Group Flashcards

1
Q

Group Term Life Insurance
Types of Plans

A
  1. Flat dollar plans $
  2. Multiple of earning plans x (most common)
  3. Salary bracket plans {$} (e.g., EEs salaries within $20,000 - $40,000 receives $40,000 FA)
  4. Position plans (amounts based on EE job level)

Such plans exclude individual selection of amounts to minimize anti-selection

Many plans include age related reductions in FA, the reductions must be actuarially cost justified under the Age Discrimination in Employment Act (ADEA)

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2
Q

Group Term Life Insurance
List Plan Provisions

A
  1. Eligibility Provisions
  2. Disability Provisions
  3. Conversion Rights / Continuity of Coverage Provisions
  4. Benefit Payment Provisions
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3
Q

Group Term Life Insurance
Plan Provisions
Eligibility Provisions

A
  1. Full time EEs (working more than a min number of hours)
  2. Actively-at-work before the policy becomes effective
  3. Contributory plans require minimum 75% participation
  4. Evidence of insurability for large amounts (e.g., medical questionnaire)
  5. Maximum amount of insurance (to avoid disproportionate amounts of coverage on a single life)
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4
Q

Group Term Life Insurance
Plan Provisions
Disability Provisions

A

1. Waiver of Premium
- Prem is waived if EE is disabled
2. Total and Permanent disability
-Provide monthly installments when EEs are totally disabled, upon death, FA will be reduced by the installments paid
3. Extended death benefit
- Death benefit is payable if insured died within one year of termination date and being continuously totally disabled from termination date to date of death

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5
Q

Group Term Life Insurance
Plan Provisions
Conversion Rights

A
  • Insured’s right to convert group term to individual policy upon termination
  • Almost all states require a conversion provision
  • Prem rates are based on the standard individual policy based on insured’s age at conversion
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6
Q

Group Term Life Insurance
Plan Provisions
Benefit Payment Provisions

A
  1. Benefits are payable to the designated beneficiary
  2. ER may not be the beneficiary
  3. Settlement options: LS, monthly installments, money market like account
  4. Accelerated Benefit Provisions for terminally ill (usually 50%-75% of FA paid if terminally ill, upon death, FA will reduced by the paid amount)
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7
Q

Group Term Life Insurance
Federal Income Tax Implications

A
  1. Prem paid by ER are tax deductible on ER’s income tax for most life and AD&D in US and Canada
  2. Benefits paid to Beneficiary are excluded from their gross income in US and Canada, applies to most life and AD&D
  3. Benefits paid for acceleration is excluded from gross income given proof of death expected in 24 months
  4. Taxable income to Employees
    -US, EEs are taxed on the value of ER provided term in excess of $50,000
    -Canada, EEs are taxed on all ER payments including sales taxes, except AD&D only taxed in Quebec
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8
Q

Group Term Life Insurance
Regulatory Considerations

A
  1. Federal Regulation
    -ERISA: Laws govern all types of employee benefits
    -ADEA: Age Discrimination Employment Act requires any age related reductions in coverage to be actuarially cost justified
  2. State and Provincial Regulation
    -Common requirements to protect insurers from anti-selection and promote a fair environment
    * Do not permit individual selection of FA
    * Maximum EE contribution requirements
    * Minimum participation requirements
    -Other regulations based on NAIC model laws may apply
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9
Q

Medical Benefits in the US
Types of Benefits

A
  1. Service Benefits - provide medical benefits directly, restrictions of provider selection, assure no additional cost to insureds beyond ded, copay, coins, plans pay periodic prepayment if services received at the designated providers
  2. Indemnity Benefits - pays for incurred upon to a predetermined level, may charge beneficiaries the remaining, limited or no provider restrictions, claims are adjudicated for payment
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10
Q

3 Dimensions of Medical Plans

A
  1. Definition of Covered Services and under what Conditions they are covered
  2. Degree of Insured Cost Sharing
  3. The Relationships between Providers and Plan, breadth of the provider network and the degree of how providers share in the cost in terms of reimbursement
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11
Q

Describe 3 Dimensions of Medical Plans
List 2 Example for each Dimension

A

1. The definition of covered services and under what conditions they are covered
* Definition of incurred date
* Covered services (limitations and exclusions)
* Covered Facilities
* Covered Professional services
* Other Covered Benefits
2. The degree of insureds share in the costs of medical services (commonly known as cost sharing)
* Deductible
* Coinsurance
* Copay
* UCR (Usual, Customary, and Reasonable charge)
* Limit on number of days covered
* Annual maximums
* Vary cost sharing for in-network and out-of-network
3. The relationship between the health plan and the providers in terms of breadth of provider network and how providers share in the costs (reimbursement)
* Discounts for billed charges
* Fee Schedules
* Per diem reimbursements
* Hospital DRG reimbursements, Ambulatory payment classification (commonly used for Medicare fee for service)
* Capitation
* Bonus Pool based on utilization or quality
* Integrated delivery system

