyone buy that
1. determine the group’s MANUAL RATE with profit and expenses removed
- determine the EXPERIENCE-BASED RATE using the last 3-5 years
a. discount claims and reserves to the midpoint of the experience period or to the actual date of disability
b. divide by exposure to get the experience-based claim rate
c. if large claims are pooled, add a pooling charge - BLEND the manual rate and the expense-based rate to get the case claim rate
a. blended rate = manual claim rate x (1-Z) + experience claim rate x Z
b. Z = N / (N+K) where N = member of life years and K = constant - Final case premium = blended rate/ TARGET loss ratio
Steps in the claim process for disability
hint: even dragons prefer prada
- determine ELIGIBILITY for coverage - is the claimant insured and actively at work, is there a pre-existing condition?
- determine if the DEFINITION OF DISABILITY is met - this is the most difficult step of the process
- determine the PAYMENT AMOUNT (usually straightforward)
- get ongoing PROOF of disabilities
a. STD - often approved for a specified period based on the type of disablement
b. LTD - reviewed annually, when the condition of treatment changes, or when the definition of disability changes
Tools of the claim process for determining and handling disabilities
hint: Mr. Feenie says fail Matthews
- medical evaluation - begins with an APS and can include independent medical exams
- rehabilitation plans - providing vocational training or physical rehabilitation
- financial evaluation of the claimant - verification of pre-and post-disability earnings
- settlements -there are risky, so be sure the insurer is not perceived as taking advantage of the claimant
- fraud review - check information for inconsistencies or alterations
- managed disability - techniques are used to manage disability and encourage a return to work
Uses of health insurance loss ratios
hint: PIGS take cocaine
- evaluating of an organization’s PERFORMANCE
- providing consumers with INFORMATION on the relative quality of competing health plans
- projecting future earnings GROWTH of HMOs
- TESTING products against minimum loss ratio standards
- COMPARING insurers and MCOs
Users of loss ratios
hint: lisa - vanilla ice cream, with raspberries, toasted almonds, milk toffee
- legislators use loss ratios to make sure that a reasonable percentage of premium is allocated to the cost of benefits
- regulators use loss ratios to monitor insurance companies
- investors, investment analysts, and lenders use loss ratios to track tends in a company’s earnings
- rating agencies refer to loss ratio trends in their reports
- insurance companies and managed care companies use loss ratios to set target premiums, determine rate increase needs, assess product viability and performance, and to compare results with other companies
- consumer advocates use loss ratios to compare the performance of companies, reasoning that high loss ratios are best for consumers
Payment mechanisms for prescription drugs
hint: AAA wum
- average manufacturer price (AWP) - the price manufacturers use for selling to wholesalers. In Canada, this is called the manufacturer’s list price (MLP), and is regulated to ensure the prices charged are reasonable and in line with the prices of alternative treatments
- wholesale acquisition cost (WAC) - the manufacturer’s suggested list price, which may also be used as a sale price to the wholesaler
- average wholesale price (AWP) - is based on data obtained from manufacturers and distributors, but it’s not an average nor is it based on any actual prices paid by anyone
a. WAC and AWP are ht emost widely accepted mechanisms. WAC must equal 80% of AWP in the US, due to legislation - Actual acquisition cost (AAC) - the price retailers pay to wholesalers, negotiated between the two parties. In some cases, pharmacies buy drugs directly from manufacturers, in which case AAC = AMP
- Usual and customary retail price - the price consumers pay to retailers. It includes the retailer’s AAC plus a markup.
- Maximum allowable cost (MAC) - is typically used for generic drugs and can be viewed as a fee schedule
Layers (participants) within the prescription drug distribution channel
hint: Mr. Wheaton request camera people
- manufacturers produce drugs and typically sell them to wholesalers based on AMP or WAC
- Wholesalers act as middlemen because retailers generally prefer to purchase drugs from one source rather than negotiating with hundreds of individual manufacturers. They sell to retailers based on WAC plus a markup or a discount off AWP
- Retailers dispence prescription drugs to consumers, charging a U&C retail price. But if insurance is involved, the retailer will negotiate pricing with the insurer or its contracted pharmacy benefit manager.
- Consumers purchase drugs at the U&C price if there is no insurance. if insurance is involved, consumers typically pay a copay or coinsurance and the insurer pays the rest of the negotiated price.
