Global App & Membership Ops Manager Flashcards
Give an example of when you chose to be true to your own values rather than do what was told or expected.
Situation: Over holiday, our team was asked to track issues and incidents.
Task: Create an incident tracking system.
Action: Within a few hours of the initial ask, I created an AirTable for tracking tickets in detail and took on maintaining it through all of holiday.
Result: Went above and beyond the expected result by tracking every single incident in detail, impacting what metrics product teams look at. i.e. How many times did a tool have an issue?
Give me an example of how you gained others’ confidence when you worked with them for the first time.
Situation: Ask from the Global Process team to add NA’s digital processes to the process library.
Task: Meet with each individual team in Dig Ops to record all of their manual processes.
Action: Start each meeting with new stakeholders explaining purpose of the exercise, how it can benefit them, and the expected time commitment and workload and ways that I will try to alleviate both.
Result: Being prepared, clear and transparent up-front helped keep them on task, engaged, and willing to work with you on a task that can be monotonous and from the outside is a very large ask.
Describe a time when you decided to give someone the benefit of the doubt.
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Describe a time someone told you something in confidence, but you felt you needed to tell someone else.
Situation: A co-worker voiced some issues that they were having with the rollout of a new tool- namely the features and overall readiness of the system.
Task: Take these concerns and shift them into a presentable format that could be actioned on.
Action: Partnered with the teammate to brainstorm what we want and need, what we like about the tool. Organized a meeting to discuss the issues as a united front with suggested changes and needs, while including features that we did like so that it wasn’t completely negative.
Result: Product teams took our feedback with them and made updates to a few of the more simple/doable requests.
Tell me about a time when you publicly admitted a mistake or failure.
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Describe a time you started up and ran with an idea/project, no matter what got in your way.
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Describe how you handled a situation where you were unable to follow through on a commitment.
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Tell me about a time when you disagreed with someone more senior, and offered a solution that actually worked better.
Describe a time when you challenged someone in a position of authority.
Describe a time when you challenged an idea or approach.
Tell me about a time when you criticized the status quo despite some risks.
Tell me about a time when you were investigating something and had to report back negative news to higher management.
Tell me about a time you held back on something you later wished you had said.
Tell me about a time when you stepped in to defend someone (other than a direct report) whom you felt was being unfairly treated.
Tell me about a time when you challenged someone on an ethical or performance issue.
Tell me about a time you accepted an assignment where the odds of success were against you.
Describe an example of when you volunteered for a risky or challenging task that nobody else wanted to do.
Describe when or where you learned the most about your strengths and weaknesses.
Tell me about a time when your understanding of your strengths or weaknesses was helpful to you.
Talk about a time you received significant negative feedback.
Tell me about a time a performance review did not go as well for you as you had expected.
Describe a time you were given positive feedback.
Tell me about a time you made a change after receiving positive feedback.
Tell me about a time when you had to admit to your boss that you weren’t very good at something.
Tell me about sharing one of your weaknesses with someone else.
Tell me about a time you asked someone to give feedback.
Tell me about a time when you were surprised or confused about how someone viewed you.
Tell me about a time when you had a problem and you didn’t know what to do.
Tell me about a time when you had to make a decision and the information available was inadequate.
Tell me about a time when you had to act on something important before you had time to come up with a clear answer or solution.
Tell me about a time when it was difficult to make sense of the situation or need.
Give me an example of how your work habits changed when you didn’t know exactly what to do.
Tell me about a time when a crisis made what you had been doing obsolete or ineffective.
Describe a project/assignment where the outcome or process was unclear.
Give an example of when you entered a job or situation and had to make decisions immediately, without time to get your bearings.
Tell me about a time when someone asked you to try something completely new to you.
Tell me about a time when you had to change something significant in your work environment.
Describe a time you led a cross-functional team.
Describe a time you had to put together a team from scratch to accomplish an organizational goal.
Tell me about a time you were in charge of a team and needed to get them focused around common goals.
Tell me about a time you had to prioritize the team’s goals over your own personal goals.
Tell me about a time you were in charge of a team that didn’t have the talent to get the job done.
Tell me about a time you encountered a team member who was dragging down the effectiveness of the team.
Tell me about a time you worked with a high-performing group or team.
Give me an example of when your team accomplished something exceptional and it was up to you to reward the group.
Tell me about a time when you had to revitalize a stagnant team.
Describe a team experience when the members didn’t work well together.
Give me an example of a time you increased a team’s effectiveness or productivity.
Tell me about a time you improved team spirit or morale.
Describe a time when your efforts in developing someone worked out positively.
Give me an example of how you determine the most appropriate development path for someone.
