Glossary Flashcards
Accomadation
A room, group of rooms or building where someone can live or stay.
Catering
Providing food and drink to customers.
Commercial
A business that aims to make a profit from its services, for example a restaurant.
Commercial non - residential provision
A profit making business that offers food but does not offer accommodation, for example a cafe.
Commercial residential provision
A profit making business that offers accommodation, for example a hotel.
Customer
A person who pays for services in a hospitality and/ or catering provision.
Hospitality
The act of being friendly and welcoming to guests and visitors.
Menu
A list of all food and drink ( with descriptions ) available to the customer/ client.
Non - commercial non - residential provision
A non - profit catering business that offers food but does not offer accommodation, for example meals on wheels.
non - commercial residential profit
A non - profit business that offers accommodation, for example a care home.
Provision
A type of business that offers hospitality and/ or catering services.
Ratings
Awards given to hospitality and catering provisions that meet certain levels of standards.
Receptionist
A person responsible for greeting guests and taking orders and payments in commercial ( residential ) provisions.
Residential
An establishment that offers accommodation.
