Glossary Flashcards
Achievement tests
Measures of what a person knows or can do right now
Alternative dispute resolution (ADR)
Term applied to different types of employee complaint or dispute resolution procedures
Apprenticeship training
System of training in which a worker entering the skilled trades is given thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of the work
Aptitude tests
Measures of a person’s capacity to learn or acquire skills
Arbitration award
Final and binding award issued by an arbitrator in a labour-management dispute
Arbitrator
third party neutral who resolves a labour dispute by issuing a final and binding decision in an agreement
Balanced scorecard
a measurement framework that helps managers translate strategic goals into operational objectives
Bargaining unit
Group of two or more employees who share common employment interests and conditions and may reasonably be grouped together for purposes of collective bargaining
Behaviour modification
Technique that if behaviour is rewarded it will be exhibited more frequently in the future
Behavioural description interview BDI
Question about what a person did in a given situation “Tell me about a time when”
Behaviourally anchored rating scale (BARS)
a behavioural approach to performance review that consists of a series of vertical scales, one for each important dimension of job performance
Benchmarking
Finding the best practices in other organizations that can be brought into a company to enhance performance; process of measuring one’s own services and practises against the recognized leaders in order to identify areas for improvement
BFOQ
Bona fide occupational qualification. A justifiable discrimination based on business reasons of safety or effectiveness
Business agent
Normally a paid labor official responsible for negotiating and administering the collective agreement and working to resolve union members problems
Certification
Acquisition of exclusive rights by union to represent the employees
Closed shop
Provision of the collective agreement that requires employers to hire only union members
Co-determination
Representation of labor on the board of directors of the company
Competency based pay
pay based on how many capabilities employees have or how many jobs they can perform
Constructive dismissal
Changing an employee’s working conditions such that compensation, status or prestige is reduced. This is illegal and often has a financial agenda
Consumer price index (CPI)
Measure of the average change in prices over time in the fixed market basket of goods and services
Contractor
A person who is hired by contract to perform a specific job and is not considered part of the employee base
Contractual rights
rights that derive from contracts
cooperative training
Training program that combines practical on-the-job experience with formal education
Core competencies
A combination of knowledge skills and characteristics needed to effectively perform a role in an organization