good governance Flashcards
This term is synonymous and associated with collectives, such as mass movement of workers, trade unions and others.
Industrial relations
This is an intangible treatment between both parties binds the relationship
between the employer and their employees.
Psychological contract
This term conjures ideas of submission and power.
compliance
This is about involvement or moral bond between employer and employee and Rest sharing optimistic view that leads to a mutually beneficial relationship.
commitment
It is a view that assumes that companies and their employees are like-minded and thus. share various commonalities, such as norms and aspirations.
Unitarism
This looks into the diversity of individuals and acknowledges it.
pluralism
It is the main task of the business to keep customers and retain their loyalty.
customer retention
This is one of the trends why customer says no because price should reflect the value that the product offers to its customers or the perceived value it embodies.
Relative price
This is an important part of customer relations to select customers in some situations.
customer de selection
This is also a factor that customers says no hence they prefer more that the stores is accessible for them
proximity
This is all about anticipating, meeting, and exceeding customer needs and satisfaction.
proactivity
This is a source of power that relates to compliance which connotes to punishment.
coercive
This is a source of power that relates to compliance which connotes to financial reward.
renumerative
This is a source of power that relates to compliance which connotes symbolic awards tied to values held by the company.
normative
This is a way of thinking that captures the value one can put in the relationship of one’s business to its customers.
customer relationship management
