Green Belt Flashcards
Which of the following terms describes the product or service characteristics that are defined by the customer (internal or external) as important to their needs? Critical to Quality Variables Critical to Solution Variables Quality Management Directives Critical Operational Variables
Critical to Quality Variables
Responsibilities for improvement project will transition from the improvement team to the operations team in which CMAIC phase? Improve Analyze Control Define
Control
Which of the following statements regarding Six Sigma is correct? Applies only to manufacturing Works best in financial processes Reduces variation and eliminates defects Focuses only on statistical measurements
Reduces variation and eliminates defects
Benefits from reducing variation in a process include improved process capability, decreased costs, and which of the following?
A change of customer requirements
Improvement of the company’s culture
A revised project charter
A reduced defects per million opportunities (DPMO)
A reduced defects per million opportunities (DPMO)
Which factor should be considered when selecting improvement projects?
Order of project submittal
The impact on the human resources department
Alignment with business strategy and goals
How success will be rewarded
Alignment with business strategy and goals
Which term can be used to measure the capability of a process? Defects per million opportunities (DPMO) Process Quality Just in time (JIT) Design of experiments (DOE)
Defects per million opportunities (DPMO)
For a process running at the six sigma level of quality, which one of the following represents the equivalent defects per million opportunities (DPMO) value? 66,810 10,000 3.4 6,000
3.4
The team member most responsible for removing roadblocks and securing resources is the? Master black belt Black belt Green Belt Project Champion
Project Champions
Which term describes the six sigma methodology used for process improvement?
Process problem improvement (PPI)
Define, Measure, Analyze, Improve, Control (DMAIC)
Process quality management and improvement (PQMI)
Design for six sigma (DFSS)
Define, Measure, Analyze, Improve, Control (DMAIC)
In which stage of the six sigma methodology are the customer's requirements identified? Improve Analyze Define Control
Define
Who provides key financial metric information to help create the cost of poor quality and cost reduction opportunities?
Financial Liaisons
Who is trained to use specific six sigma tools in order to assist the black belts through various stages of an improvement project?
Green Belt
Who are both statistical consultants and team leaders for projects that deploy effective control plans to ensure gains are sustained?
Black Belt
Who has successfully completed a specific program that often includes successfully completing numerous projects, advanced statistics, advanced leadership skills and advanced change management skills?
Master Black Belt
Who is responsible for the sponsorship and commitment of an organization to the six sigma methodology?
Executive Management
What is a phase where members of the project are chosen based on their skills, relative to the project and define critical customer requirements?
Define
Which phase is where the team has several types of process maps available to document the current as-is process and estimates the baseline capability of the process?
Measure
What phase does the team use the results from the measure phase to narrow the range of potential causes requiring investigation and identifies potential causes of problems and performs analysis to identify root causes?
Analyze
What phase does the team identify, evaluate & select the right improvement solutions to maximize return on investment and implements the process changes to eliminate defects?
Improve
Which phase is where the team’s objective is to ensure the gains achieved will be maintained and the process will not revert back to its prior state and transitions from six sigma to operations team?
Control
What describes the use of a product family matrix?
Compares steps across products and identify families
Maps material and information flow for a process while
identifying waste
Measures the rate of pace of the service that is needed
to meet customer demand
Evaluates work flows to look for waste and redundancy
Compares steps across products and identify families
Which of the following roles often serves as the resource for removing roadblocks and resistance? Kaizen Team Leader Deployment Champion Kaizen Team Memberes Lean Leader
Deployment Champion
Which statement about lean implementation is false?
When lean and six sigma are combined the results are
powerful
Lean minimizes customer value and maximizes waste
Lean promotes shorter cycle times, faster process
times, and higher quality
Lean implementation is appropriate for office and
service organizations
Lean minimizes customer value and maximizes waste
A product family refers to a group of products that go through the same or similar process steps, with similar times and demand rates. How much of the same processing steps are usually shared? 100% At least 20% At least 80% At least 50%
At least 80%
A Kaizen Event?
Is typically carried out over a period of a year or two
Is designed to produce rapid results
Implements improvements to the entire value stream at
the same time
Comes from the Japanese word “Kaizen” meaning “the
place where the truth can be found”
Is designed to produce rapid results
A team is looking at its process from the perspective of the material flow (from the supplier to customer) and information flow (from customer to supplier). What lean technique are they using? Root Cause Analysis 5S Kaizen Event Value Stream Mapping
Value Stream Mapping
When implementing lean which of the following creates value for the customer?
