Green Belt

Question 1

Which of the following terms describes the product or service characteristics that are defined by the customer (internal or external) as important to their needs?
Critical to Quality Variables
Critical to Solution Variables
Quality Management Directives
Critical Operational Variables

Answer 1

Critical to Quality Variables

Question 2

Responsibilities for improvement project will transition from the improvement team to the operations team in which CMAIC phase?
Improve
Analyze
Control
Define

Answer 2

Control

Question 3

Which of the following statements regarding Six Sigma is correct?
Applies only to manufacturing
Works best in financial processes
Reduces variation and eliminates defects
Focuses only on statistical measurements

Answer 3

Reduces variation and eliminates defects

Question 4

Benefits from reducing variation in a process include improved process capability, decreased costs, and which of the following?
A change of customer requirements
Improvement of the company’s culture
A revised project charter
A reduced defects per million opportunities (DPMO)

Answer 4

A reduced defects per million opportunities (DPMO)

Question 5

Which factor should be considered when selecting improvement projects?
Order of project submittal
The impact on the human resources department
Alignment with business strategy and goals
How success will be rewarded

Answer 5

Alignment with business strategy and goals

Question 6

Which term can be used to measure the capability of a process?
Defects per million opportunities (DPMO)
Process Quality
Just in time (JIT)
Design of experiments (DOE)

Answer 6

Defects per million opportunities (DPMO)

Question 7

For a process running at the six sigma level of quality, which one of the following represents the equivalent defects per million opportunities (DPMO) value?
66,810
10,000
3.4
6,000

Answer 7

3.4

Question 8

The team member most responsible for removing roadblocks and securing resources is the?
Master black belt
Black belt
Green Belt
Project Champion

Answer 8

Project Champions

Question 9

Which term describes the six sigma methodology used for process improvement?
Process problem improvement (PPI)
Define, Measure, Analyze, Improve, Control (DMAIC)
Process quality management and improvement (PQMI)
Design for six sigma (DFSS)

Answer 9

Define, Measure, Analyze, Improve, Control (DMAIC)

Question 10

In which stage of the six sigma methodology are the customer's requirements identified?
Improve
Analyze
Define
Control

Answer 10

Define

Question 11

Who provides key financial metric information to help create the cost of poor quality and cost reduction opportunities?

Answer 11

Financial Liaisons

Question 12

Who is trained to use specific six sigma tools in order to assist the black belts through various stages of an improvement project?

Answer 12

Green Belt

Question 13

Who are both statistical consultants and team leaders for projects that deploy effective control plans to ensure gains are sustained?

Answer 13

Black Belt

Question 14

Who has successfully completed a specific program that often includes successfully completing numerous projects, advanced statistics, advanced leadership skills and advanced change management skills?

Answer 14

Master Black Belt

Question 15

Who is responsible for the sponsorship and commitment of an organization to the six sigma methodology?

Answer 15

Executive Management

Question 16

What is a phase where members of the project are chosen based on their skills, relative to the project and define critical customer requirements?

Answer 16

Define

Question 17

Which phase is where the team has several types of process maps available to document the current as-is process and estimates the baseline capability of the process?

Answer 17

Measure

Question 18

What phase does the team use the results from the measure phase to narrow the range of potential causes requiring investigation and identifies potential causes of problems and performs analysis to identify root causes?

Answer 18

Analyze

Question 19

What phase does the team identify, evaluate & select the right improvement solutions to maximize return on investment and implements the process changes to eliminate defects?

Answer 19

Improve

Question 20

Which phase is where the team’s objective is to ensure the gains achieved will be maintained and the process will not revert back to its prior state and transitions from six sigma to operations team?

Answer 20

Control

Question 21

What describes the use of a product family matrix?
Compares steps across products and identify families
Maps material and information flow for a process while
identifying waste
Measures the rate of pace of the service that is needed
to meet customer demand
Evaluates work flows to look for waste and redundancy

Answer 21

Compares steps across products and identify families

Question 22

Which of the following roles often serves as the resource for removing roadblocks and resistance?
Kaizen Team Leader
Deployment Champion
Kaizen Team Memberes
Lean Leader

Answer 22

Deployment Champion

Question 23

Which statement about lean implementation is false?
When lean and six sigma are combined the results are
powerful
Lean minimizes customer value and maximizes waste
Lean promotes shorter cycle times, faster process
times, and higher quality
Lean implementation is appropriate for office and
service organizations

Answer 23

Lean minimizes customer value and maximizes waste

Question 24

A product family refers to a group of products that go through the same or similar process steps, with similar times and demand rates. How much of the same processing steps are usually shared?
100%
At least 20%
At least 80%
At least 50%

Answer 24

At least 80%

Question 25

A Kaizen Event? Is typically carried out over a period of a year or two Is designed to produce rapid results Implements improvements to the entire value stream at the same time Comes from the Japanese word "Kaizen" meaning "the place where the truth can be found"

