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Organizational Behavior > Group 1 > Flashcards

Group 1 Flashcards

0
Q

What would a score of 8,1 would indicate on the managerial grid?

A

A manager who is highly production motivated and cares little for interpersonal relationships

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1
Q

The way that people communicate with each other using their bodies

A

Body language

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2
Q

Leadership characteristics that inspire employees is called

A

Charisma

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3
Q

Which if the following does Not describe type A personality

A

One at a time process. Type A rush. Type B pace themselves and work through things slowly.

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4
Q

Agreement of members if a group on a decision is called.

A

Consensus

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5
Q

Which of the following characteristics does not describe organic organizations

A

Vertical specialization.

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6
Q

Leaders that use group ideas to make decisions.

A

Democratic.

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7
Q

Which of the following reinforcement schedules tends to produce a consistent high rate of response

A

Fixed rate & variable interval

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8
Q

Which is NOT a factor that influences the favorableness of a leader.

A

Charisma level

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9
Q

Which contingency theory focuses I the readiness of the employees

A

Life cycle model.

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10
Q

A billboard is an example of?

A

One way communication.

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11
Q

According to Herzberg, what are the two factors relating to job satisfaction.

A

Hygiene and motivation.

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12
Q

Leader that give the group total freedom

A

Laisserez-faire

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13
Q

To satisfice involves making a decision which is

A

Good enough.

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14
Q

Which is not a communication pattern

A

Arc.

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15
Q

What does bars stand for

A

Behaviorally anchored rating scale

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16
Q

When someone receives too much information and cannot tell what is important from what is not is called

A

Overload.

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17
Q

Narrow span of control is expected when

A

Task are difficult and complex. Tasks required group effort. Workers are poorly trained.

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18
Q

When someone deliberately tampers with a message, leaving out information, it is called

A

Omitting

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19
Q

The Delphi technique relies on

A

Surveys.

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20
Q

Which of the following is not a organizational theory

A

Assembly

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21
Q

If a parent grounds a child from the computer after the fail a test, which of the following best describes the type of conditioning

A

Negative punishment.

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22
Q

When information is communicated informally in an organization it is called the

A

Grapevine.

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23
Q

Herzberg believed that increasing which if the following would increase job satisfaction

A

Depth. Depth is related to job enrichment.

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24
Q

The organizational structure where a group performing a specialized tasked reports to manager on that same area

A

Functional

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25
Q

Which is then following is not a need specified by Mcclelland.

A

nCof.

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26
Q

The organizational structure where there are staff departments that support other department

A

Line and staff.

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27
Q

Vertical-dyad linkage create

A

In-groups and out- groups. Aka have and have-nots.

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28
Q

The organizational structure where organizations are strictures around a special project or event.

A

Matrix.

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29
Q

Behavioral decisions theory relies on

A

Intuition. Intuition is the ability to see and understand the various elements of a problem.

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30
Q

When you are a secretary and there are seven levels between your role and the CEO, your organization is considered to be

A

Tall.

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31
Q

Which has the least formalized chain of command.

A

A family business.

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32
Q

When the control of a organization are centralized, the communication between departments will be.

A

Vertical.

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33
Q

In the Delphi technique, decisions are made by a

A

Decision making panel

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34
Q

Which of the following is not an aspect of organic organization

A

Incentive programs.

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35
Q

In what way does erg theory differ from maslow’s hierarchy of needs

A

It’s consolidates maslow’s five steps into three. Erg theory focuses on a progression and regression pattern, while Maslow theory is main progression. It claims that’s person can focus on more than one level of needs at a time.

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36
Q

When a manager makes a decision then looks for information to justify the decision it is called

A

Implicit favorite model.

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37
Q

Which of the following is not one of the big five personally traits.

A

Sociability.

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38
Q

When you are selecting a new location for a second office, this decision would be considered

A

Non programmed.

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39
Q

Which if the following correctly interprets the two factors model in context.

A

A person becomes happy with their job when they feel responsibility and accomplishment, but they will not be unhappy without them.

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40
Q

When you make a routine, everyday decision it is called

A

Programmed.

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41
Q

To carry out implicit favorite model the decisions maker must.

A

Already have an idea of what solution they think is best. This solution is their implicit favorite.

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42
Q

When you find the answer to your problem for something else is an example of the

A

Bounded rationally model.

