Global E-Business And Collaboration Flashcards
What system is designed to perform and record the daily routine transactions necessary to conduct business?
Transaction Processing System (TPS)
What type of management system provides middle managers with reports on the organization’s current performance?
Management Information System (MIS)
Which system is used by firms to help manage relationships with their suppliers?
Supply Chain Management System (SCM)
What term refers to the use of digital technology and the internet to execute major business processes?
Electronic Business or E-business
Who in an organization is responsible for enforcing information security policies and educating users about security?
Chief Security Officer (CSO)
What type of system helps senior management make non-routine decisions requiring judgment, evaluation, and insight?
Executive Support System (ESS)
What system integrates business processes in manufacturing, finance, sales, and human resources into a single software system?
Enterprise Systems Firms or Enterprise Resource Planning (ERP) System
What is the name of the system that captures and applies knowledge and expertise in an organization?
Knowledge Management System (KMS)
What is the internal network used within an organization, accessible only by its employees?
Intranet
Which term describes a framework used to evaluate and select collaboration tools based on time and space challenges?
Time/Space Collaboration Matrix
What is the term for software tools that help managers and other enterprise users make more informed decisions by organizing and analyzing data?
Business Intelligence (BI)
Which type of system supports non-routine decision-making, often integrating data from both internal and external sources?
Decision-Support System
What are online 3D environments where users create avatars to interact and collaborate, often used in corporate settings for virtual meetings?
Virtual Worlds
What is the name of the tool that is an integrated desktop client used for accessing business email, calendars, and applications in large firms?
IBM Lotus Notes
What do we call the management function that determines the best use of IT resources, policies, and practices to achieve the firm’s objectives?
IT Governance
Which technology allows people to appear present in a location other than their true physical location, often used in high-end videoconferencing systems?
Telepresence Technology
What is the name of the department responsible for maintaining an organization’s IT infrastructure, including hardware, software, and networks?
Information Systems Department
Which system helps firms identify, attract, and retain profitable customers by coordinating business processes related to sales, marketing, and service?
Customer Relationship Management (CRM) System
What is the term for a company website that is accessible only by authorized vendors and suppliers, often used for coordinating supply chain activities?
Extranet
What tool is becoming increasingly popular for management decision-makers to visually monitor and analyze business performance?
Digital Dashboard
What is the term for the systematic practice of capturing, distributing, and effectively using organizational knowledge?
Knowledge Management
Which enterprise application integrates multiple business processes and functions, enabling seamless communication and data exchange across departments?
Enterprise Resource Planning (ERP) System
What is the name for a network within an organization that allows employees to securely share company information and computing resources?
Intranet
Which tool is commonly used by small and medium-sized firms for online collaboration and includes features like shared documents and calendars?
Microsoft SharePoint
Integrated desktop client option for accessing business e-mail, calendars and applications on IBM Lotus Domino server
Lotus Notes
Developed in the early 1990s by a number collaborative work scholars
Time/space collaboration matrix
What is tne of the most widely used “free” online services for collaboration ?
Google apps or google sites
Allows users to quickly create online, group-editable web sites
Google sites
Works with google sites and includes the typical desktop productivity office software tools
Google apps
An important feature of leading-edge huge end video conferencing systems
Telepresence technology
Private and share calendars; multiple calendar
Google Calendar
Google’s free online e-mail service, with mobile access capabilities
Google Gmail
Instant messaging, text and voice chat
Google talks
Online word processing, presentation, spreadsheet and drawing software; online editing and sharing
Google docs
Team collaboration sites for sharing documents, schedules, calendar; searching documents and creating group wikis
Google sites
Private hosted video sharing
Google video
Use-created groups with mailing lists, shared calendars, documents, sites and video; searchable archives.
Google groups
Have been embraced by corporations as a major communication and collaboration tools supporting interaction jobs
E-mail or instant messaging (IM)
These are the ways work is organized and coordinated to produce valuable products or services
Business processes
They involve various activities supported by material, information, and knowledge flows among participants.
Business Processes
How information technology improves business processes
Automation
Enhanced Information Flow
New Business Models
A functional business processes of assembling the products, checking for quality and product bill of materials
Manufacturing and Production
A functional business processes of identifying customers, making customers aware of the product and selling the product.
