Global App & Membership Ops Manager Flashcards
Give an example of when you chose to be true to your own values rather than do what was told or expected.
Situation: Over holiday, our team was asked to track issues and incidents.
Task: Create an incident tracking system.
Action: Within a few hours of the initial ask, I created an AirTable for tracking tickets in detail and took on maintaining it through all of holiday.
Result: Went above and beyond the expected result by tracking every single incident in detail, impacting what metrics product teams look at. i.e. How many times did a tool have an issue?
Give me an example of how you gained others’ confidence when you worked with them for the first time.
Situation: Ask from the Global Process team to add NA’s digital processes to the process library.
Task: Meet with each individual team in Dig Ops to record all of their manual processes.
Action: Start each meeting with new stakeholders explaining purpose of the exercise, how it can benefit them, and the expected time commitment and workload and ways that I will try to alleviate both.
Result: Being prepared, clear and transparent up-front helped keep them on task, engaged, and willing to work with you on a task that can be monotonous and from the outside is a very large ask.
Describe a time when you decided to give someone the benefit of the doubt.
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Describe a time someone told you something in confidence, but you felt you needed to tell someone else.
Situation: A co-worker voiced some issues that they were having with the rollout of a new tool- namely the features and overall readiness of the system.
Task: Take these concerns and shift them into a presentable format that could be actioned on.
Action: Partnered with the teammate to brainstorm what we want and need, what we like about the tool. Organized a meeting to discuss the issues as a united front with suggested changes and needs, while including features that we did like so that it wasn’t completely negative.
Result: Product teams took our feedback with them and made updates to a few of the more simple/doable requests.
Tell me about a time when you publicly admitted a mistake or failure.
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Describe a time you started up and ran with an idea/project, no matter what got in your way.
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Describe how you handled a situation where you were unable to follow through on a commitment.
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Tell me about a time when you disagreed with someone more senior, and offered a solution that actually worked better.
Describe a time when you challenged someone in a position of authority.
Describe a time when you challenged an idea or approach.
Tell me about a time when you criticized the status quo despite some risks.
Tell me about a time when you were investigating something and had to report back negative news to higher management.
Tell me about a time you held back on something you later wished you had said.
Tell me about a time when you stepped in to defend someone (other than a direct report) whom you felt was being unfairly treated.
Tell me about a time when you challenged someone on an ethical or performance issue.
Tell me about a time you accepted an assignment where the odds of success were against you.
Describe an example of when you volunteered for a risky or challenging task that nobody else wanted to do.
Describe when or where you learned the most about your strengths and weaknesses.
Tell me about a time when your understanding of your strengths or weaknesses was helpful to you.
Talk about a time you received significant negative feedback.
Tell me about a time a performance review did not go as well for you as you had expected.
Describe a time you were given positive feedback.
Tell me about a time you made a change after receiving positive feedback.
Tell me about a time when you had to admit to your boss that you weren’t very good at something.
Tell me about sharing one of your weaknesses with someone else.
Tell me about a time you asked someone to give feedback.
Tell me about a time when you were surprised or confused about how someone viewed you.
Tell me about a time when you had a problem and you didn’t know what to do.
Tell me about a time when you had to make a decision and the information available was inadequate.
Tell me about a time when you had to act on something important before you had time to come up with a clear answer or solution.
Tell me about a time when it was difficult to make sense of the situation or need.
Give me an example of how your work habits changed when you didn’t know exactly what to do.
Tell me about a time when a crisis made what you had been doing obsolete or ineffective.
Describe a project/assignment where the outcome or process was unclear.
Give an example of when you entered a job or situation and had to make decisions immediately, without time to get your bearings.
Tell me about a time when someone asked you to try something completely new to you.
Tell me about a time when you had to change something significant in your work environment.
Describe a time you led a cross-functional team.
Describe a time you had to put together a team from scratch to accomplish an organizational goal.
Tell me about a time you were in charge of a team and needed to get them focused around common goals.
Tell me about a time you had to prioritize the team’s goals over your own personal goals.
Tell me about a time you were in charge of a team that didn’t have the talent to get the job done.
Tell me about a time you encountered a team member who was dragging down the effectiveness of the team.
Tell me about a time you worked with a high-performing group or team.
Give me an example of when your team accomplished something exceptional and it was up to you to reward the group.
Tell me about a time when you had to revitalize a stagnant team.