- PBMs and insurers are not involved in distributing drugs except for PBMs who own mail service or specialty pharmacy facilities
Actuarial standards for the use of data
hint: SLURR
- SELECTION of data
- LIMITATIONS of the actuary’s responsibility - the actuary is not required to audit the data or determine whether data supplied by others is intentionally misleading
- USE of data - the actuary must decide whether the data is of sufficient quality, if adjustments need to be made, or if data defects prevent the analysis from being done
documentation regarding data quality - RELIANCE on data and other information supplied by others - the actuary may rely on such information but should disclose this reliance
- REVIEW of data - the actuary should review the data for reasonableness and consistency, unless such a review is not practical
Considerations in selecting data for an actuarial analysis
hint: a really large flame-broiled steak
- APPROPRIATENESS for the intended purpose
- REASONABLENESS, comprehensiveness, and consistency of the necessary data elements
- any known material LIMITATIONS of the data
- the cost and FEASIBILITY of obtaining alternative data in a reasonable time frame
- the cost and BENEFIT associated with using an alternative data set or data source
- SAMPLING methods that were used to collect the data
Required documentation related to data quality
hint: please don’t add sexually lisidious comments because lisidiousness offends donors
- the process the actuary followed to evaluate the data, and any limitations due to data that was not reviewed
- a description of any material defects the actuary believes are in the data
- a description of any adjustments or modifications made to the data#25 ap
- the source of the data
- any limitations on the use of the actuarial work product due the the data quality issues
- any unresolved material concerns the actuary may have about the data
- any results that may be biased due to data quality issues, including the magnitude of the bias
- disclosures in accordance with ASOP 41 in the following situations
a. if any material assumption or method was prescribed by law
b. if the actuary relies on other sources and thereby disclaims responsibility for any material assumption or method
c. if the actuary has otherwise deviated materially from ASOP guidance
Situations in which ASOP #25 applies
hint: let every body rise
- when the actuary is required by applicable law to evaluate credibility
- when the actuary chooses to evaluate the credibility of subject experience
- when the actuary is blending subject experience with other experience
- when the actuary represents the data being used as statistically or mathematically credible
Recommended practices for using credibility procedures
hint: a really unique characteristic can prevent homeliness
- the actuary should use an appropriate credibility procedure when determining if the subject experience has full credibility or when blending the subject experience with the relevant experience. In selecting a procedure, consider
a. whether the procedure is expected to produce reasonable results
b. whether the procedure is appropriate for the intended use and purpose
c. whether the procedure is practical to implement when considering its cost and benefit - the actuary should exercise professional judgement in selecting relevant experience to blend with the subject experience. This relevant experience should have characteristics similar to the subject experience.
- The actuary should use professional judgment when selecting, developing, or using a credibility procedure.
- The actuary should consider the homogeneity of both the subject experience and the relevant experience.
Definition of employee benefits
hint: Lindsay - trail mix with raisins, little marshmallows
- the employer’s share of LEGALLY-REQUIRED payments
- payments for TIME NOT WORKED
- the employer’s share of MEDICAL and medically-related payments
- the employer’s share of RETIREMENT and savings plan payments
- MISC benefits
Reasons for the growth of employee benefit plans
hint: Becca - tall, light espresso with cream
- BUSINESS reasons - good benefit plans help the employer attract and retain capable employees, and can improve employee morale and productivity
- favorable TAX legislation - many plans are designed to maximize available tax benefits
- LEGISLATIVE actions - the government has encouraged employee benefit plans through various legislative actions
- EFFICIENCY of the employee benefits approach - marketing of benefits through the employer is a cost-effective and administratively efficient distribution channel
- WAGE INCREASE LIMITS - wage increase limits during WWII and the Korean War led to an expansion of employee benefits as a way in which employers could increase the employees’ total compensation
- COLLECTIVE BARGAINING - the Taft-Hartley Act requires good-faith collective bargaining over conditions of employment
Characteristics of the group technique of providing employee benefits
hint: every fish needs plenty (of) water, liquid, and algae
- only certain groups are ELIGIBLE- groups formed solely for the purpose of obtaining insurance should not be offered coverage
- steady FLOW of lives through the group - to maintain a fairly healthy group
- minimum NUMBER of persons in a group - to prevent less-healthy lives from being a major part of the group
- a minimum PORTION of the group must participate - such as 75%of employees must be covered in plans where the employee must pay a portion of the premium
- eligibility requirements and WAITING PERIODS are imposed
- maximum LIMITS for any one person - to prevent the possibility of excessive amounts of coverage for any particular unhealthy individual
- AUTOMATIC DETERMINATION of benefits - some benefits may be determined based on a formula to prevent unhealthy lives from obtaining large benefits amounts
- a central and efficient ADMINISTRATIVE AGENCY - to minimize expenses and handle the mechanics of the benefit plan
Questions to ask in evaluating employee benefit plans
hint: coco fab
- how should the plan be COMMUNICATED?