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12
Q

Managed Care Plans

Insurer manage the care insureds get

A

HMO
* Minimal insured cost sharing
* Most restrictive network, insureds need to follow specific guidelines, only in-network are covered
* Significant provider sharings in costs, physicians/hospitals agree to conform with utilization protocols, and reduced fee
* PCP required
* Benefit Plan
EPO
* Similar design to HMO, No PCP required
* Primary diff: EPO is regulated as insurance contract or for self-funded plan from ERISA, but HMO is regulated by more strict regulations and may subject to different regulatory requirements
Point of Services (POS)
* Open panel HMO, insureds could seek care out-of-network at additional cost sharing
PPO
* Both in-network and out-of-network are covered but at different cost sharing
* Indemnity plan focus more on acute care than preventive care

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13
Q

Dental Benefis in the US
Considerations of Dental Plan Design

A
  • Enphasis on Preventive Care
  • Dental Claims are typically Smaller than Medical. Claim Costs are more predictable
  • Dental Services are more Elective than Medical
    -Plan Design Provisions and underwriting requirements should guard against this elective nature
    -Cost Sharings ensure participants use care appropriately
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14
Q

Medical Claim Cost Trend
Key Purposes

What are the 3 Key Purposes we use Medical Claim Cost Trend for?

A
  1. Financial Reporting - determine financial performance during a period
  2. Pricing - Use trend to project experience to a new time period for premium setting
  3. Experience Analysis - Look at how experience for a specific book of business changes over the time

Usually use the data from Electronic Data Warehouse (EDW)

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15
Q

Medical Claim Cost Trend
Why does Data from EDW not agree with General Ledger?

Electronic Data Warehouse

A
  1. EDW usually only includes payments for a specific claim and not aggregate amounts such as for a lawsuit and provider bonus payments.
  2. Processing time between EDW and General Ledger will vary (different cut-off and data loading dates )
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16
Q

Medical Claim Cost Trend
Trend for Pricing could be calculated on Eligible, Covered, Net Paid Basis. Explain each.

A
  1. Eligible - billed charges before provider contracts or discounts are applied
    * Good to look at underlying patterns without effects of contracts and cost-sharing
  2. Covered/Allowed - eligible claims after provider contracts or discounts but before member cost sharing
  3. Net Paid - bottom line, after contrating and member cost sharing
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17
Q

Medical Claim Cost Trend
Techniques to incorporate unreported claims into trend analysis (based on reports from EDW)

A

1. Use Completion Factors from EDW
* pro - factors can be updated as conditions change
* con - maintenance and upkeep are required
2. Use Completion Factors at a later time after in-depth review of completion patterns
3. Equal runoff method
* Compare the incomplete claims to similarly incomplete claims from prior period with the same runoff time
* e.g., incurred in CY 2019 and paid thru 03/31/2020 compared to incurred in CY 2020 and paid thru 03/31/2021

CY - Calendar Year

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18
Q

Medical Claim Cost Trend
Developing Pricing Trends - Component Method (a)

More clear on Objective 2 Note 16

A

Calculate the trend of each component, which are multiplicative then Add the Leveraging

(1 + Core Cost Trend) * (1 + Core Utilization Trend) * (1 + One time changes) * (1 + Structural Changes) * (1 + Populaition Shift) * (1 + Alternative Payment Models Changes) + Leveraging = Net Paid Trend

The highlighted is Allowed Trend

Core Cost Trend = (1 + unit cost trend) * (1 + severity) * (1 + mix of services) - 1

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19
Q

Describe the components of Core Cost Trend and provide an example for each.

Unit Cost Trend
Severity
Mix of Services

A

Unit cost trend - year over year changes in the cost of a fixed basket of services, holding utilization constant. For example, a provider increases the fee for schedule for a visit by 5% to keep pace with inflation.

Severity - changes in the intensity level of the treatment. An example is shift from usual15 minute office visits to 30 minutex office visits

Mix of Services - high level changes such as overall change in the distribution of inpatient, outpatient, professional and other services. Due to the complexity of analyze all changes from mix of services, this is often a balancing item. An example is shift from inpatient to outpatient setting.