Sales and marketing
A functional business process for hiring employees, evaluating employee’s job performance, and enrolling employees in benefits plans.
Human resources
Help streamline business operations, drive innovation and enhanced customer service
Information technology
Use various information systems to support different functions such as sales marketing, manufacturing, finance, and human resources
Organizations
What are the different management groups
Transactions Processing Systems
Management Information Systems
Decision-Support Systems
Systems for Business Intelligence
Is a computerized system that performs and records the daily routine transactions necessary to conduct business
Transaction processing systems
Keeps track of money paid to employees
Payroll System
An employee time sheet with the employee’s name, social security numbers and number of hours worked per week represent is a single transaction for this system.
Payroll System
At the operational level, task resources and goals are predefined and highly structured.
Transaction processing systems (TPS)
Is a major producer of information for other systems and business functions?
Transaction Processing Systems (TPS)
It also supplies employee payment history data for insurance, pension, and other benefits calculations of the firm’s human resources function and employee payment data to government agencies
Transaction Processing Systems (TPS)
It designates a specific category of information systems service middle management
Management Information Systems (MIS)
It provides middle management with reports on the organization’s current performance?
Management Information Systems (MIS)
It summarizes and reports on the company’s basic operations using data supplied by TPS
Management Information Systems (MIS)
It serves managers primarily interested in weekly, monthly, and yearly results.
Management Information Systems (MIS)
These systems generally are not flexible and have little analytical capability.
Management Information Systems (MIS)
These systems use simple routines, such as summaries and comparisons, as opposed to sophisticated mathematical models or statistical techniques.
Management Information Systems (MIS)
They focus on problems that are unique and rapidly changing, for which procedure for arriving at a solution may not be fully predefined in advance.
Decision - Support Systems (DSS)
A system that supports more non-routine decision making
Decision - Support Systems (DDS)
Use internal information form TPS and MIS, they often bring information from external sources
Decision - Support Systems (DDS)
Is the voyage - estimating system of a subsidiary of a large American metals company
Decision - Support Systems (DDS)
This DSS operates on a powerful PC. It is used daily by managers who must develop bids on shipping contacts.
Voyage-estimating decision - support system
Is a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions.
Business Intelligence
Are not limited to middle managers can be found at all levels of the organization, including systems for senior management
Business Intelligence Applications
Are designed to incorporate data about external events, such us as new tax laws or competitors, but they also summarized information flow form internal MIS and DSS
Executive Support System (ESS)
Often the information is delivered to senior executives through a _______ which uses a WEB interface…..
Portal
Are systems that span functional areas, focus on executing business processes across the business firm and include all levels of management?
Enterprise Applications
Help businesses become more flexible and productive by coordinating and integrating groups of processes so they focus on efficient management of resources and customer service.
Enterprise Applications
Enumerate the four major types of enterprise applications.
- Enterprise Systems
- Supply Chain Management Systems
- Customer Relationship Management Systems
- Knowledge Management Systems
List the six main reasons why collaboration and teamwork are more important today.
- Changing nature of work
- Growth of professional work
- Changing organization of the firm
- Changing scope of the firm
- Emphasis on innovation
- Changing culture of work and business
Identify the major roles within the Information Systems Department.
- Programmer
- System Analyst
- Project Leader
- Information Systems Manager
Enumerate the main components of an IT infrastructure.
- Hardware
- Software
- Data Management Technology
- Networking and Telecommunications Technology
List the different types of management information systems (MIS) discussed in the presentation.
- Transaction Processing Systems (TPS)
- Management Information Systems (MIS)
- Decision-Support Systems (DSS)
- Executive Support Systems (ESS)
Enumerate the two hands-on MIS projects
- Improving decision making
- Achieving operational excellence
The representative of the department outside the information systems groups for whom applications are developed.
End users
It’s responsible for the firm’s knowledge management program.
Chief Knowledge Officer (CKO)
It helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
Chief Knowledge Officer (CKO)
It’s responsible for ensuring that the company with existing data privacy laws.
Chief Privacy Officer ( CPO)
In charge of information systems security for the firm and responsible for enforcing the firm’s information security policy.
Chief Security Officer (CSO)
It also responsible for educating and training users and information systems specialists about security, keeping management aware of security threats and breakdowns, and maintaining the tools and policies chosen to implement security.