- what are the OBJECTIVES of the employer and employee?
- who should be COVERED under the benefit plan? retirees? dependents?
- should employees have benefit OPTIONS?
- how should the benefit plan be FINANCED?
- how should the benefit plan be ADMINISTERED?
- what BENEFITS should be provided?
Reasons for using the functional approach to designing and evaluating employee benefits
hint: IE cow
- a systematic approach is needed to ensure that the various benefits can be INTEGRATED with each other
- benefits must be organized to be as EFFECTIVE as possible in meeting employee needs
- a systematic approach is needed to keep benefits CURRENT, cost effective, and in compliance with regulations
- it is important to analyze where current benefits may OVERLAP and costs may be saved
- avoiding WASTE in benefits can be an important cost-control measure for employers
Common loss exposures covered by employee benefit plans
hint: mudder, clop, cd
- medical expenses for employees and their dependents
- losses due to employees’ disability
- losses due to the death of active employees, their dependents, and retired employees
- retirement needs of employees and their dependents
- capital accumulation needs or goals
- needs arising from unemployment or from temporary termination or suspension of employment
- needs for financial counseling, and other counseling services
- losses resulting from property and liability exposures
- needs for dependent care assistance
- needs for educational assistance for employees and their dependents
- needs for LTC for employees and their dependents
- other employee benefit needs or goals
Categories of persons the employer may want to or be required to provide benefits for
hint: FDR doesn’t stand to lead parades
- active full-time employees
- dependents of active full-time employees
- retired former employees
- dependents of retired former employees
- disabled employees and their dependents
- surviving dependents of deceased employees
- terminated employees and their dependents
- employees on temporary leaves of absence
- active employees who are not full time
Typical elements of CDHPs
hint: cc chai
- a COMMUNICATIONS PROGRAM to encourage consumerism and healthy behaviors
- a health COACH or consultant to help individuals use available information and provide guidance on use of health care providers
- for serious CHRONIC conditions, a proactive medical professional to coordinate care for the patient
- a HDHP
- an individual health ACCOUNT to pay for expenses not covered by the HDHP
- INFORMATION and tools to provide health education and help find the highest-quality providers at the lowest cost
Basic plan structures of CDHPs
hint: Flinstones don’t catch dinosaurs
- first-dollar coverage provided through a health care account
- employee is responsible for the difference between the account amount and the deductible
- after the deductible, the plan coinsurance and copayments apply
- deductibles, coinsurance, and copayments differ for single versus family coverage and IN versus OON services
Types of health care accounts
- HSA
a. must accompany a high-deductible health plan with a minimum deductible and maximum OOP limit
b. can be used to pay for qualified medical expenses, health insurance premiums in limited circumstances, LTC premiums , and LTC services
c. owned by the employee, who gets to keep the unused balance upon terminating employment - HRA - can be used to pay for qualified medical expenses, health insurance premiums, and LTC premiums
- FSA - can be used to pay for qualified medical expenses
b. the contribution amount must be specified at the beginning of the period, and the employee can use the full amount at any time in the coverage period
c. funds not used by the end of the period are forfeited
Comparison of key features of health care accounts
who can set up account:
HSA - individuals and employees covered by HDHP and no other health insurance
HRA and FSA - employeres
who can contribute:
FSA and HSA - employers and employees
HRA - only employers
contribution limits:
HSA - $3050 for individuals and $6150 for families
HRA - n federal tax limit, employers usually set limits
FSA - through 2012: no limit, 2013: 2500
Carryover of unused balances:
HSA - yes
HRA- yes, subject to employer limits
FSA - No
Portability
HSA - yes
HRA and FSA - no
Tax treatment of health care accounts
employer contributions:
HSA, HRA, FSA - contributions excluded from gross income and not subject to FIA, funding limits for HSA and FSA
individual contributions:
HSA - funding limits, contributions are deductible
HRA - employees cannot contribute
FSA - generally pretax and not subject to FICA
earnings on account:
HSA - generally not taxable
