Glossary Section 3 - Effective Communication

Question 1

passive:

Answer 1

communication style of someone who tends to avoid expressing their thoughts, feelings, or needs, often prioritizing others’ opinions over their own and allowing their rights to be overlooked in conversations

Question 2

aggressive:

Answer 2

communication style of someone who expresses their thoughts, feelings, and needs in a forceful or hostile manner, often disregarding the feelings and rights of others, which can lead to conflict and hostility in interactions

Question 3

assertive:

Answer 3

communication style of someone who expresses their thoughts, feelings, and needs confidently and respectfully, advocating for themselves while also considering the rights and feelings of others, promoting open and honest dialogue

Question 4

passive-aggressive:

Answer 4

communication style of someone who indirectly expresses negative feelings or resentment instead of openly addressing issues, often using sarcasm, procrastination, or subtle behaviors to convey their displeasure while avoiding direct confrontation

Question 5

rehearsing:

Answer 5

refers to the tendency of individuals to focus on preparing their response rather than actively listening to the other person, often leading to a lack of genuine engagement in the discussion.

Question 6

active listening:

Answer 6

involves fully concentrating, understanding, responding, and remembering what the speaker is saying, demonstrating genuine interest and engagement through verbal and non-verbal cues to enhance understanding and build rapport.