Good practice

Question 1

June 2018 (*6 marks)
Justify why Sally shouldn't hand out information over the phone.

Answer 1

Refers to policies and ensures correct action is taken.

Question 2

Jan 2019 (5 marks) (5b*)
Explain ways the teacher could be non-judgemental when meeting with Tristan and his mother.

Answer 2

Listen/active listening- fully listen to what Sophie and Tristan have to say, let them finish, no interruptions, give them time.
Don’t make assumptions-don’t have pre-conceived ideas about Tristan and his mum.
Empathise- try to see things from their point of view.
Accepting- neither agreeing or disagreeing.
Open-minded- no preconceived opinions or prejudice.
Create a safe environment- encourages them to talk openly.

Question 3

June 2018 (4 marks)
Give 4 different ways nursery staff could ensure a safe and healthy environment for the children in their care.

Answer 3

Safe:
DBS screening for staff
Risk assessments
Healthy:
Give them plenty of opportunities for plenty of exercise
Regular cleaning equipment

Question 4

Jan 2017 (3 marks) (1a)
How can care settings promote good practice during meal times?

Answer 4

Offer privacy for those with eating difficulties
Provide serviettes
Make food available between mealtimes

Question 5

Jan 2018
Give an example of how adopting the approach of ‘no decision about me without me’ could impact on an individual receiving health care.

Answer 5

Made aware of all the available treatment options.

Question 6

June 2018 (*6 marks)
Describe how early years setting could ensure its resources and environment promote gender equality.

Answer 6

Resources:
Male and female staff
Trained in equality
Mixed sports team
Environment:
Male and female share jobs
Re-encourages boys and girls play together
Non sexist language by staff in setting

Question 7

Jan 2019 (3 marks) (3b)
Explain one way that teachers at a primary school could apply the value of care 'ensuring equality of opportunity' in their day to day work.

Answer 7

Ensuring all areas are accessible to all.
Children treated according to their individual needs.
Non-discriminatory language.
Treat children fairly.

Question 8

June 2017 (5 marks) (1b)
Justify your choice of answers to question(1a)

Answer 8

It is good practice to check how to deal with a certain situation correctly
Important to have up to date accurate records
It is good practice to keep senior staff informed
Enables staff to be understanding
Only share info on a ‘need to know basis’

Question 9

Jan 2020 (5 marks)
Identify 5 ways in which individuals can be treated with equality in care settings

Answer 9

Never be discriminated against
Be respected as individuals
Be given fair treatment
Be given the same opportunities
Always be treated according to their needs.

Question 10

June 2017 (5 marks) (4c*)
Explain how providing mentoring for staff in care settings helps to promote good practice

Answer 10

Provides experienced professional guidance for new or less experienced practitioner
Personalised teaching relevant to the individual specific skill needs
Feedback is relevant to the care setting and the role of the member of staff
Enables feedback to be fairly immediate

Question 11

Jan 2018

Explain how implementing a confidentiality policy in a care setting helps promote good practice

Answer 11

Provide guidance on when to maintain confidentiality and the circumstances when its appropriate to break it
Ensuring legal requirements are met

Question 12

Jan 2020 (2 marks) (5c)
State 2 ways that the foodbank could support the right to choose for the many different individuals using their service

Answer 12

Meet cultural needs
Disabled access
Meet dietary needs

Question 13

June 2018 (6 marks)
Justify why Sally should say she isn’t authorised to give information

Answer 13

Correct procedure and could be serious consequences if Sally does give out information

Question 14

June 2017 (7 marks) (1c)
Analyse how holding the parent and carer information evening is an example of good practice

Answer 14

Applying the values of care
Working in partnership with parents and guardians
Builds relationships/trust between staff and parents
Promotes an inclusive approach
Timing accessible
Opportunity for parents to ask questions

Question 15

June 2018 (10 marks)
Identify and analyse ways that the management promotes good practice at a care home

Answer 15

Approachable managers- staff know concerns will be heard
Managers work alongside staff
Role models- provides mentoring to help staff
Observe staff practice- aware of what is happening

Question 16

June 2018 (6 marks)
Justify why Sally should ask them to call back so another staff member can handle it

Answer 16

They will know the correct procedure and information about sharing the information
They will e aware of information sally is not

Question 17

June 2018 (3 marks)
Sally receives a phone call from someone who is an individual’s son from a care home, how should Sally respond to the situation?

Answer 17

Ask for an email for identification
Follow the confidentiality policy
Check resident’s file
Ask him to call back and someone else can take the call

Question 18

June 2017 (3 marks) (1a)
During the information evening, a parent tells a member of staff that her daughter, Sarah, is feeling upset because her grandmother is seriously ill in hospital. The parent wants the member of staff to keep an eye on Sarah to make sure she is ok, but does not want anyone else to know about the situation.
How should the member of staff respond to this situation?

Answer 18

Note the information on Sarah’s confidential personal record file.
Tell the parent that other staff who work with Sarah will need to
know about the situation.
Consult with the nursery manager to check how to deal with the
situation.

Question 19

Jan 2018 (2 marks)
Great Park Retirement Home has twenty residents. The management’s aim is to:
“improve the quality of life for our residents by creating comfortable, pleasant surroundings and planning activities and other services around every resident’s needs and wishes”.
Describe two different ways staff at Great Park Retirement Home could provide care that
meets the needs of the residents’ cultural differences.

Answer 19

Meals- halal, kosher, vegetarian

Meat cultural requirements of residents