HRA and FSA - accounts are generally notional, so there are no earnings
distributions:
HSA - permissible reimbursements are not taxed, otherwise 20% penalty
HRA and FSA - distributions only allowed for qualified medical expenses
Plan designs consideration for CDHPs
hint: people can forget CHP
- Establishing the PARAMETERS of the HDHP
- Employer CONTRIBUTION strategy - must decide how much to contribute to the employees’ accounts - CDHP contributions are often set to compare favorably with other options
- whether the CDHP will be a FULL REPLACEMENT plan or one of multiple options. a full replacement plan will minimize adverse selection and maximize cost savings, but may face employee resistance
- for HRA plans, whether to permit CARRYOVER of unused balances
- selecting a type of HEALTH CARE ACCOUNT
- level of PREVENTIVE care coverage - most offer an initial health screening or physical at no, or very low, cost. Also included are immunizations, routine annual physicals, and well-moth and well-baby visits
Advantages of voluntary benefits
hint: man - steak and red potatoes. girls - Parmesan chicken pasta
employer advantages:
- more benefits can be offered without significant added cost
- can supplement or replace employer-sponsored benefits that have been reduced or eliminated
- can act as an employee recruitment or retention tool
- can offer the employees that meet performance targets
employee advantages:
- can get the employer’s group discount
- in some cases, can purchase with pretax dollars
- convenience of obtaining benefits through the workplace
- they are often portable (employees can keep them upon changing jobs)
Types of voluntary benefits
hint: gald, chad, slav, cd, hits
- group term life
- dependent life insurance
- supplemental life insurance
- long-term and/ or short-term disability income
- dental insurance
- LTC coverage
- adoption assistance
- accidental death and dismemberment insurance
- automobile insurance
- homeowners insurance
- benefits under a legal services plan
- vision benefits coverage
- critical car insurance
- cancer insurance
- group homeowners and automobile insurance
- hospital indemnity insurance
- travel accident insurance
- student medical insurance
Common functions for administering employee benefits
hint: don’t do fancy cocaine to make enemies cower reluctantly
- benefit plan DESIGN - create a benefit program that addresses the needs of the organization and can be effectively administered and communicated
- benefits plan DELIVERY - involves serving plan participants through various activities. Must meet legal standards for quality service
- Benefits policy FORMULATION - management must make decisions on questions and issues that arise. Those decisions must be codified into policies.
- COMMUNICATIONS- must effectively communicate benefit programs and plan provisions, which is challenging due to workforce diversity and plan complexity. Legal standards require certain communications
- Applying TECHNOLOGY- involves setting up a database containing information on all the employer’s different benefit plans. This information should be secure and easily accessible to the employer and its employees.
- cost MANAGEMENT and resource controls - benefits directors must evaluate proposals from insurers and develop the firm’s risk-management approach
- Monitoring the EXTERNAL environment - involves monitoring various factors that impact benefit management activities
- legal and regulatory COMPLIANCE- must comply with fiduciary, funding, and other requirements as prescribed by law. Many standards were codified as part of ERISA
- management REPORTING- information systems are needed to monitor financial results, utilization, and compliance. Reports are needed in order to:
a. compare to the competition
b. measure achievement of human resources objectives
c. assess and manage program risks
Activities required for serving plan participants
hint: to pace
- new employee benefit orientation
- policy clarification on benefits eligibility, coverage, and applicability of plan provisions
- dealing with exceptional circumstances and unusual cases
- collection and processing of enrollment data, claims information, and requests for plan distributions
- benefits counseling and response to employee inquiries for active employees
- benefits counseling for employees who are terminating, retiring, disabled, or on leave
Technological tools used by benefits directors to support customer-driven processes
hint: ie ice
- IMAGING and optical storage - eliminates paper records and allows sharing of documents over a network.
- EXECUTIVE information systems - provide management information in summary format. Helps identify utilization patterns and cost factors.
