Golden Rules Flashcards
1
Q
What are the golden rules of expo
A
“Own the Pass”
- Perfect Plates
- Mind your Mods
- Allergy
- Timing
- Takeout Accuracy
2
Q
What are the golden rules of hosting
A
“Engage the Guest”
- Immediate Greets
- Guest Preference
- Genuine Conversation
- Smile
- Never Miss a Goodbye
3
Q
What are the golden rules of serving
A
“Great Guest Experience”
- Guest Engagement
- Hi 5’s
- Anticipate
- Service Timing
- Product Knowledge
4
Q
When serving what are the “Hi 5’s”
A
Recommend Product Write down each order Repeat orders (and mods) Ring order in the POS Quality check within 1 minute of 3 bites/sips
** avoid using everything, anything, nothing
5
Q
What are the Hostender Golden rules
A
“Quality & Speed”
- Guest Engagement
- Fresh Product
- Drink Timing
- Own the Wood
- Product Knowledge