Tell me about a time when your efforts in developing someone didn’t work out as you had expected.
Describe a situation when you knew you should be developing others but didn’t have the time.
Tell me about a time when you were involved in what you think was a good development process.
Tell me about a time you created a development process to align with organizational goals and priorities.
Tell me about a person you helped do something they didn’t think they were capable of.
Tell me about a significant challenge you provided for someone else.
Describe a time when you coached or mentored people less experienced than you were.
Tell me about a time when you worked with an inexperienced person and started them down a road of accelerated development.
Describe a time when you needed to build a relationship with someone very different from you.
Tell me about a time when you or someone else felt unwelcome or uncomfortable in a group.
Tell me about a time when you overcame a stereotype you had formed.
Tell me about a time when you fell into the trap of stereotyping someone.
Tell me about a time you led a team that was diverse for one or more reasons; for example, culturally or generationally.
Tell me about a time when managing differences backfired and produced a worse outcome.
Tell me about a time when you managed a diverse group and the differences proved very challenging.
Tell me about a time you communicated a new direction for a group or business.
Tell me about a time when a vision message you delivered was rejected.
Tell me about an occasion when you gained buy-in for your vision.
Tell me about a time when you had to figure out how to get your vision across to remote locations without going there.
Tell me about a time when you had to champion an organization’s vision that you didn’t fully agree with.
Tell me about a time when you made changes to your workgroup’s purpose or direction to fit the organization’s vision.
Tell me about a situation when you were leading an unenthusiastic group and needed to energize them
Tell me about a time when you inspired people to stay with the team or organization by sharing your sense of purpose or vision.
Describe a time when you worked with a group to develop their mission and vision.
Tell me about a time you managed a group/unit that was headed one way and you felt they should be going another.
Describe a time you had to develop a strategy that would create value for your organization or customers.
Tell me about a time when anticipated future trends impacted your strategic plans and decisions.
Give me an example of working with a team in charge of creating a new vision and strategy.
Describe a time when you were part of an organization or group and thought the strategy was lacking or inadequate.
Give me an example of exploring various scenarios and possibilities when charting a course for the future.
Describe some possibilities you imagine for the future of your industry or organization.
Tell me about a time you were implementing a strategy and had to revise it or change direction due to changes in the competitive landscape.
Tell me about a time when you developed a viable competitive strategy, but due to forces outside your control, the strategy could not be fully implemented as planned.
Tell me about a time when your strategic vision or big-picture thinking was an asset.
Tell me about a time when it was difficult to anticipate issues that had an impact on your strategy.
Tell me about the most unusual idea you’ve had that worked.
Describe your most creative contribution to the organization.
Describe a time when you sized up an idea for its value in the market or organization.
Tell me about a time when you participated in a failed attempt to innovate.
Tell me about a time when you came up with some new ideas to solve an old problem.
Describe a time when you facilitated idea generating or brainstorming with others.
Tell me about a time when you managed something from the idea stage to market or application.
Tell me about a time when you brought another person’s or group’s idea to successful completion.
Tell me about a time you took a risk on a new product or solution and it paid off.
Tell me about a time when you identified an opportunity to innovate during the early stages of a project or process.
Tell me about a time when you planned and organized a complex task or project from start to finish.
Tell me about a time when your lack of planning got you in trouble.
Tell me about a time when you divided a plan into phases and detailed tasks to organize and accomplish the objectives.
Describe a time when a project plan was so high level or general that it was difficult to execute.
Describe a time you were setting goals and needed to plan for uncertainties or problems.
Tell me about a time when you stumbled because you didn’t anticipate a roadblock/obstacle.
Describe a time you established objectives and a plan that aligned with organizational priorities.
Give me an example of a project you managed where setting milestones and measuring progress was critical.
Tell me about a time you had to change plans during a project/task you were doing to prioritize something unexpected.
Tell me about a time when you ran out of time and had to choose what to finish.
Recall a time you made a mistake while working with others and had to make it right.
Give me an example of a time you were unable to follow through on a commitment.
Describe a time you had to set stretch goals and articulate how success would be measured.
Describe your approach to monitoring the progress of team members and holding them accountable.
Tell me about a time you had to communicate and manage new responsibilities when there was a significant shift in goals midway through a project.
Tell me about a time when you and your team struggled because you were not clear about who was responsible for a task or project.
Describe a time you tried to improve the effectiveness of a team or workgroup.
Tell me about a time when you monitored and managed others’ work on a complex task.
Describe a time when a member of a team you were leading made a mistake.
Give me an example of how you explained to a direct report or team member what it was you wanted.