- access to information over the INTERNET- facilitates paperless communication from the plan sponsor to insurance carriers, investment custodians, and third party administrators
- CLIENT-SERVER technology - integrates networked applications with desktop and mobile tools, allowing decentralized management and supporting self-sufficient plan participants
- EMPLOYEE SELF-SERVICE - allows customer-driven benefits modeling, retirement planning, and updating of personal data
Methods for comparing benefit programs to the competition
hint: forget all realistic reasons
- compare the benefits payable to representative employees under different circumstances
- compare actual costs to the employer for different benefit plans
- calculate relative values of the different benefits based on uniform actuarial methods and assumptions
- compare benefit plans feature by feature to isolate specific provisions that may be appealing to certain employee groups
External factors that impact benefit management activities
hint: get good POT desserts
- GENERAL business and competitive conditions - benefit programs are increasingly important for attracting and retaining employees. There is a trend toward benefits outsourcing.
- GOVERNMENTAL policy - requires monitoring laws and subsequent regulations, as well as proposed legislation
- new PRODUCT DEVELOPMENT - must develop a means to evaluate new products and services, and to integrate them into existing plan offerings
- new ORGANIZATIONAL STRUCTURES - must design plans to fit the new structures and remain compliant
- TECHNOLOGICAL enhancement and innovation - must keep abreast of technological changes and proactively plan the introduction of new technologies
- workforce DEMOGRAPHIC shifts - greater diversity has led to flexible benefit plan offerings, the aging of the workforce has created greater interest in retirement programs
Reasons plans are outsourcing benefits administration
hint: Cigna employs fools too
- the COMPLEXITY of administering benefits
- the EFFICIENCIES of specialized service providers
- the abilities of specialized providers to obtain FAVORABLE PRICING because of their business volume
- The ability of service providers to more readily implement TECHNOLOGY and monitor regulations and market trends
Cafeteria plan advantages and disadvantages to the employee
hint: ATC doesn’t include reusable shoes
Advantages:
- employees can pay for benefit expenses on a tax-favored basis
- employees can have more control over their health spending
Disadvantages:
- benefit elections must be made prior to the beginning of the year, and the election is irrevocable
- the use-it-or-lose-it rule means benefit dollars unused at the end of the year are forfeited
- since there is no FICA tax, participants may see a slight reduction in social security benefits
Cafeteria plan advantages and disadvantages to the employer
hint: a tight wad doesn’t allow any actual tips
Advantages
- the employer does not have to pay FICA or FUTA (federal unemployment tax act) taxes on contributions
- deferred amounts do not count when determining workers’ compensation premium
- creates increased awareness of the overall cost and value of employee benefits
- helps to contain health care costs and prevent wasting benefit dollars on duplicate or unneeded benefits
Disadvantages
- the large cost of administration and operation of a cafeteria plan
- if a medical reimbursement account is included in the plan, the total amount of the employee’s account must be available at any time in the year
- adverse selection can result in increased costs
- plans are subject to complex coverage and nondiscrimination testing
Types of cafeteria plans in the US
hint: please feed fish
- premium conversion plans - there are no employer contributions. the plan is offered so that employees can pay for their employee-paid insurance costs on a tax-favored basis.
- FSAs - these accounts are permitted for medical reimbursements, dependent care, and adoption.
- Full flex plans - participants can select from a wide range of benefits. the employer selects an amount to give for benefits, which is put towards the cafeteria plan or into an account
Benefits that can be offered in a cafeteria plan
qualified benefits (tax free basis)
- employer-provided accident or health coverage - this includes medical, dental, vision, disability, AD&D, business travel and accident plans, hospital indemnity, cancer policies, Medicare supplements, and reimbursements for FSAs
- Individually-owned accident or health policies
- Employer-provided group term life insurance coverage (only the first $50K is non-taxable)
- Employer-provided dependent care assistance
- Employee-provided adoption assistance
- Contributions to a 401K plan
- Contributions to an HSA
- Coverage under a qualified group legal plan
- Post-retirement life insurance (only for employees of educational organizations)
- Employer-provided adoption assistance
Permissable benefits (taxable)
- cash
- paid vacation days
- group term life insurance in excess of $50K
Benefits that cannot be offered in a cafeteria plans
hint: MMM LLL DDD CCC San Fr4
- contributions to medical savings accounts
- qualified scholarships and education assistance programs
- certain fringe benefits
- qualified LTC insurance (although an HSA fund can be used to pay for LTC)
- Athletic facilities
- De minimis benefits
- Cash value or dependent life insurance
- Employee discounts
- Lodging on the business premises
- Meals
- Moving expense reimbursements
- No-additional-cost services