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43
Q

What is the hierarchy through which power flows.

A

Chain of command.

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44
Q

When you choose the solution that the greatest benefit for you

A

Econological

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45
Q

True or false

Type A and type B personalities are both efficient, they just do things different ways.

A

False.

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46
Q

Which of the following are barriers to making a decisions

A

Statistics, lacy of statistics, emotions.

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47
Q

What does erg stand for?

A

Existence relatedness growth.

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48
Q

Which of the following in not a type of resistance

A

Biological

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49
Q

Vertical dyad linkage is also called

A

Leader-member exchange.

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50
Q

If you are a authoritarian you ascribe to

A

Theory X

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51
Q

A manager knows that I’d they invest in a certain stock there is a sixty percent chance that they will make money. What type if decision making environment is this?

A

Risk. Risk environments involve a known provoking about the outcome if the decision.

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52
Q

The organizational structure where organizations are divided by products or divisions.

A

Product.

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53
Q

In situations with very little year to year change, what type of organization is generally most efficient

A

Mechanical because it’s structured to ensure that specific tasks are accomplished efficiently.

54
Q

A manager who believes that all people are valuable and want to contribute to their best abilities to ascribe you.

A

Theory Y

55
Q

If a person scores in the 99th percentile for agreeableness they are.

A

An extremely kind,trusting and friendly person.

56
Q

Who believe that managers make decisions based on their assumptions of human nature.

A

McGregor

57
Q

What’s is the highest rating on the BARS

A

9

58
Q

Which of he following is not a contributor to an employees attitude.

A

Education.

59
Q

What is the ideal score on Blake and mouton’s managerial grid.

A

9,9 competent leader who creates a productive and comfortable working environment.

60
Q

When a interest in the peoples problems affects the outcome, not the changes themselves it is known as

A

Hawthorne effect.

61
Q

Job enlargement is related to

A

Breadth. Breadth is the horizontal factors of a job, such as quantity and diversity.

62
Q

When a person acts as expected as part of the group they are portraying their.

A

Role.

63
Q

Which of the following is not a step in the decision making process according to Herbert Simon.

A

Identify.

64
Q

When someone is producing a standard it is called.

A

Norm.

65
Q

Which of the following is not a named for McClelland theory of needs

A

Thematic Apperception test.

66
Q

When am employee puts in extra time and effort with the hopes of receiving a large bonus, this employee is being motivated by

A

Expectancy.

67
Q

Which of the following is not a contingency theory of leadership.

A

Erg theory.

68
Q

When your manager completes a job review with you regarding your performance they give you.

A

Feedback.

69
Q

Which is the final stage of maslow’s hierarchy of Needs

A

Self-actualization.

70
Q

Which defense mechanism occurs when someone transfers their thoughts and feelings onto others.

A

Projection.

71
Q

Which is the first stage of maslow’s hierarchy of needs

A

Physical needs.

72
Q

When communication Is given from the CEO it his subordinates it is called

A

Top down.

73
Q

Factor that always stays the same.

A

Constant.

74
Q

Information that is difficult to measure is called

A

Qualitative.

75
Q

If you believe all people are good. You ascribe to this school of thought.

A

Humanistic.

76
Q

Standards or principles

A

Values.

77
Q

Which of the following is not a factor with job satisfaction.

A

Vacation location.

78
Q

When a person responds to a neutral stimulus ________ is being used.

A

Classical conditioning.

79
Q

Getting a scholarship because of good grades is an example of

A

Extrinsic reinforcement.

80
Q

Risks to the organization when individuals have chronic stress invoked all but the following

A

High Morale.

81
Q

Which of the following is the second step when forming a group

A

Storming.

82
Q

How well the group works together is called.

A

Cohesiveness.

83
Q

Leader that centralize power and decisions in themselves

A

Autocratic.

84
Q

Which of the following is the title that protects race?

A

7 or VII

85
Q

Which of the following investigates business and individuals for enforcement of laws regarding protected classes.

A

EEO

86
Q

Which of the following ensures that employees retain access to medical coverage after involuntary termination.

A

Cobra.

87
Q

Which of the following in not a protected title VII class

A

Sexual preference.

88
Q

Which of the following is not an example of traditional authority.

A

Secretary.

