Global App & Membership Ops Manager Flashcards

1
Q

Give an example of when you chose to be true to your own values rather than do what was told or expected.

A

Situation: Over holiday, our team was asked to track issues and incidents.

Task: Create an incident tracking system.

Action: Within a few hours of the initial ask, I created an AirTable for tracking tickets in detail and took on maintaining it through all of holiday.

Result: Went above and beyond the expected result by tracking every single incident in detail, impacting what metrics product teams look at. i.e. How many times did a tool have an issue?

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2
Q

Give me an example of how you gained others’ confidence when you worked with them for the first time.

A

Situation: Ask from the Global Process team to add NA’s digital processes to the process library.

Task: Meet with each individual team in Dig Ops to record all of their manual processes.

Action: Start each meeting with new stakeholders explaining purpose of the exercise, how it can benefit them, and the expected time commitment and workload and ways that I will try to alleviate both.

Result: Being prepared, clear and transparent up-front helped keep them on task, engaged, and willing to work with you on a task that can be monotonous and from the outside is a very large ask.

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3
Q

Describe a time when you decided to give someone the benefit of the doubt.

A

Situation:
Task:
Action:
Result:

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4
Q

Describe a time someone told you something in confidence, but you felt you needed to tell someone else.

A

Situation: A co-worker voiced some issues that they were having with the rollout of a new tool- namely the features and overall readiness of the system.

Task: Take these concerns and shift them into a presentable format that could be actioned on.

Action: Partnered with the teammate to brainstorm what we want and need, what we like about the tool. Organized a meeting to discuss the issues as a united front with suggested changes and needs, while including features that we did like so that it wasn’t completely negative.

Result: Product teams took our feedback with them and made updates to a few of the more simple/doable requests.

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5
Q

Tell me about a time when you publicly admitted a mistake or failure.

A

Situation:
Task:
Action:
Result:

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6
Q

Describe a time you started up and ran with an idea/project, no matter what got in your way.

A

Situation:
Task:
Action:
Result:

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7
Q

Describe how you handled a situation where you were unable to follow through on a commitment.

A

Situation:
Task:
Action:
Result:

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8
Q

Tell me about a time when you disagreed with someone more senior, and offered a solution that actually worked better.

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9
Q

Describe a time when you challenged someone in a position of authority.

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10
Q

Describe a time when you challenged an idea or approach.

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11
Q

Tell me about a time when you criticized the status quo despite some risks.

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12
Q

Tell me about a time when you were investigating something and had to report back negative news to higher management.

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13
Q

Tell me about a time you held back on something you later wished you had said.

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14
Q

Tell me about a time when you stepped in to defend someone (other than a direct report) whom you felt was being unfairly treated.

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15
Q

Tell me about a time when you challenged someone on an ethical or performance issue.

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16
Q

Tell me about a time you accepted an assignment where the odds of success were against you.

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17
Q

Describe an example of when you volunteered for a risky or challenging task that nobody else wanted to do.

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18
Q

Describe when or where you learned the most about your strengths and weaknesses.

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19
Q

Tell me about a time when your understanding of your strengths or weaknesses was helpful to you.

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20
Q

Talk about a time you received significant negative feedback.

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21
Q

Tell me about a time a performance review did not go as well for you as you had expected.

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22
Q

Describe a time you were given positive feedback.

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23
Q

Tell me about a time you made a change after receiving positive feedback.

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24
Q

Tell me about a time when you had to admit to your boss that you weren’t very good at something.

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25
Q

Tell me about sharing one of your weaknesses with someone else.

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26
Q

Tell me about a time you asked someone to give feedback.

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27
Q

Tell me about a time when you were surprised or confused about how someone viewed you.

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28
Q

Tell me about a time when you had a problem and you didn’t know what to do.

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29
Q

Tell me about a time when you had to make a decision and the information available was inadequate.

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30
Q

Tell me about a time when you had to act on something important before you had time to come up with a clear answer or solution.

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31
Q

Tell me about a time when it was difficult to make sense of the situation or need.

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32
Q

Give me an example of how your work habits changed when you didn’t know exactly what to do.

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33
Q

Tell me about a time when a crisis made what you had been doing obsolete or ineffective.

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34
Q

Describe a project/assignment where the outcome or process was unclear.

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35
Q

Give an example of when you entered a job or situation and had to make decisions immediately, without time to get your bearings.

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36
Q

Tell me about a time when someone asked you to try something completely new to you.

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37
Q

Tell me about a time when you had to change something significant in your work environment.

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38
Q

Describe a time you led a cross-functional team.

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39
Q

Describe a time you had to put together a team from scratch to accomplish an organizational goal.

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40
Q

Tell me about a time you were in charge of a team and needed to get them focused around common goals.

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41
Q

Tell me about a time you had to prioritize the team’s goals over your own personal goals.