- Parking and mass transit reimbursement
- Contributions to a college savings account
- Legal or financial assistance
- 403b plans
- Deferred compensation
- Reimbursement for cosmetic surgery
- Retirement health benefits paid for working employees
Objectives of employee benefits communications
hint: SCREW
- adhere to STATUTORY reporting and disclosure requirements
- support employee benefits COST-CONTAINMENT strategies (e.g. controlling medical costs by promoting preventive care and emphasizing healthy lifestyles)
- Support human resources RECRUITMENT and retention objectives
- EDUCATE plan participants on the programs’ provisions
- Demonstrate the value of benefits to the employee’s WHOLE compensation package
Benefits communications that group health plans must provide to plan participants
hint: ed - meat and cheese dinner rolls with classic house wine
- statement of ERISA plans
- notification of benefit DETERMINATION
- summary of MATERIAL MODIFICATIONS to the plan (at least 60 days before the effective date of the change)
- summary ANNUAL REPORT
- COBRA notices
- summary plan DESCRIPTION within 90 days after the person becomes a participant, describing the rights, benefits, and responsibilities under the plan
- summary of material REDUCTION in covered services or benefits
- WOMEN’S health and cancer rights act notices
- medical CHILD support other notices
- HIPAA notices
- WELLNESS program disclosure
Categories of information included in the summary plan description
hint: callie - eggs, apple crisp pancakes, and espresso
5. CLAIMS and appeals processes - including the procedures for submitting claims and the remedies available for claim denials
- plan ELIGIBILITY requirements
- plan ADMINISTRATION
- summary of benefits, rights, and obligations including:
a. a statement identifying circumstances that may result in loss or suspension of benefits
b. const-sharing provisions and provisions governing the use of network providers - for pension plans, information on the pension benefit guaranty corporation
- ERISA rights
Employee groups for benefits communications
hint: Nailin - add lights 4 reception
- new hires - problems include benefit misunderstandings, missing applications, and vendor enrollment delays. a good communication process will anticipate and reduce some of these problems.
- all employees - during annual open enrollment, must communicate plan design modifications, plan cost increases, and changes in family members’ eligibility statuses.
- employees who experience life changes - the life-events approach extracts information whether a life event occurs, and then communicates the options available and actions required to make benefits changes
- retirees - clearly state what has and has not changed, and the actions the retiree must take. Should use short sentences, avoid jargon, give examples when possible and avoid small font sizes.
- employees with 401K plans - provide information that allows participants to exercise control over their own investment decisions. includes financial planning seminars throughout the year and other sessions for specific groups such as sessions on SS benefits and retiree medical for those nearing retirement
Most common employee benefits for small companies
hint: monina - dollop (of) daisy cream, lemonade
1. MEDICAL - plan design options usually include HMOs, PPOs, POS plans, direct-access POS plans, and CDHPs
- DISABILITY income insurance - long-term, short-term, and supplemental
- DENTAL - may not be cost effective, especially for the smallest because the employer is paying some of the cost and tax savings can result if a pretax spending account is used
- CAFETERIA plan - this can include an FSA to provide tax benefits. types include:
a. premium-only plans- includes only pre-tax premium payments
b. full-range cafeteria plan - may offer 3-4 options in each benefit area. small companies are generally not able to offer these due to cost and lack of availability - LIFE and AD&D - for companies with fewer than 10 employees, it may be cheaper to buy individual policies than a group policy
Challenges for small companies offering group medical plans
hint: Justin - marinated galbi and dragonfruit
- small companies are most often fully insured, they are subject to state-MANDATED benefits
- because employees are usually in a relatively small GEOGRAPHIC AREA, plans must be designed using options available in that area
- small companies may have to provide additional DOCUMENTATION so that insurers can verify the existence of the company
- most states do not allow companies to JOIN FORCES to form larger purchasing pools in order to get group discounts
Reasons a small company should require employee contributions for medical insurance
hint: allie - orange infused lemonade
- most employees today are ACCUSTOMED to paying some level of contribution
- requiring a contribution motivates employees who have OTHER COVERAGE options to use those options
- it is easier to require contributions beginning at the plan’s INCEPTION that it is to start requiring contributions at a later date
- Requiring a contribution can help avoid LEGAL PROBLEMS since the contribution makes it clear who is covered by the plan versus who opted out
Eligibility and amounts for the ACA small employer tax credit
hint: 25 fries, 50 waters, 10 sliders
- to be eligible, employers must:
a. have no more than 25 full-time employees (FTEs)
b. have average annual wages of $50K or less
