Glossary 2

Question 1

What is capacity planning?

Answer 1

The activity of creating a plan that manages resources to meet demand for services.

Question 2

What is change?

Answer 2

The addition, modification, or removal of anything that could have a direct or indirect effect on services.

Question 3

What is change authority?

Answer 3

A person or group responsible for authorising a change.

Question 4

What is change enablement practice?

Answer 4

The practice of ensuring that risks are properly assessed, authorising changes to proceed and managing a change schedule in order to maximise the number of successful service and product changes.

Question 5

What is a change model?

Answer 5

A repeatable approach to the management of a particular type of change.

Question 6

What is a change schedule?

Answer 6

A calendar that shows planned and historical changes.

Question 7

What is charging?

Answer 7

The activity that assigns a price for services.

Question 8

What is cloud computing?

Answer 8

A model for enabling on-demand network access to a shared pool of configurable computing resources that can be rapidly provided with minimal management effort or provider interaction.

Question 9

What is compliance?

Answer 9

The act of ensuring that a standard or set of guidelines is followed, or that proper, consistent accounting or other practices are being employed.

Question 10

What is confidentiality?

Answer 10

A security objective that ensures information is not made available or disclosed to unauthorised entities.

Question 11

What is configuration?

Answer 11

An arrangement of configuration items (CIs) or other resources that work together to deliver a product or service.

Question 12

What is a configuration item (CI)?

Answer 12

Any component that needs to be managed in order to deliver an IT service.

Question 13

What is a configuration management database (CMDB)?

Answer 13

A database used to store configuration records throughout their lifecycle. The CMDB also maintains the relationships between configuration records.

Question 14

What is a configuration management system (CMS)?

Answer 14

A set of tools, data, and information that is used to support service configuration management.

Question 15

What is a configuration record?

Answer 15

A record containing the details of a configuration item (CI). Each configuration record documents the lifecycle of a single CI.

Question 16

What is continual improvement practice?

Answer 16

The practice of aligning an organisation’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.

Question 17

What is continuous deployment?

Answer 17

An integrated set of practices and tools used to deploy software changes into the production environment.

Question 18

What is continuous integration/continuous delivery?

Answer 18

An integrated set of practices and tools used to merge developers’ code, build and test the resulting software, and package it so that it is ready for deployment.

Question 19

What is control?

Answer 19

The means of managing a risk, ensuring that a business objective is achieved, or that a process is followed.