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20
Q

Medical Claim Cost Trend
Phases of New Technology Curve and impact on health care costs and trends

for example when a new drug or new therapy out of market

A
  1. Before introduction
  2. Start up - utilization increases slowly, patients and providers learn about it
  3. Catch up - highest utilization, emphasis on treating the existing patients
  4. Steady State - emphasis on newly diagnosed patients
  5. Transition - slowly replaced by another new technology or lower cost version
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21
Q

Medical Claim Cost Trend
Rush, Hush, Crush

A

Rush - People rush to use benefits given upcoming changes to their plans (Note, here the changes are referred to negative changes cutting benefits, changing networks)

Hush - Less utilizations next as people already had the services during Rush period

Crush - Utilization back to normal, but the trend is inflated from the Hush period

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22
Q

Product Development
The Product Development Cycle

A
  1. Innovate
    * align with strategic perspective
    * idea generation
    * idea screening
    * market assessment
  2. Design
    * product structure
    * variables in design
    * contribution requirements
    * regulatory compliance
  3. Build
    * project enrollment, price the product
    * financial assessment
    * implement infrastructure
    * management approval
  4. Sell
    * test market, then mass market
  5. Assess
    * track financials, A/E, consumer feedback
  6. Revise
    * product management
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23
Q

Product Development
Innovate Idea Generation

Drivers of Product Ideas

A
  1. Innovator or Follower
    * Innovators have access to the initial market for a limited time as the only company
    * Follower can save costs as learn from innovators
  2. Changes in Laws and Regulations
  3. Consumer Demand
  4. Marketing and Sales Demand
  5. Changing Demographics
  6. Leveraging insurer’s capabilities (use your strengths)
  7. Competitive advantage (in certain areas)
  8. Changing in economy and financial markets (stability of the product, will people stay or lapse during economic downturn)
  9. Social needs (baby boomers)
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24
Q

Product Development
Innovate Market Assessment

A
  1. What products exist in the market today?
  2. What is the regulatory environment? Any upcoming changes?
  3. Financial values and benefits to consumers
  4. Price targets
  5. Competitors’ reactions
  6. Sales reactions
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25
Q

Product Development
Teams involved in Product Development

A
  1. Senior Management
  2. Marketing
  3. Sales
    * Works directly with customers, have insights into the price sensitivity and products customers have been requesting
  4. Underwriters
    * Quantify the risk, approve the application
  5. IT
    * Help you understand the feasibility of the infrastructure needed and estimate the cost of infrastructure
  6. Operations (claims, billing, and admin)
  7. Compliance
  8. Actuarial
  9. Finance (assess if projections meet corporate targets)
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26
Q

3 26 Experience Rating and Funding Methods

Considerations of Credibility Levels for Experience Rating - Theoretical Considerations

A
  • Low Frequency Coverages - more volatile and need larger exposure base
  • **Widely Vary Claim Size ** - more volatile
  • Confidence Intervals - Chosen by insurer (e.g., 95% confident that the claim level will be within x% of the observed value)
  • Experience due to Statistical Fluctuations - varies inversely to the square root of the number of exposures (fluctuation decreases as exposures increases). This could be interpreted as it takes 4 times of the exposure to double the credibility
  • Non-zero correlation between experience period and projection period (stochastically dependent)
  • Typical Measure - number of lives covered
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27
Q

3 26 Experience Rating and Funding Methods

Considerations of Credibility Levels for Experience Rating - Practical Considerations

A
  • Regulatory Restrictions - Group Sizes
  • Competitive Pressure
  • Adminstartive and Managerial Units - Ability to copy with experience rating
  • Costs of implement experience rating and resulting Gains
  • Effects on Existing Business
  • Management Philosophy
  • Internal Consistency between lines of business
28
Q

3 26 Experience Rating and Funding Methods

Prospective Experience Rating - Steps

A
  1. Develop the estimate of incurred claims
    IC = Paid Claims + Ending Reserve - Starting Reserve
  2. Adjustments to claim experience (e.g., seasonality)
  3. Adjustments to reduce effects of random variation (Pooling Methods)
    * IC After Pooling = IC removed the Pooled Claims + Pooling Charge
  4. Trend costs to account changes over time
  5. Add retention items to get Gross Premiums
  6. Final Adjustments (e.g., polictical requirements)
29
Q