By implementing a push system
By implementing faster cycle times for non value-
added process steps
By identifying the current value streams in your
company
Giving the customer what they need, when needed,
and of the quality needed
Giving the customer what they need, when needed,
and of the quality needed
Lean manufacturing is most concerned with which one of the following?
Reducing Waste
Reducing People
Eliminating bottlenecks in a process
Reducing Waste
Lean goals can be achieved by which of the following?
Decreasing waiting time by implementing a push
system
Instituting incoming inspection
Adding more non value-added activities
Reducing waste by using techniques like 5S
Reducing waste by using techniques like 5S
Sub-optimization…?
Occurs when each individual function runs at peak
performance without considering other functions or
needs
Describes allowing sub-par performance of the supply
chain
Considers not improving the entire process across the
value stream to meet customer requirements
Occurs when each individual function runs at peak
performance without considering other functions or
needs
What are the 8 wastes?
Transportation, Inventory, Motion, Waiting, Overproduction, over-processing, defects, and skills(under-utilized human potential)
What consists of a series of steps that create customer value?
Value Stream
What is an activity that occurs in a process for which the customer is willing to pay?
Value Adding
What are activities that do not add value from the customer’s perspective, but are necessary to operate the business?
Non-Value Adding (required)
What are activities that do not add value in any way; they are a waste?
Non-Value Adding
What is a Japanese term for an error-proofing procedure or device used to prevent a defect from occurring during production of a product or delivery of a service?
Poka-Yoke
What is inspections or check and balances that are performed as a part of an operation-while the product or service is being produced and not in a separate operation?
Quality at the source
What are the 5S?
Sort(required), Store(identify, ease of use), Shine(regular cleaning), Standardize and Sustain
What is problem focused and stem from the fundamental belief that process variation is waste?
Six Sigma
What is focused on process flow; viewing any activity that does not add value as a waste?
Lean
What 5 key principles is guides Lean?
Define Customer Values, Map the Value Stream, Enable Flow, Develop Pull, Continuously Improve
The Lean concepts of Justin Time (JIT) and Continuous Flow focus on? Waste elimination Activity Mapping Responsiveness Increased Inventory Levels
Responsiveness
What type of activities are the customers willing to pay for?
Value-Added
SIPOC Diagram stands for?
Suppliers, Inputs, Processes, Outputs and Customers
A picture of how we would like things to look after improvements have been implemented?
Future State Value Stream Map
Sequence of activities required to design, produce and provide a specific good or service and along with information materials and worth flows?
Value Stream Map
A flow charting method that uses symbols, metrics, and arrows to help visualize processes and track performance. This method helps determine which steps add value and which do not.
Current State Value Stream Map
What are the 3 techniques for implementing Lean in an office or service environment?
Eliminate bureaucracy, Eliminate Redundancy, Complete a value add analysis
Which Lean tool is useful in mapping the flow of information or product through the office process? SIPOC Diagram Future State Value Stream Map Spaghetti Diagram Swim Lane Diagram
Spaghetti Diagram
Which Lean tool enables flow by defining the sequence of steps and the time required to perform them?
Standard Work
In order to understand the foundation of the theory of constraints, think of an organization or company in terms of its?
Investments in equipment and inventory
What are the two types of contraints?
Non-Physical and Physical
What are the five focusing steps of identifying?
Identify, Exploit, Subordinate, Elevate, Repeat
Intermediate objective (IO) map is?
Things an organization must do to achieve a goal
Current Reality Tree (CRT) is?
Its used to determine a root cause by working backwards
Conflict Resolution Diagram is?
It is used to fix hidden conflicts
The transition tree is?
Roadmap to get to the objective
Prerequisite Tree is?
Step by step action after roadmap has been created including obstacles
Future Reality Tree (FRT) is?
Used to verify the objective will get desired results and fix any new issues that arise
One of the key ideas in Goldratt’s theory of constraints is to?
Strengthen the weakest chain
What shape in a process flow is for end and start?
Circle
What shape in a process flow is for decision?
Diamond
What shape in a process flow is for a process or step?
Square
What shape in a process flow is for inspection?
Triangle
