Group 2: Customer Flashcards

1
Q

a person or business that buys something from a third party.

A

Customer

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2
Q

use or use up goods and services

A

Consumer

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3
Q

They cannot resell the goods or services but can consume it to earn his/her livelihood and self-employment.

A

Consumer

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4
Q

They are the ones who buy goods and services regularly from the seller and pay for it to satisfy their need.

A

Customer

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5
Q

By looking at your target market’s complaints, feedback, and opinions,you can learn much about what your target market wants and needs from your service or product.

A

Customer Satisfaction

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6
Q

people who hire a professional are not called customers, but ——-

A

clients

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7
Q

are the people that pay for and use the products or services your company offers.

A

External customers

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8
Q

Are persons who are not directly connected to your organization other than by purchasing your product or service

A

External customers

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9
Q

clients” or “accounts”

A

External customers

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10
Q

These customers have a relationship with, and within your company, either through employment (colleagues) or as partners who deliver your product or service to the end user.

A

Internal customers

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11
Q

stakeholders and shareholders

A

Internal customers

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12
Q

The person who depends on other people in the company to provide services and products to the external customer.

A

Internal customers

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13
Q

Types of customers

A
  1. Loyal Customers
  2. Discount Customers
  3. Impulsive Customers
  4. Need Based Customers
  5. Wandering Customers
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14
Q

are less in numbers but promote more sales and profit

A

loyal customers

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15
Q

These customers revisit the organization over time

A

loyal customers

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16
Q

They want individual attention and demand polite and respectful responses from their supplier.

A

loyal customer

17
Q

are also frequent visitors but are only a part of business when offered discounts.

A

discount customers

18
Q

mostly related to small industries

A

discount customers

19
Q

These customers are difficult to convince as they want to do the business in urge or caprice.

A

Impulsive customers

20
Q

They don’t have any specific item into their product list.

A

Impulsive customers

21
Q

these customers are product specific and only tend to buy items only to which they are habitual.

A

Need-based customers

22
Q

These customers should be handled positively

A

Need-based customers

23
Q

These customers could possibly be lost if not tackled efficiently with positive interaction.

A

Need-based customers

24
Q

these are the least profitable customers

A

Wandering customers

25
These customers are normally new in industry and most of the times visit suppliers only.
Wandering Customers
26
They investigate features of most prominent products in the market
Wandering Customers
27
a range of software and hardware solutions.
Customer service technology
28
Customer facing technology
- self-service customer portal - chatbots - interactive voice response (IVR)
29
Agent facing technology
-Internal knowledge management -customer service software -AI-powered automations
30
How to meet customer needs?
- Identify - Distribute - Create - Collect