Group 1 Flashcards
0
Q
What would a score of 8,1 would indicate on the managerial grid?
A
A manager who is highly production motivated and cares little for interpersonal relationships
1
Q
The way that people communicate with each other using their bodies
A
Body language
2
Q
Leadership characteristics that inspire employees is called
A
Charisma
3
Q
Which if the following does Not describe type A personality
A
One at a time process. Type A rush. Type B pace themselves and work through things slowly.
4
Q
Agreement of members if a group on a decision is called.
A
Consensus
5
Q
Which of the following characteristics does not describe organic organizations
A
Vertical specialization.
6
Q
Leaders that use group ideas to make decisions.
A
Democratic.
7
Q
Which of the following reinforcement schedules tends to produce a consistent high rate of response
A
Fixed rate & variable interval
8
Q
Which is NOT a factor that influences the favorableness of a leader.
A
Charisma level
9
Q
Which contingency theory focuses I the readiness of the employees
A
Life cycle model.
10
Q
A billboard is an example of?
A
One way communication.
11
Q
According to Herzberg, what are the two factors relating to job satisfaction.
A
Hygiene and motivation.
12
Q
Leader that give the group total freedom
A
Laisserez-faire
13
Q
To satisfice involves making a decision which is
A
Good enough.
14
Q
Which is not a communication pattern
A
Arc.
15
Q
What does bars stand for
A
Behaviorally anchored rating scale
16
Q
When someone receives too much information and cannot tell what is important from what is not is called
A
Overload.
17
Q
Narrow span of control is expected when
A
Task are difficult and complex. Tasks required group effort. Workers are poorly trained.
18
Q
When someone deliberately tampers with a message, leaving out information, it is called
A
Omitting
19
Q
The Delphi technique relies on
A
Surveys.
20
Q
Which of the following is not a organizational theory
A
Assembly
21
Q
If a parent grounds a child from the computer after the fail a test, which of the following best describes the type of conditioning
A
Negative punishment.
22
Q
When information is communicated informally in an organization it is called the
A
Grapevine.
23
Q
Herzberg believed that increasing which if the following would increase job satisfaction
A
Depth. Depth is related to job enrichment.
24
The organizational structure where a group performing a specialized tasked reports to manager on that same area
Functional
25
Which is then following is not a need specified by Mcclelland.
nCof.
26
The organizational structure where there are staff departments that support other department
Line and staff.
27
Vertical-dyad linkage create
In-groups and out- groups. Aka have and have-nots.
28
The organizational structure where organizations are strictures around a special project or event.
Matrix.
29
Behavioral decisions theory relies on
Intuition. Intuition is the ability to see and understand the various elements of a problem.
30
When you are a secretary and there are seven levels between your role and the CEO, your organization is considered to be
Tall.
31
Which has the least formalized chain of command.
A family business.
32
When the control of a organization are centralized, the communication between departments will be.
Vertical.
33
In the Delphi technique, decisions are made by a
Decision making panel
34
Which of the following is not an aspect of organic organization
Incentive programs.
35
In what way does erg theory differ from maslow's hierarchy of needs
It's consolidates maslow's five steps into three. Erg theory focuses on a progression and regression pattern, while Maslow theory is main progression. It claims that's person can focus on more than one level of needs at a time.
36
When a manager makes a decision then looks for information to justify the decision it is called
Implicit favorite model.
37
Which of the following is not one of the big five personally traits.
Sociability.
38
When you are selecting a new location for a second office, this decision would be considered
Non programmed.
39
Which if the following correctly interprets the two factors model in context.
A person becomes happy with their job when they feel responsibility and accomplishment, but they will not be unhappy without them.
40
When you make a routine, everyday decision it is called
Programmed.
41
To carry out implicit favorite model the decisions maker must.
Already have an idea of what solution they think is best. This solution is their implicit favorite.
42
When you find the answer to your problem for something else is an example of the
Bounded rationally model.
43
What is the hierarchy through which power flows.
Chain of command.
44
When you choose the solution that the greatest benefit for you
Econological
45
True or false
| Type A and type B personalities are both efficient, they just do things different ways.
False.
46
Which of the following are barriers to making a decisions
Statistics, lacy of statistics, emotions.
47
What does erg stand for?
Existence relatedness growth.
48
Which of the following in not a type of resistance
Biological
49
Vertical dyad linkage is also called
Leader-member exchange.
50
If you are a authoritarian you ascribe to
Theory X
51
A manager knows that I'd they invest in a certain stock there is a sixty percent chance that they will make money. What type if decision making environment is this?
Risk. Risk environments involve a known provoking about the outcome if the decision.
52
The organizational structure where organizations are divided by products or divisions.
Product.
53
In situations with very little year to year change, what type of organization is generally most efficient
Mechanical because it's structured to ensure that specific tasks are accomplished efficiently.
54
A manager who believes that all people are valuable and want to contribute to their best abilities to ascribe you.
Theory Y
55
If a person scores in the 99th percentile for agreeableness they are.
An extremely kind,trusting and friendly person.
56
Who believe that managers make decisions based on their assumptions of human nature.
McGregor
57
What's is the highest rating on the BARS
9
58
Which of he following is not a contributor to an employees attitude.
Education.
59
What is the ideal score on Blake and mouton's managerial grid.
9,9 competent leader who creates a productive and comfortable working environment.
60
When a interest in the peoples problems affects the outcome, not the changes themselves it is known as
Hawthorne effect.
61
Job enlargement is related to
Breadth. Breadth is the horizontal factors of a job, such as quantity and diversity.
62
When a person acts as expected as part of the group they are portraying their.