Chief Security Officer (CSO)
It’s a senior manager who oversees the use of information technology in the firm
Chief Information Officer (CIO)
The formal organization unit is responsible for information technology services.
Information System Department
It also responsible for maintaining the hardware software, data storage and networks that comprise the firm’s IT infrastructure.
Information System Department
Enumerate the head of information departments
Chief Information Officer (CIO)
Chief Security Officer (CSO)
Chief Privacy Officer (CPO)
Chief Knowledge Officer (CKO)
End Users
He/She is responsible for overseeing and managing the development, implementation, and maintenance of information systems projects.
Project Leader
Its job to translate business problem and requirements into information requirement and systems.
System Analysis
It’s highly trained technical specialist who write the software instructions for computers.
Programmer
The formal organization unit responsible for information technology services. It also responsible for maintaining the hardware software, data storage and networks that comprise the firm’s IT infrastructure.
The Information System Department
What are the streamlined to-do list for choosing the right collaboration software for your firm:
1.Identify Collaboration Challenges.
- List Available Solutions.
- Analyze Costs and Benefits.
- Assess Security Risks.
- Gather User Feedback.
- Select Tools and Invite Vendors
The time/space matrix focuses on two dimensions of the collaboration problem:
time and space
Is clearly an obstacle to collaboration on a global scale.
Time
Also inhibits collaboration in large global or even national and regional firms. Assembling people for a physical meeting is made difficult by the physical dispersion of distributed firms (firms with more than one location), the cost of travel, and the time limitations of managers.
Place (location)
Using this time/space framework will help you to choose the most appropriate collaboration and teamwork tools for your firm.
Time / Space collaboration matrix
An enterprise server - based collaboration elements which provides social networking like Twitter -like micro-blogging
Social text
Collecting and collaborating on text, line drawings, images, WEB pages, video, RSS feeds
Zoho
Online collaboration with e-mail, scheduling, to-do list, contact management, file sharing .
Bluetie
Sharing to-do list, files, message boards, milestone tracking.
Basecamp
Sharing documents, calendars, WEB bookmarks; email integration and IM
Onehub
Collaboration with file sharing; project management; customization; security.
WorkZone
Give at least 6 collaborative software tools
- WEB presenting
- White boarding
- Audio Conferencing
- Video Conferencing
- File sharing
- Screen Sharing
They are rewarded for their performance, and individuals are rewarded for their performance in a team.
Teams
They are responsible for achieving results but rely on teams of employees to achieve and implement the results.
.
Senior Managers
Firm’s that are required lower-level employees to carry out orders without asking too many questions, with no responsibility to improve processes, and with no rewards for teamwork or team performance.
Command and control firms
Are organizations where the top leaders thought up all the really important matters,and then ordered lower-level employees to execute senior management plans.
“Command and Control” Organizations
Are often short-lived, depending on the problems they tackle and the length of time needed to find a solution and accomplish the mission.
Teams
Are part of the organization’s business structure for getting things done. They have a specific mission that someone in the business assigned to them.
Teams
They have a job to complete. The members of the team need to collaborate on the accomplishment of specific tasks and collectively achieve the team mission. The team mission might be to “win the game,” or “increase online sales by 10%,” or “prevent insulating foam from falling off a space shuttle.”
Teams
Is defined as working with others to achieve shared and explicit goals.
Collaboration
It means focuses on task or mission accomplishment and usually takes place in a business, or other organization, and between businesses.
Collaboration
It can be short-lived, lasting a few minutes, or longer term, depending on the nature of the task and the relationship among participants.
Collaboration
It can be one-to-one or many-to-many. Employees may collaborate in informal groups that are not a formal part of the business firm’s organizational structure or they may be organized into formal teams.
Collaboration
It refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.
E-government
Is the part of e-business that deals with the buying and selling of goods and services over the Internet.
E-commerce
It also encompasses activities supporting those market transactions, such as advertising, marketing, customer support, security, delivery, and payment.
E-commerce
It refers to the use of digital technology and the Internet to execute the major business processes in the enterprise.
Electronic business, or e-business
It includes activities for the internal management of the firm and for coordination with suppliers and other business partners. It also includes electronic commerce, or e-commerce.
Electronic business, or e-business
Are systems to help manage their relationships with their customers.
Customer Relationship Management Systems Firms use customer relationship management (CRM)