c. pay at least 50% of the premium for employees - the credit is a percentage of the employer-paid premium. it is on a sliding scale, with the maximum available to employer with fewer than 10 FTEs and average annual wages of less than $25K. the maximum credit is
a. 35% from 2010-2013
b. 50% beginning in 2014 and can only be taken for up to two consecutive years and if employees are covered under a state-based exchange
Types of flexible accounts in Canada
hint: Harvey - pancakes and eggs
1. health spending account (non-taxable if requirements are met) - may cover any health care expenses that would be tax deductible under the Income Tax Act, as long as they are not covered by the provincial plan or private insurance
2. personal account (taxable) - may cover a wide range of benefits, at the employer’s discretion, such as child care, financial counseling, or even sports equipment or gym memberships
3. executive perquisite account (taxation depends on the taxability of the covered expense) - normally administered separately from the flexible plan
Advantages to the employer of offering flexible accounts
hint: employer self service in CT
- EXPAND the types of benefits offered with little or no additional employer cost
- add a new benefit without SUBSIDIZING an expensive coverage area
- offer a benefit that might appeal to only a SMALL SEGMENT of the employee population
- CONTAIN COSTS by setting a defined contribution while providing employees with flexibility over how funds are spent
- TEST the appeal of flexible benefits without committing to a full-choice program
Additional advantages of health spending accounts
HInt: trey swacker - reduced sugar milkshake
- deliver compensation TAX effectively
- encourage employees to SELF-INSURE predictable and budgetable expenses such as vision and dental
- REPLACE existing coverage, allowing the employer to gain control of future cost increases
- SOFTEN the impact of higher employee cost sharing
- obtain the MAXIMUM VALUE from health benefits under the Quebec tax system
Requirements for Canadian health spending account reimbursements to be tax-free
hint: Aaron - fried cheesy biscuits
- an employee’s election to ALLOCATE funds to the account must be made in advance of the plan year and must be irrevocable. An exception is allowed for family status changes
- The plan must require FORFEITURE of any unused account balances, using one of the following methods
a. one year rollover of unused BALANCES- funds allocated to the account can be used to reimburse current year expenses or rolled over to next year’s account. Unused mounts are forfeited at the end of the second year
b. one year rollover of unpaid CLAIMS- roll over unpaid claims from the prior year to be paid by this year’s account balance. fund remaining at the end of the year are forfeited
Sources of funds for health spending accounts
hint: Carol - steak, fries, bread
- new contributions by the employer
- employer savings from reducing medical plan costs
- employees directing employer-provided flexible credits to the account
- employees allocating a part of annual bonuses or company savings plan matches to the account
Considerations for designing flexible accounts
hint: Monica - french lemon oil asparagus, yogurt
- how will MID-YEAR changes be handled - this will vary by account type and the reason for the change
- FUNDING considerations - for example, decide if contributions to the accounts will be monthly or annually
- should there be LIMITS on how much the employee can allocate to the flexible account
- how will the presence of the account impact OTHER benefit choices?
- type of APPROACH- decide whether to introduce flexible account and which types of accounts to offer
- disposition of funds at YEAR END- funds are forfeited, rolled over, or (for personal or perquisite accounts) paid in cash
Advantages and disadvantages of health spending accounts replacing health and dental plans
hint: Fast DB fans
Advantages for employer
- fixed contribution gives the employer control over benefit cost increases
- contributions to the account are tax deductible
- the accounts are easy to administer and communicate
Advantages for the employees
- the accounts provide flexibility as to how the money is spent
- benefits are non-taxable to the employee
- can be used to buy insurance
- the employee can decide what expenses are covered
Disadvantages
- benefits are inadequate since there is no insurance
- inequities
a. a flat contribution per employee means families receive relatively less protection than singles
b. a percentage of pay contribution means lower-paid employees receive less protection than higher-paid employees - inflation is borne by the employees
Pricing objectives for flexible benefit programs
hint: Rachel - elderfleur liquor cocktail
- realistic prices - option price tags should reflect the value of the coverage
- equity - credits should be allocated based on an equal dollar amount or percentage of pay for all employees
- no losers - each employee should be able to repurchase prior coverage with no increase in costs
- no additional company cost - the new plan should cost the same as the old plan would have in the next plan year
Pricing approaches for flexible benefit programs
hint: foreigners feel awkward sitting by escalators
- flat credits - an equal amount of credits are allocated to all employees. Achieves objective 2 (equity). Variations include:
a. family credits - each employee receives credits equal to the current company cost for family coverage. Price tags are based on expected claims. Fails objective 4 (no additional company cost).