89
Q

Which of the following is responsible for ensuring employee safety

A

OSHA.

90
Q

Not a way to deal with risk

A

Deflecting.

91
Q

Which of the following is an example of environmental stress

A

Construction noise.

92
Q

Which of the following is an example of maslow’s first level of needs.

A

Food.

93
Q

Which is the second stage of maslow’s hierarchy of needs

A

Safety needs.

94
Q

When you choose the best action for each situation

A

Situation leadership.

95
Q

When a supervisor asks for opinions in making decisions

A

Participative leaderships.

96
Q

Which of the following is a union function.

A

Negotiate pay.

97
Q

What is an example of maslow’s third level of needs?

A

Love.

98
Q 
What of the following is not part of a training program. 
Job sharing
Job rotating
Temporary promotion 
Promotion
A

Promotion.

99
Q

Which of the following is a industry commonly known to have line employees
Automotive
Woodworking
Education retail.

A

Automotive.

100
Q

Hands off leadership

A

Laissez faire leadership.

101
Q

Which of the following tells employees and others what is the main purpose of the company is

A

Mission statement.

102
Q

A policy can be defined as a _______ action course that serves as a guide for the identified as accepted objective as goals.

A

Predefined.

103
Q

A totalitarian leader

A

Sutocratic leadership.

104
Q 
Which of the following is not a supervisory function?
Marketing. 
Planning. 
Staffing. 
Organizing.
A

Marketing.

105
Q 
Which of the following is an example of an extrinsic reward. 
Raise. 
Self-estem
Praise
Personal development
A

Raise.

106
Q

If a plant manager is takes to reduce costs by 10% this is an example of what kind of goal.

A

Operational.

107
Q 
Which of the following shows the relationship between employees and their peers.
Organizational chart
Gantry chart
Decision 
Simulation.
A

Organizational chart.

108
Q

Which of the following shows alternate paths for decision making.

A

Decision tree.

109
Q

When a supervisor administers a questionnaire among participants that have met it is called.

A

Delphi technique.

110
Q

Which of the following shows a timeline for projects.

A

Gantt chart.

111
Q

Who created theory X and theory Y?

A

Douglas McGregor

112
Q

When two grip is of individuals work together to resolve a problem it is called

A

Negotiation.

113
Q

What is it called when a third party is facilitating negotiations?

A

Mediations.

114
Q

An employee that works on an assembly line performing the same task again and again is an example of.

A

Job specialization.

115
Q

Two receptionists work at widget INC one in the morning and one in the afternoon. They are a example of.

A

Job sharing.

116
Q

When a person acts as expected as part of the group they are portraying their

A

Role

117
Q

Who first studied job motions with bricklayers. Studying how fewer hand motions made the work faster.

A

Frank Gilbreth.

118
Q

When someone is producing at standard it is called

A

The norm

119
Q

What is it called when a third party of empowered to resolve a disagreement it is called.

A

Arbitration.

120
Q

Who was a proponent of bureaucracy.

A

Max weber.

121
Q

What is a formal complaint called?

A

Grievance.

122
Q

Which industry is part of a dynamic environment, meaning the market is constantly changing and updating.

A

Electronics.

123
Q 
What can't be discussed in a job interview. 
Education and degrees 
Children 
Previous wages
Personality.
A

Children.

124
Q 
To motivate line employees and keep them interested in their work, supervisors may institute any of the following but. 
Job specialization 
Job rotation 
Mentoring 
Four day work weeks.
A

Job specialization.

125
Q

The grapevine of the organization is everything but.

A

Formal.

126
Q

When a supervisor believes that all employees like work it is called.

A

Theory. Y

127
Q 
The scientific study originally tested workers output and light, later revealing unintended consequences. 
Theory x
Theory y
Hawthorne effect. 
TQM
A

Hawthorne effect.

128
Q

Referent power is the same as.

A

Charismatic leadership.

129
Q

Legitimate power is the same as

A

Traditional leadership.

130
Q

Regarding sexual harassment which of the following is not true.

A

Harasser must be superior employee.

131
Q

Who created a system of human needs and motivations?

A

Abraham Maslow.

132
Q

Long term success through customer satisfaction.

A

TQM

133
Q

Who is responsible for developing the 14 principles of management?

A

Henri fayol

Organizational Behavior (1 decks)

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