Glossary/Terms

Question 1

AAdvantage Program

Answer 1

American Airlines loyalty program (gold, platinum, executive platinum)

Question 2

AFT

Answer 2

Rear (back of the aircraft)

Question 3

Aisle

Answer 3

A walkway through the center of the aircraft

Question 4

APU

Answer 4

Auxiliary Power Unit: the APU provides ground power to the aircraft when the engines are not running. It is mainly used when the aircraft is parked at the gate.

Question 5

Arm/Arming

Answer 5

Arming or to arm is the process of attaching the evacuation slide to the A/C at the departure. When the door is opened in the armed mode, the slide will deploy and inflate.

Question 6

Barrier Strap

Answer 6

A red fabric seatbelt attached across the aisle behind the last row of seats in the main cabin or the super 80 aircraft used to give a flight attendant space to open the AFT door in the event of an evacuation.

Question 7

Bid/Bidding

Answer 7

The process of submitting your request for the following months work schedule.

Question 8

Bid Packet

Answer 8

The packet produced by Crew Planning containing schedules and information for the next month. F/A’s use the bid packet when bidding for work schedules.

Question 9

A/C

Answer 9

Abbreviation for the word aircraft

Question 10

Bulk head

Answer 10

Patrician wall used to divide an A/C into separate cabins, and to separate galleys and lavatories from customers.

Question 11

Bulk packed

Answer 11

Refers to catering supplies packed in volume, rather than individually packed.

Question 12

Business class (BC)

Answer 12

A cabin area on some a/c providing more cabin features and enhancements than the main cabin. May also be the highest level of service if the first class is not available in a particular market.

Question 13

Cabin

Answer 13

The a/c interior, including customer seating area, luggage, storage, galleys, and lavatories.

Question 14

Cabin service barrier strap

Answer 14

A nylon strap that is attached to each side of the a/c door. This strap reminds personnel the exit is unsafe for use.

Question 15

Catering papers

Answer 15

A printed list of all food service related inventory that’s provided for a flight. This list is left by the caterer when the food and beverage supplies are delivered.

Question 16

CC/SS

Answer 16

The two separate codes used to identify different compartments used for storage on the aircraft.

CC= coat closet
SS= storage space

Question 17

Checking catering

Answer 17

The process of verifying the contents of what has been placed in the galley compartment and carts, against what is printed on the catering papers.

Question 18

Cocktail/Beverage Cart

Answer 18

Cart which contains supplies such as ice, soda, milk, water, liquor miniatures, beer, and wine for a cocktail/beverage service.

Question 19

Concierge Key

Answer 19

An exclusive program that American Airlines has for its very top customers. It is by invitation only.

Question 20

Compliance Check

Answer 20

FA verification that customers are adhering to safety regulations, i.e. Seat belts fastened, luggage stowed, seat backs forward etc

Question 21

Departure dependability briefing (DDB)

Answer 21

Preflight meeting between the FA #1 and the gate agent to exchange information regarding the flight and ensure a smooth customer boarding process

Question 22

Disarm, disarming, and disarmed

Answer 22

The process of releasing the evacuation slide from the A/C floor brackets upon arrival. When the exit is in disarmed mode, the escape slide will not deploy when the door is opened.

Question 23

Doghouse

Answer 23

An enclosed storage area onboard the a/c that is often used to store supplies and emergency equipment.

Question 24

Exit row seating

Answer 24

Seats in which a customer can go directly to an exit without entering an aisle.

Question 25

Enhanced Gate Reader (EGR)

Answer 25

An electronic machine used by the gate agent to scan boarding passes during customer boarding.

Question 26

FA

Answer 26

Flight attendant

Question 27

FA crew base

Answer 27

An operational city within the AA network assigned to FA’s, as a point of origin and termination of all trips.