b. average credits - each employee receives credits equal to the current average company cost for all employees. Price tags are based on expected claims. Fails objective 3 (no losers)
c. single coverage credits - each employee receives credits or subsidies equal to the current company cost for single coverage. in order to have no losers, price tags for family coverage are reduced. fails objective 1 (realistic prices) - buy-back pricing - credits are allocated based on the average cost to the employer of singles and families prior to the flexible benefit program. Fails objective 2 (equity) because families get more credits
- Election - based pricing - same as buy-back pricing except families who opt down are given fewer credits, such that singles and families in those options have the same net cost. Comes closer to achieving objective 2 (equity), but still fails
Steps in flexible benefit option pricing process:
hint: Dakota - orange soda, cheesy tortallini, apples, nutella bundt
- DATA collection and analysis
- Preliminary OPTION pricing - determine a fair price (based on relative values) for each option, using the claims data collected
- Preliminary SUBGROUP pricing - divide into smaller groups, such as single vs. family
- Anticipation of CHANGES - adjust preliminary prices for the following:
a. medical and dental inflation
b. technological improvements
c. plan benefit changes
d. adverse selection
e. shifts in government benefits -causing private plan costs to increase
f. smarter -consumers - upon seeing the cost of care, they stop using some unnecessary care - TAXES and administration fees - decide whether to include these in price tags
- ADJUSTMENTS to realistic price tags
a. subsidized pricing
b. carve-out pricing - subsidize all options by the cost of the lower option, so that option then costs $0 - NO COVERAGE option pricing- decide whether to allow employees to waive coverage, and calculate opt-out credits
- Pricing by BUSINESS UNIT or location - may be done to reflect local costs or competition
Reasons for and against using subsidized pricing
hint: u can achieve SMARD
Reasons to use subsidized pricing:
- encourage selection of cost-efficient options
- to limit potential for adverse selection by encouraging broader participation
Reasons to avoid subsidized pricing:
- Can skew employee choices by making ht etrue value of each option
- can restrict cost management effectiveness since some costs are hidden and are therefore harder to control
- Re-pricing can be harder if prices are artificially derived in the first place
- it is harder to determine employer cost because price tags no longer equal expected claism
Decisions needed for developing the credit structure of the flexible benefit program
hint: Santa - almond amaretto, Equidorian roses, olives
1. sources of credits
2. amount of credits - for the upcoming year and develop a strategy for future years
3. Allocation of credits - considerations include:
a. equity (objective 2)
b. allowing repurchase of the current program (objective 3 - no losers)
c. organizational objectives
Sources of credits for flexible benefit programs
hint: CBA will request donations
- CURRENT benefits - employer costs of current benefits that will continue as part of the program
- BENEFIT REDUCTIONS - a plan may be eliminated and the savings may be used as credits
- ADDITIONAL employer money - to provide a new benefit plan or make the program more attractive
- WELLNESS credits - employees may have to earn credits through health or wellness initiatives, such as not smoking and completing a health risk assessment
- RENEGOTIATION of compensation - employees can direct a portion of their bonus into flex credits
- employee after-tax payroll DEDUCTIONS
Organizational objectives of credit allocation
hint: child protective services sends bad parents away
- cost management
- profit sharing - allocate credits based on the profitability of the company
- service recognition - vary credits based on length of service
- social responsibility - may require a minimum level of coverage
- benefit value equity - may want to give the same number of credits to everyone
- employee performance - may link some credits to performance
- health awareness - link credits to a health awareness campaign
Analyses for testing the pricing structure of the flexible benefit plan
hint: Wen - Emperor’s rice
1. Winners and losers analysis - a comparison of an employee’s situation before and after implementing the program
- employer cost analysis - involves identifying costs in the following categories:
a. credits
b. price subsidies
c. adverse selection
d. dependent coverage - will the program cause employees to change their coverage?
e benefit utilization - will the new plan cause employees to change the services they use? - Reasonableness - test whether the options are understandable, if the price tags make sense, and if the credits are adequate for employee needs