Glossary Flashcards
Accessible (guestroom)
guestroom that is designed to accommodate people with disabilities by removing barriers that otherwise limit or prevent them from obtaining the services that are offered
account
device used to show increases or decreases in the asset, liability, or owner’s equity sections of the fundamental accounting equation. because of the visual appearance of account, accountants refer to them as T account
accounting
the process of summarizing and reporting financial transactions
advance deposit
partial or full payment made for guestroom rental before the guest’s arrival
all-inclusive (rate)
special rate that typically includes all guest meals and unlimited beverages as well as the use of specifically identified hotel amenities and services
all-suite hotel
lodging property in which all guestrooms are suites
arrival
an arriving guest. arrivals are typically counted by the number of individuals. used as in “there will be 300 arrivals tonight, including 150 children.”
arrival list
PMS report that details the number and names of guests arriving at the hotel during the report period. the arrival list often contains additional information such as each guest’s departure date, room type requests and room ratw
asset
item owned by a business, for example, cash on hand, money in checking or other accounts, money owned to the business, inventories, property, equipment, and furnishings
audit
process of verifying records for correctness and completeness
authorize payment card
to ensure a card’s validity and payment ability and capacity
availability forecast
estimate of the number of rooms that remain to be sold
average daily rate (ADR)
average selling price of all guestrooms for a given time period, the formula for ADR is as follows: total revenue/total number of rooms sold
bed & breakfast inn
very small (one to several guestrooms) property owned and managed by person living on-site. these businesses typically offer at least one meal daily. also called B&B
bell service attendant
entry-level hotel employee who assists guests with luggage and who many deliver newspapers, dry cleaning, and other guest-related incidentals to guestrooms. also called bell staff
best practice
process or practice unofficially considered to be an industry standard that is used by professionally operated properties
blackout date
any day in which the hotel will not honor a negotiated rate. blackout dates should be identified at the same time the hotel and the client agree on a negotiated rate. common blackout dates include NYE and other times the hotel believes its best interest are served by disallowing the negotiated rate.
block
rooms reserved exclusively for members of a specific group. a block consists of all rooms held (reserved) by the hotel for the exclusive use of that group. to se aside rooms in this manner effectively creates a “block” of reservations for the group. sometimes referred as a group block.
bookeeping
process of initially recording transactions
brand loyalty
interest of guests or potential guests to revisit and recommend a hotel (or restaurants)
bucket check
indutry term for a systematic examination of guests’ folios to ensure the accuracy of information. bucket checks typically include rate verification, credit monitoring, and confirmation of departure date and guestroom assignment