3 26 Experience Rating and Funding Methods

Prospective Experience Rating - Pooling Methods

A

1. Catastrophic Claims Pooling
* For each individual claim, the amount in excess of the pooling threshold is forgiven and not account to the group’s experience for future rates. But a Pooling Charge of all the truncations made will be allocated to all groups participating.
2. Loss Ratio Limit
* Upper limit on the aggregate loss ratio used to set future rates.
3. Credibility Weighting
* IC after Pooling = C(IC before Pooling) + (1 - C) * (Expected or Manual Rate IC)
4. Multi Year Averaging
* Combine several years of LR experience to smooth out fluctuations in a single year. Caution if old experience is of limited use.
* LR After Pooling in Year Z = (5* LR Before Pooling in Year Z + 3*LR Before Pooling in Year Z - 1 + LR Before Pooling in Year Z - 2) / 9

5. Combination Methods

30
Q

3 26 Experience Rating and Funding Methods

Prospective Experience Rating - Common Retention Items

A
  1. Expense Loadings and ACA Fees
  2. Deficit Recovery Charge - charge to recoup pass losses if policyholder had incurred losses in the prior years
  3. Termination Risk Charge - in case if policyholder in a deficit terminates its contract
  4. Profit charge (aka contribution to free reserve)
  5. Investment Income (typically offset your retention loads)
  6. Explicit Margin
31
Q

3 26 Experience Rating and Funding Methods

Compare Prospective Experience Rating and Retrospective Experience Rating

A

Similarities
In terms of rating, both using Actual Past claim costs to project Future expected claim costs.

Commonly used on Medical, Dental and Short-Term Disability.

Differences
Retrospective uses financial experience of the past period is to determine the cost of providing insurance for that period.

Retrospective has financial arrangements and depends on the arrangement, they Share Gain or Loss of past exp.

Retro commonly used for refund purposes, Prospective does not have refund.

Both Rate on Own Exp, but in Retro Group shares in Past Exp also

32
Q

3 26 Experience Rating and Funding Methods

Retrospective Experience Rating Formula

A

Formula Balance = Prior Balance + Premiums + Investment Earnings on Held Account - Claims Charged - Expense Charged - Risk Charge - Premium Stabilization Reserve Addition - Profit

Claims Charged = Paid Claims + Increases in Claim Reserves - Pooled Claims + Pooling Charge + Conversion Charge + Claims Margin

Risk Charge = to cover the risk a policyholder will leave the insurer in a loss position

Premium Stabilization Reserve Addition = Accumulate a portion of a policyholder’s surplus in a reserve to cover experience fluctuations

33
Q

3 26 Experience Rating and Funding Methods

Retrospective Experience Rating - Applicability Considerations

A
  1. Group Size - certain level of resources needed to compile, analyze, and communicate the results thus may need to consider if the group size is large enough to be worth. ACA prohibits prospective and retrospective on small groups medical coverage
  2. Company Financial
  3. Company policies and practices
  4. Contract Provisions (funding arrangement)
34
Q

3 26 Experience Rating and Funding Methods

Fully Insured Plans

A
  • Insurer bears risk of adverse experience
  • Insured have security of insurer being the claim guarantor
  • Contracts subject to insurance laws, regulations of the issued state, premium taxes, ACA fees
  • Insured subjects to ERISA because this is employer benefit plan
35
Q

3 26 Experience Rating and Funding Methods

Special Funding Arrangements - List

A
  1. Reserveless Plan
  2. Minimum Premium Contracts
  3. Self-Funded Plans
  4. Retrospective Funding Arrangements
  5. Level Funded Contracts
  6. Stop Loss Coverage
36
Q

3 26 Experience Rating and Funding Methods

Special Funding Arrangements
Reserveless Plans

A
  • Insurer foregoes some premium (i.e., intended to equal to part or all of the claim reserves)
  • Insured promises to pay the needed amount upon contract termination
  • A typical example is a “lag” premium paying structure which insured have a grace period of 90 to 120 days for each month’s premium due. Upon termination, insured needs to pay all unpaid premiums immediately
  • Risk of insured did not pay the termination premium thus ongoing financial underwriting is needed.
  • Insured may fail to realize this is only a one-time premium reduction which they are funding on paid instead on incurred. Ultimately, they still need to pay the amount and renewal year prem may be substantially higher.
37
Q

3 26 Experience Rating and Funding Methods

Special Funding Arrangements
Minimum Premium Contracts

A
  • Hybrid of insured and self-insured plans
  • Insured deposits funds to an account and claims paid from this account
  • Insurer is liable for liabilities for claims > expected
  • The self-insured piece of contribution does not subject to premium tax
  • Insured premium = Fully insured Premium - Self-insured contributions - Premium Tax on Self-insured part
38
Q