Answer 25

Is designed to produce rapid results

Question 26

``` A team is looking at its process from the perspective of the material flow (from the supplier to customer) and information flow (from customer to supplier). What lean technique are they using? Root Cause Analysis 5S Kaizen Event Value Stream Mapping ```

Answer 26

Value Stream Mapping

Question 27

When implementing lean which of the following creates value for the customer? By implementing a push system By implementing faster cycle times for non value- added process steps By identifying the current value streams in your company Giving the customer what they need, when needed, and of the quality needed

Answer 27

Giving the customer what they need, when needed, | and of the quality needed

Question 28

Lean manufacturing is most concerned with which one of the following? Reducing Waste Reducing People Eliminating bottlenecks in a process

Answer 28

Reducing Waste

Question 29

Lean goals can be achieved by which of the following? Decreasing waiting time by implementing a push system Instituting incoming inspection Adding more non value-added activities Reducing waste by using techniques like 5S

Answer 29

Reducing waste by using techniques like 5S

Question 30

Sub-optimization...? Occurs when each individual function runs at peak performance without considering other functions or needs Describes allowing sub-par performance of the supply chain Considers not improving the entire process across the value stream to meet customer requirements

Answer 30

Occurs when each individual function runs at peak performance without considering other functions or needs

Question 31

What are the 8 wastes?

Answer 31

Transportation, Inventory, Motion, Waiting, Overproduction, over-processing, defects, and skills(under-utilized human potential)

Question 32

What consists of a series of steps that create customer value?

Answer 32

Value Stream

Question 33

What is an activity that occurs in a process for which the customer is willing to pay?

Answer 33

Value Adding

Question 34

What are activities that do not add value from the customer's perspective, but are necessary to operate the business?

Answer 34

Non-Value Adding (required)

Question 35

What are activities that do not add value in any way; they are a waste?

Answer 35

Non-Value Adding

Question 36

What is a Japanese term for an error-proofing procedure or device used to prevent a defect from occurring during production of a product or delivery of a service?

Answer 36

Poka-Yoke

Question 37

What is inspections or check and balances that are performed as a part of an operation-while the product or service is being produced and not in a separate operation?

Answer 37

Quality at the source

Question 38

What are the 5S?

Answer 38

Sort(required), Store(identify, ease of use), Shine(regular cleaning), Standardize and Sustain

Question 39

What is problem focused and stem from the fundamental belief that process variation is waste?

Answer 39

Six Sigma

Question 40

What is focused on process flow; viewing any activity that does not add value as a waste?

Answer 40

Lean

Question 41

What 5 key principles is guides Lean?

Answer 41

Define Customer Values, Map the Value Stream, Enable Flow, Develop Pull, Continuously Improve

Question 42

``` The Lean concepts of Justin Time (JIT) and Continuous Flow focus on? Waste elimination Activity Mapping Responsiveness Increased Inventory Levels ```

Answer 42

Responsiveness

Question 43

What type of activities are the customers willing to pay for?

Answer 43

Value-Added

Question 44

SIPOC Diagram stands for?

Answer 44

Suppliers, Inputs, Processes, Outputs and Customers

Question 45

A picture of how we would like things to look after improvements have been implemented?

Answer 45

Future State Value Stream Map

Question 46

Sequence of activities required to design, produce and provide a specific good or service and along with information materials and worth flows?

Answer 46

Value Stream Map

Question 47

A flow charting method that uses symbols, metrics, and arrows to help visualize processes and track performance. This method helps determine which steps add value and which do not.

Answer 47

Current State Value Stream Map

Question 48

What are the 3 techniques for implementing Lean in an office or service environment?

Answer 48

Eliminate bureaucracy, Eliminate Redundancy, Complete a value add analysis

Question 49

``` Which Lean tool is useful in mapping the flow of information or product through the office process? SIPOC Diagram Future State Value Stream Map Spaghetti Diagram Swim Lane Diagram ```

Answer 49

Spaghetti Diagram

Question 50

Which Lean tool enables flow by defining the sequence of steps and the time required to perform them?

Answer 50

Standard Work

Question 51

In order to understand the foundation of the theory of constraints, think of an organization or company in terms of its?

Answer 51

Investments in equipment and inventory

Question 52

What are the two types of contraints?

Answer 52

Non-Physical and Physical

Question 53

What are the five focusing steps of identifying?

Answer 53

Identify, Exploit, Subordinate, Elevate, Repeat

Question 54

Intermediate objective (IO) map is?

Answer 54

Things an organization must do to achieve a goal

Question 55

Current Reality Tree (CRT) is?

Answer 55

Its used to determine a root cause by working backwards

Question 56

Conflict Resolution Diagram is?

Answer 56

It is used to fix hidden conflicts

Question 57

The transition tree is?

Answer 57

Roadmap to get to the objective

Question 58

Prerequisite Tree is?

Answer 58

Step by step action after roadmap has been created including obstacles

Question 59

Future Reality Tree (FRT) is?

Answer 59

Used to verify the objective will get desired results and fix any new issues that arise

Question 60

One of the key ideas in Goldratt's theory of constraints is to?

Answer 60

Strengthen the weakest chain

Question 61

What shape in a process flow is for end and start?

Answer 61

Circle

Question 62

What shape in a process flow is for decision?

Answer 62

Diamond

Question 63

What shape in a process flow is for a process or step?

Answer 63

Square

Question 64

What shape in a process flow is for inspection?

Answer 64

Triangle