GO Flashcards
Citizen Complaint Policy
107.03
Controlled Substances/ ALS Medication Procedures
108.09
In many cases, what is the first course of action in the disciplinary procedures?
Counseling
Disciplinary Procedures
102.08
What is encouraged of supervisors in order to assist employees in their professional and personal growth?
Council on an ongoing basis
What are the four different disciplinary procedures
Memo expectations
Memo of correction
Written reprimand
Other advanced processes
When is drug box tag broken to verify count and list expiration dates is each medication
First of each month
How many “extra” locking tags should be kept at all times
Minimum of 3
When is it ok for controlled substances to be transported in a private vehicle
never
The goal is for citizen complaints to be resolved quickly and effectively by whom?
By personnel at the lowest appropriate level
Which citizen complaints will be documented on a Citizen Complaint Record Form?
All citizen complaints
Where will all completed Citizen Complaint Record Forms be forwarded?
Through the chain of command, to the Personnel Chief
When will disciplinary action occur?
Deficiency in job performance,
Causes embarrassment to the city &/or fire department,
Violates any of the rules regarding off-duty personnel conduct
We are responsible to the citizens of Glendale and therefore must
Never breach the public trust
Define industrial injury
Injury or illness arising out of, and in the course of city of Glendale employment
Who must the immediate supervisor notified of any injury requiring medical treatment?
The safety division officer
Who must be notified of all injuries occurring on shift?
The immediate supervisor
If an industrial injury requires immediate hospitalization the employee shall be transported ?
To the nearest appropriate emergency department
What do you do for nonemergency injuries requiring medical attention?
Contact the city of Glendale occupational health nurse (city nurse)
What is required next business day if you sought any type of medical treatment at an outside facility?
A follow up phone call to the city nurse
When should the employee complete the Employee Injury Form?
Before the end of shift or at the earliest opportunity if the injury becomes apparent after the end of shift
When dealing with industrial injuries what is the first priority? The second?
Care is first
Documentation is second
What does the Glendo fire department regarding each complaint has?
As an opportunity to improve customer service
Where will all citizen complaints be documented on?
On a Citizen Complaint Record Form
G.O. 107.03A