3 26 Experience Rating and Funding Methods

Special Funding Arrangements
Retrospective Premium Arrangement

A
  • Policyholder takes some or all of the aggregate claim risk for reduced risk charge and lower up-front premium
  • E.g., Policyholder pays 90% of premium and two things could happen
    1. If Exp is worse than expected, additional prem due
    2. If Exp is better than expected, they could get some refund
39
Q

3 26 Experience Rating and Funding Methods

Special Funding Arrangements
Self-Insured Plans

A
  • ER is the primary risk taker, may use ASO to adminster the process, and may purchase stop-loss cooverage
  • No premium tax and ACA insurer fees
  • State or Provincial Mandates do not apply but Federal Mandates do (ACA is federal law)
  • Need varying degree of experience to manage coverages
40
Q

3 26 Experience Rating and Funding Methods

Special Funding Arrangements
Level Funded Contracts

A
  • ER pays a predictable, predetermined monthly premium equivalent to a claim adminstrator (includes expected claim costs, admin fees and stop loss coverage)
  • Admin adjudicates and pays claims, even not enough funds in the account as long as premium equivalent is paid on time
  • Reconciliation at end of year,
    1. Incurred Claims < Funded Amount, ER receives an adminstrative credit for the next year renewal premium equivalent
    2. Incurred Claims > Funded Amount, Stop Loss coverage covered
  • The downside risk is covered with stop loss
  • ER benefits from good experience with lower premium equivalent or refund
41
Q

3 26 Experience Rating and Funding Methods

Special Funding Arrangements
Stop Loss Contracts

A

Stop Loss is used with Self-Insured Plans to provide insurance of claims in excess of particular levels

Specific Stop Loss insures claims of individual coveredin excess of a threshold

Aggregate Stop Loss insures aggregate claim of the plan excess of a threshold

42
Q

3 26 Experience Rating and Funding Methods

Special Funding Arrangements
Considerations of choosing Funding Arrangements

A
  • Effect on Retention Items (Risk Charge, premium taxes)
  • State and Federal Regulations
  • Competitive Landscape
  • ER risk tolerance level
  • Nature and size of the insurance risk assumed by each party
  • Insurer’s ability to unbundle the financial agreement
  • Policyholder and insurer preferences on funding methods
43
Q

3 26 Experience Rating and Funding Methods

Describe items to consider when a rate guarantee exists

A

1. Mis-estimation Risk - A rate guarantee will lock the rate for a longer period of time. The potential impact of the misestimation of any of the costs under the contract is relatively greater than that for a standard one-year contract.
2. Trend Risk - The longer a trend needs to be estimated into the future, the higher the risk of uncertainty and inaccuracy due to the changing environment. If the trend estimated is lower than expected, the effect will be magnified as the underestimated trend will be compounded. Should exercise caution in the use of long-term rate guarantee for trend sensitive coverage.

44
Q

Objective 3
Illustrative Examples on Experience Rating and Funding Methods

Types of Rating Methods and Related Arrangements

A

1. Fully Pooled Method - renewal based on the insurer’s overall portfolio, not plan experience
2. Experience Rating Method - use past experience of the group to determine the rates.
* Prospective Experience Rated - (non-refund), use past exp to determine future claim costs
* Retrospective Experience Rated - (retention accounting), policyholder shares the benefits and deficits with the insurer depends on the arrangement

45
Q

3 Illustrative Examples on Experience Rating and Funding Methods

Describe the Arrangements under Retrospective Experience Rating

Hint total 3

A
  1. Deficit Recovery Arrangement - deficit recovered with premium increases over certain number of years
  2. Unilateral Agreement - insurer shares surplus with policyholder but insurer assumes all deficits
  3. Bilateral Agreement - insurer shares both surplus and deficits with policyholder upon an agreed amount
46
Q

3 29 Group Insurance Underwriting

Three Large Group Market Segments

A
  1. Pooled Groups (51-200 EEs)
  2. Experience Rated Groups (201 - 1000 EEs)
  3. Large Groups (1001 or more EEs)
47
Q

3 29 Group Insurance Underwriting

Basic Principles of Underwriting of Large Group

A
  • Underwriting involves financial projections based on aggregate exp data of the specific group
  • Nature of group insurance offers inherent risk protection as the employee risk pool generally consists largely healthy sufficiently to work individuals
  • Key risk factors include demographics, industry, financial outlook, workforce location, workforce stability, carrier persistency, and level of participation
  • Prior loss ratio, utilization, and experience data is often useful in pricing
  • Must also consider the dynamics of managed care plans, multiple choice scenarios and their impacts on anti-selection
  • Due to larger claim size and lower frequency, life and disability requires larger ER case to do experience rating than medical and dental
  • ER and Insurer share goals of low claim costs, higher provider quality, and satisfied EEs. Underwriter should help both parties to acheive their objective.
48
Q