Role.
63
Which of the following is not a step in the decision making process according to Herbert Simon.
Identify.
64
When someone is producing a standard it is called.
Norm.
65
Which of the following is not a named for McClelland theory of needs
Thematic Apperception test.
66
When am employee puts in extra time and effort with the hopes of receiving a large bonus, this employee is being motivated by
Expectancy.
67
Which of the following is not a contingency theory of leadership.
Erg theory.
68
When your manager completes a job review with you regarding your performance they give you.
Feedback.
69
Which is the final stage of maslow's hierarchy of Needs
Self-actualization.
70
Which defense mechanism occurs when someone transfers their thoughts and feelings onto others.
Projection.
71
Which is the first stage of maslow's hierarchy of needs
Physical needs.
72
When communication Is given from the CEO it his subordinates it is called
Top down.
73
Factor that always stays the same.
Constant.
74
Information that is difficult to measure is called
Qualitative.
75
If you believe all people are good. You ascribe to this school of thought.
Humanistic.
76
Standards or principles
Values.
77
Which of the following is not a factor with job satisfaction.
Vacation location.
78
When a person responds to a neutral stimulus ________ is being used.
Classical conditioning.
79
Getting a scholarship because of good grades is an example of
Extrinsic reinforcement.
80
Risks to the organization when individuals have chronic stress invoked all but the following
High Morale.
81
Which of the following is the second step when forming a group
Storming.
82
How well the group works together is called.
Cohesiveness.
83
Leader that centralize power and decisions in themselves
Autocratic.
84
Which of the following is the title that protects race?
7 or VII
85
Which of the following investigates business and individuals for enforcement of laws regarding protected classes.
EEO
86
Which of the following ensures that employees retain access to medical coverage after involuntary termination.
Cobra.
87
Which of the following in not a protected title VII class
Sexual preference.
88
Which of the following is not an example of traditional authority.
Secretary.
89
Which of the following is responsible for ensuring employee safety
OSHA.
90
Not a way to deal with risk
Deflecting.
91
Which of the following is an example of environmental stress
Construction noise.
92
Which of the following is an example of maslow's first level of needs.
Food.
93
Which is the second stage of maslow's hierarchy of needs
Safety needs.
94
When you choose the best action for each situation
Situation leadership.
95
When a supervisor asks for opinions in making decisions
Participative leaderships.
96
Which of the following is a union function.
Negotiate pay.
97
What is an example of maslow's third level of needs?
Love.
98
```
What of the following is not part of a training program.
Job sharing
Job rotating
Temporary promotion
Promotion
```
Promotion.
99
Which of the following is a industry commonly known to have line employees
Automotive
Woodworking
Education retail.
Automotive.
100
Hands off leadership
Laissez faire leadership.
101
Which of the following tells employees and others what is the main purpose of the company is
Mission statement.
102
A policy can be defined as a _______ action course that serves as a guide for the identified as accepted objective as goals.
Predefined.
103
A totalitarian leader
Sutocratic leadership.
104
```
Which of the following is not a supervisory function?
Marketing.
Planning.
Staffing.
Organizing.
```
Marketing.
105
```
Which of the following is an example of an extrinsic reward.
Raise.
Self-estem
Praise
Personal development
```
Raise.
106
If a plant manager is takes to reduce costs by 10% this is an example of what kind of goal.
Operational.
107
```
Which of the following shows the relationship between employees and their peers.
Organizational chart
Gantry chart
Decision
Simulation.
```
Organizational chart.
108
Which of the following shows alternate paths for decision making.
Decision tree.
109
When a supervisor administers a questionnaire among participants that have met it is called.
Delphi technique.
110
Which of the following shows a timeline for projects.
Gantt chart.
111
Who created theory X and theory Y?
Douglas McGregor
112
When two grip is of individuals work together to resolve a problem it is called
Negotiation.
113
What is it called when a third party is facilitating negotiations?
Mediations.
114
An employee that works on an assembly line performing the same task again and again is an example of.
Job specialization.
115
Two receptionists work at widget INC one in the morning and one in the afternoon. They are a example of.
Job sharing.
116
When a person acts as expected as part of the group they are portraying their
Role
117
Who first studied job motions with bricklayers. Studying how fewer hand motions made the work faster.
Frank Gilbreth.
118
When someone is producing at standard it is called
The norm
119
What is it called when a third party of empowered to resolve a disagreement it is called.
Arbitration.
120
Who was a proponent of bureaucracy.
Max weber.
121
What is a formal complaint called?
Grievance.
122
Which industry is part of a dynamic environment, meaning the market is constantly changing and updating.
Electronics.
123
```
What can't be discussed in a job interview.
Education and degrees
Children
Previous wages
Personality.
```
Children.
124
```
To motivate line employees and keep them interested in their work, supervisors may institute any of the following but.
Job specialization
Job rotation
Mentoring
Four day work weeks.
```
Job specialization.
125
The grapevine of the organization is everything but.
Formal.
126
When a supervisor believes that all employees like work it is called.
Theory. Y
127
```
The scientific study originally tested workers output and light, later revealing unintended consequences.
Theory x
Theory y
Hawthorne effect.
TQM
```
Hawthorne effect.
128
Referent power is the same as.
Charismatic leadership.
129
Legitimate power is the same as
Traditional leadership.
130
Regarding sexual harassment which of the following is not true.
Harasser must be superior employee.
131
Who created a system of human needs and motivations?
Abraham Maslow.
132
Long term success through customer satisfaction.
TQM
133
Who is responsible for developing the 14 principles of management?
Henri fayol
