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Question 0

Citizen Complaint Policy

Answer 0

107.03

Question 1

Controlled Substances/ ALS Medication Procedures

Answer 1

108.09

Question 2

In many cases, what is the first course of action in the disciplinary procedures?

Answer 2

Counseling

Question 3

Disciplinary Procedures

Answer 3

102.08

Question 4

What is encouraged of supervisors in order to assist employees in their professional and personal growth?

Answer 4

Council on an ongoing basis

Question 5

What are the four different disciplinary procedures

Answer 5

Memo expectations
Memo of correction
Written reprimand
Other advanced processes

Question 6

When is drug box tag broken to verify count and list expiration dates is each medication

Answer 6

First of each month

Question 7

How many “extra” locking tags should be kept at all times

Answer 7

Minimum of 3

Question 8

When is it ok for controlled substances to be transported in a private vehicle

Answer 8

never

Question 9

The goal is for citizen complaints to be resolved quickly and effectively by whom?

Answer 9

By personnel at the lowest appropriate level

Question 10

Which citizen complaints will be documented on a Citizen Complaint Record Form?

Answer 10

All citizen complaints

Question 11

Where will all completed Citizen Complaint Record Forms be forwarded?

Answer 11

Through the chain of command, to the Personnel Chief

Question 12

When will disciplinary action occur?

Answer 12

Deficiency in job performance,

Causes embarrassment to the city &/or fire department,

Violates any of the rules regarding off-duty personnel conduct

Question 13

We are responsible to the citizens of Glendale and therefore must

Answer 13

Never breach the public trust

Question 14

Define industrial injury

Answer 14

Injury or illness arising out of, and in the course of city of Glendale employment

Question 15

Who must the immediate supervisor notified of any injury requiring medical treatment?

Answer 15

The safety division officer

Question 16

Who must be notified of all injuries occurring on shift?

Answer 16

The immediate supervisor

Question 17

If an industrial injury requires immediate hospitalization the employee shall be transported ?

Answer 17

To the nearest appropriate emergency department

Question 18

What do you do for nonemergency injuries requiring medical attention?

Answer 18

Contact the city of Glendale occupational health nurse (city nurse)

Question 19

What is required next business day if you sought any type of medical treatment at an outside facility?

Answer 19

A follow up phone call to the city nurse

Question 20

When should the employee complete the Employee Injury Form?

Answer 20

Before the end of shift or at the earliest opportunity if the injury becomes apparent after the end of shift

Question 21

When dealing with industrial injuries what is the first priority? The second?

Answer 21

Care is first

Documentation is second

Question 22

What does the Glendo fire department regarding each complaint has?

Answer 22

As an opportunity to improve customer service

Question 23

Where will all citizen complaints be documented on?

Answer 23

On a Citizen Complaint Record Form

G.O. 107.03A

Question 24

How long will complaints that are found to be sustained be retained for?

Answer 24

5 years from the calendar year completed

Question 25

How long will complaints found to be nonsustained be retained for?

Answer 25

2 years from the calendar year completed

Question 26

Define unfounded

Answer 26

The facts alleged are completely false. Fact findings shows no grounds for action

Question 27

Define not sustained

Answer 27

The fact-finding produced information insufficient to prove or disprove the facts of the allegation

Question 28

Defined partially sustained

Answer 28

Part of the allegations are true and the related employees conduct is improper while part of the allegations are not sustained unfounded or exonerated

Question 29

Define sustained

Answer 29

Occurred as alleged. The allegations are substantially true and the employees conduct is improper

Question 30

Define exonerated

Answer 30

The act occurred but was justified, lawful and proper. The fact occurred as alleged that were lawful and appropriate under the circumstances