3 29 Group Insurance Underwriting
New Business Underwriting for Large Groups (a)
Characteristics of Large Group

A

1. Age and Gender - Age is highly correlated with mortality and morbidity, gender mix affects claim costs
2. Location or Area - costs of services vary significantly by location attributed to different level of competition from providers in each location
3. Industry - some industries expose EE to health hazards, high level of stress, or have high turnover rates resulting in substandard risk and admin challenges
4. Financial Stability -
* Does ER have good record of paying premiums on time
* Any anticipated layoffs could spike in disability claims and use of medical and dental services
* Put caveats in quote reserve the right to reserve if employment changes by 10% or more
5. Level of EE Participation and Level of ER Subsidization
* Pre-ACA, 75% min part required is common
* ACA requires guarantee issue for major medical, even for large groups. To copy with, insurers add participation and subsidization level as rating factors
6. Ease of Administration - Large groups offer economies of scale opportunity but are often complex and require more customized services
* Does the group has Retiree subgroup? More admin needed as coordination of benefits with Medicare and more claims per person leads to more customer service calls
7. Persistency - setup a new business is extremely expensive and the upfront costs may need to be recouped in couple years

49
Q

3 29 Group Insurance Underwriting
New Business Underwriting for Large Groups (b)
Other Considerations

A
  • Larger ER often opt for self-funded ASO contracts to avoid state premium taxes, state mandates, insurer’s profit and risk margin and more closely control their cashflows
  • Access to group-specific experience data should be readily available. Underwriters should ask is the past data meaningful and how to apply it to the projection of the proposed plan
  • Little emphasis on health status of individuals, more look the aggregate
  • HIPPA prohibits require evidence of insurability for late entrants
  • ACA promotes access and consumer choice
    (prohibit preexisting conditions exclusions, dependent coverage to 26, no lifetime max, no annual max on essential health benefits, health insurance exchange)
  • Plan Design - underwriters should review the different plan options, with the goals to max enrollment while controlling antiselection
50
Q

3 29 Group Insurance Underwriting

ACA Program Design Considerations for Large Groups

A

1. Plans offered by Large ERs must meet below criteria:
* Certain classes of benefits must be covered to qualify as Minimal Essential Coverage (MEC). The MEC must be offered to at least 95% of Full Time EEs + Dependents
* Meet Minimum Value (AV), cover 60% of allowed cost
* Must offer affordable coverage. EE contribution can’t exceed 9.5% of income for a single only coverage
2. Max waiting period is 90 days before benefits must be offered to a new EE
3. ER Pays Penalty if does not provide a MEC meets the 60% MV and affordability require, and at least 1 EE received federal subsidy from individual market exchange
4.Public Exchanges
5. Private Exchanges

51
Q

3 29 Group Insurance Underwriting

ACA Program Design Considerations for Large Groups

Public Exchanges

A
  • Individual and Small Groups could purchase coverage here
  • EEs may leave their ER plans to seek out coverage at public exchanges
  • Individual Coverage Health Reimbursement Arrangements (ICHRA) 2020
    1. Large ERs can fund use pre-tax funds for EEs to purchase coverage in Individual Public Exchange
    2. If no EE obtain Fed Tax Credits, ERs are not subject to penalty

Offer more Consumer Choices

52
Q

3 29 Group Insurance Underwriting

ACA Program Design Considerations for Large Groups

Private Exchanges

A
  • Often established by Employee Benefits Consulting Firms and Health Insurance Brokage
  • Allows groups to choose insurers and plans
  • Creates anti-selection risk
53
Q

3 29 Group Insurance Underwriting

Underwriting and Evaluating Experience Considerations - Group Life

A
  • Volatile Exp due to low frequency and variations in amounts of coverage (especially optional life coverage)
  • Pooling of large claims is common
  • Experience rating requires larger case (# of exposures) and usually based on several years of experience
  • Some group life coverage may continue into retirement, needs to consider the risk of financial stability, layoff, and aging of the population on the retiree liability
  • Any Additional benefit features (e.g., terminal illness benefits and universal life), those need to be managed
54
Q

3 29 Group Insurance Underwriting

Underwriting and Evaluating Experience Considerations - Group Disability Income

A
  • Volatile Exp due to low frequency but large liabilities with uncertainty about how long a claim will last
  • Claims are subjective
  • Identify the pattern, for example business cycles. In economic downturn, more people file disability and termination from disability is lower
  • Overinsurance should be avoided
    - overinsurance creates moral hazard, affects the insured’s motivation to file a claim or return to work
  • Groups are classified by occupation and industry
  • Liberal defintions should be limited (own occupation vs. any occupation)
  • Non-contributory plans are desirable to limit the selection risk
  • An ER actively support EEs to return to work will experience lower claim costs
  • Firms with a history of employment fluctuation are higher risk
  • Surplus from good experience may need to carry through down cycles
55
Q

3 29 Group Insurance Underwriting

Evaluating Large Group Experience - Medical Plans

A
  1. Large group, often one year of medical claim exp data is sufficient to project future costs
  2. Underwriter should adjust the past exp for any changes of the proposed offering compared to the current offering underlie the past exp including:
    service area, size of network, in-network usage, ease of access, cost containment programs, utilization management programs and impacts on the costs, provider payment/reimbursement contracts, projected enrollment
  3. Evaluating and projecting claim costs may require dealing with multiple choice scenario, needs to understand selection and anti-selection risk
56
Q

3 29 Group Insurance Underwriting
Development of Large Group Proposals - Considerations

A
  • Large group RFPs are often large, with lengthy information and detailed financial exhibits
  • Large groups often have less perceived need for insurance protections, and are looking more for the quality and the price of admin services
  • Underwriters should consider the plan design, enrollment patterns, and funding arrangements that may be unique to the group
  • Goal is to make a highly customized plan
  • Must develop charges for admin expenses, which are likely case-specific
  • A well-designed risk-sharing arrangement should include a fair formula and reasonable caveats for changes in demographics, gain/loss sharing and pooling
  • Performance guarantees are important to large groups, most often deal with the speed and accuracy of claim processing and customer service, including average call waiting times, and issue resolution speed
  • Consider multiple choice scenario and how this affects anti-selection risk

Request for Proposals (RFPs) - Large group request for proposals, insurers provide proposals to bid

57
Q

3 29 Group Insurance Underwriting
Large Group Renewal Underwriting Steps

A

1. Evaluate the case
- review changes in enrollment, antiselection, catastrophic claims, effectiveness of cost control measures and admin
- new information is now available
2. Develop the renewal recommendations
- present the new premium rates for the existing program
- may propose alternate funding arrangements or plan design changes
3. Revise Underwriting
-needs and benefits of the group are constantly change
-develop cost estimates for any composition changes
4. Renewal Monitoring
-track how exp went to identify emerging trends
-review claims by diagnosis, type of provider, type of service, area and more
-implement corrective actions
-track any risks may put insurer at the risk of below ACA MLR (85% for large group)

58
Q

3 29 Group Insurance Underwriting
Special Risks List

groups or people join together to purchase insurance

A

1. Association Programs
-Association of individuals
-Multiple-employer trusts (MET)
-ACA may eliminate the need for many association plans to offer health insurance
2. Taft-Hartley Plans
-offer by labor unions
-state laws differ widely regard to eligibility, types of coverages, EE contributions
3. Purchasing Alliances
-formed when 2 or more non-affiliated large groups come together

59
Q

3 30 Managing Selection in a Multiple Choice Environment
Favorable vs. Unfavorable Selection

A

Favorable selection - low risk EEs choose the insurer or plan option
Unfavorable selection - high risk EEs choose the insurer or plan option (aka anti-selection)

low risk = have lower than average expected claim costs

In a multiple choice scenario, predict how selection will be in each choice and control the pricing to deal with selections are important

60
Q

3 30 Managing Selection in a Multiple Choice Environment
Why the Cost in a multiple choice environment > single choice environment?

A
  • EEs know better about their health status, and will choose the way to minimize their OOP costs (at expense of insurer or ER). This is the cost of selection.
  • Less economy of scale and negotiating leverage with providers due to fragmentation of a group
  • Communications more complex, and admin expenses are higher due to administer more plans
61
Q

3 30 Managing Selection in a Multiple Choice Environment
Why Offer Multiple Choice If It Costs More?

A

* Introducing a new option - Allows time for testing and transition to a new option
* Taking advantage of favorable selection -attracts low risk EEs
* Encouraging Consumerism - allows EEs to choose from options and use plan specific features to entice them to choose the option
* Implement a Defined Contribution Concept - where ER contributes a fixed amount each month, EE could use this amount to choose the plan fits to their needs most, and pay the difference in price
* Offering choice to distinguish the ER as leading-edge
* Increase employee satisfication

62
Q

3 30 Managing Selection in a Multiple Choice Environment

Factors Influence EE Choice of Plan Option

A

1. Inertia - EEs tend to stay in their current plan option and don’t want changes unless something significantly change
2. Provider Network - availability, fees, reputation
3. Plan provisions and costs - covered services, cost sharing, out-of-network coverage
4. ER actions and attitudes - ER Contribution level and communication to EE
5. EE and dependent demographics, age, gender, health status, education, degree of risk aversion, family size
6. Insurer and Administartion Issues - insurer reputation, claim adjudication process, any bad customer service in the past?
7. Information available about each option - communication, word-of-mouth, automated decision support tool (e.g., help EE to access OOP under each option based on their health needs)

63
Q

3 30 Managing Selection in a Multiple Choice Environment

Methods to Measure Selection and Health Status

A
  1. Traditional Age and Gender Analysis
  2. Health Risk Assessments
    -Questionnarie to EE to self-reporting
    -Assign a health risk score to each EE based on smoking status, BMI, exercise, alcohol
  3. Risk Adjusters - Use a member’s past claim (diagnoses, services received, prescription history) to predict future claim

Average health risk assessment score or risk adjuster score is a measure of selection

64
Q

3 30 Managing Selection in a Multiple Choice Environment

Defined Contribution Model

A
  • ER contributes a fixed $amount, not percentage amount
    EE Contribution = Total Prem for the EE chosen Option - ER fixed contribution
  • ER uses defined contribution model to control the risk of rising health care costs
  • Insurer should anticipate the mix of subscribers choosing respective options and add selection load to the premium
65
Q

3 30 Managing Selection in a Multiple Choice Environment

Describe techniques an underwriter can use to manage selection and its financial impact in a multiple choice environment

A
  1. Additional premium margin to account for the potential not perfectly predict the selection pattern
  2. EE Contributions or Plan Design Limits
    * Limit the spread in monthly EE contributions from the lowest to the highest cost option (e.g., limit the max spread of monthly EE contribution to $50 for single coverage, $100 for family)
    * Limit the value of richest plan to the lowest plan of no more than 20%-30%
    * Mix the favorable and unfavorable cost sharing among options
  3. For 1 insurer offering multiple options, could add premium load for low level of EE participation for large group
  4. For multiple insurers,
    - An insurer could require all insurers offer consistent underwriting, eligibility, covered services, wellness program, design parameters, ER subsidization
    - All insurers agree to redistribute of income based on health status of employees select each insurer option
    - Insurer could imposes additional min part requirement and reserve the right to requote if fall below min level
66
Q

3 30 Managing Selection in a Multiple Choice Environment

Pricing Strategy in Multiple Choice Situations
Describe Steps used to develop premium rates

A
  • Step 1 - Determine the value of each option ignoring the selection, with consideration of
    -Expected cost of the benefits
    -Provider reimbursements and arrangements
    -Medical management differences
    -Admin expenes and margin
  • Step 2 - Estimate the enrollment mix by plan option
  • Step 3 - Estimate the relative health status factor for each option based on step 2
  • Step 4 - Calculate the preliminary rates (1x3)
  • Step 5 - Calculate the average selection load (average of step 4 / average of step 1)
  • Step 6 - Calculate the blended selection adjusted rates
    -For one insurer (1x5)
    -For Multi-insurer (Use step 4 rates)

Ultimate Goal is determine the Aggregate Premium to cover the Aggregate Claims for all Options

67
Q

3 30 Managing Selection in a Multiple Choice Environment

Monitoring Results in Multiple Choice Environments

A
  • Monitor the loss ratio for all options combined to ensure the aggregate premiums are sufficient to cover the aggregate claim
  • Compare the loss ratio by option to understand if employee choice of certain option might cause a higher cost than expected
  • Monitor the A/E Selection Patterns and Health Status in each option, segmented by anticipated selection variables (e.g., employee contribution, cost sharing option). This allows insurer to understand what is causing the diff in actual costs and will allow insurer to use this to adjust premiums.
  • Compare how health status in each option change over time to allow insurer to react before an antiselection spiral starts and makes timely changes (e.g., ER contribution)
  • Monitor competitors, marketplace pricing and underwriting practices to the extent where the reliable public infor is avaialble. This allows insurer to compare its plan to plans offered by its competitors as well as employee costs of each option. This also allows insurer to assess what is common to offer to EEs in the industry. Allows to compare whether if receiving favorable or unfavorable selection relative to other insurers.
  • Market research of current and potential insureds to understand what factors cause them to select certain option
  • For an insurer offers plan alongside other insurers’ plans, compare the demographic and health status by each insurer or by plan