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42
Q

Tell me about a time you were in charge of a team that didn’t have the talent to get the job done.

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43
Q

Tell me about a time you encountered a team member who was dragging down the effectiveness of the team.

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44
Q

Tell me about a time you worked with a high-performing group or team.

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45
Q

Give me an example of when your team accomplished something exceptional and it was up to you to reward the group.

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46
Q

Tell me about a time when you had to revitalize a stagnant team.

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47
Q

Describe a team experience when the members didn’t work well together.

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48
Q

Give me an example of a time you increased a team’s effectiveness or productivity.

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49
Q

Tell me about a time you improved team spirit or morale.

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50
Q

Describe a time when your efforts in developing someone worked out positively.

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51
Q

Give me an example of how you determine the most appropriate development path for someone.

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52
Q

Tell me about a time when your efforts in developing someone didn’t work out as you had expected.

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53
Q

Describe a situation when you knew you should be developing others but didn’t have the time.

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54
Q

Tell me about a time when you were involved in what you think was a good development process.

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55
Q

Tell me about a time you created a development process to align with organizational goals and priorities.

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56
Q

Tell me about a person you helped do something they didn’t think they were capable of.

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57
Q

Tell me about a significant challenge you provided for someone else.

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58
Q

Describe a time when you coached or mentored people less experienced than you were.

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59
Q

Tell me about a time when you worked with an inexperienced person and started them down a road of accelerated development.

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60
Q

Describe a time when you needed to build a relationship with someone very different from you.

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61
Q

Tell me about a time when you or someone else felt unwelcome or uncomfortable in a group.

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62
Q

Tell me about a time when you overcame a stereotype you had formed.

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63
Q

Tell me about a time when you fell into the trap of stereotyping someone.

A
64
Q

Tell me about a time you led a team that was diverse for one or more reasons; for example, culturally or generationally.

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65
Q

Tell me about a time when managing differences backfired and produced a worse outcome.

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66
Q

Tell me about a time when you managed a diverse group and the differences proved very challenging.

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67
Q

Tell me about a time you communicated a new direction for a group or business.

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68
Q

Tell me about a time when a vision message you delivered was rejected.

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69
Q

Tell me about an occasion when you gained buy-in for your vision.

A
70
Q

Tell me about a time when you had to figure out how to get your vision across to remote locations without going there.

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71
Q

Tell me about a time when you had to champion an organization’s vision that you didn’t fully agree with.

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72
Q

Tell me about a time when you made changes to your workgroup’s purpose or direction to fit the organization’s vision.

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73
Q

Tell me about a situation when you were leading an unenthusiastic group and needed to energize them

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74
Q

Tell me about a time when you inspired people to stay with the team or organization by sharing your sense of purpose or vision.

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75
Q

Describe a time when you worked with a group to develop their mission and vision.

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76
Q

Tell me about a time you managed a group/unit that was headed one way and you felt they should be going another.

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77
Q

Describe a time you had to develop a strategy that would create value for your organization or customers.

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78
Q

Tell me about a time when anticipated future trends impacted your strategic plans and decisions.

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79
Q

Give me an example of working with a team in charge of creating a new vision and strategy.

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80
Q

Describe a time when you were part of an organization or group and thought the strategy was lacking or inadequate.

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81
Q

Give me an example of exploring various scenarios and possibilities when charting a course for the future.

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82
Q

Describe some possibilities you imagine for the future of your industry or organization.

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83
Q

Tell me about a time you were implementing a strategy and had to revise it or change direction due to changes in the competitive landscape.

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84
Q

Tell me about a time when you developed a viable competitive strategy, but due to forces outside your control, the strategy could not be fully implemented as planned.

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85
Q

Tell me about a time when your strategic vision or big-picture thinking was an asset.

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86
Q

Tell me about a time when it was difficult to anticipate issues that had an impact on your strategy.

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87
Q

Tell me about the most unusual idea you’ve had that worked.

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88
Q

Describe your most creative contribution to the organization.

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89
Q

Describe a time when you sized up an idea for its value in the market or organization.

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90
Q

Tell me about a time when you participated in a failed attempt to innovate.

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91
Q

Tell me about a time when you came up with some new ideas to solve an old problem.

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92
Q

Describe a time when you facilitated idea generating or brainstorming with others.

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93
Q

Tell me about a time when you managed something from the idea stage to market or application.

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94
Q

Tell me about a time when you brought another person’s or group’s idea to successful completion.

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95
Q

Tell me about a time you took a risk on a new product or solution and it paid off.

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96
Q

Tell me about a time when you identified an opportunity to innovate during the early stages of a project or process.

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97
Q

Tell me about a time when you planned and organized a complex task or project from start to finish.

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98
Q

Tell me about a time when your lack of planning got you in trouble.

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99
Q

Tell me about a time when you divided a plan into phases and detailed tasks to organize and accomplish the objectives.

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100
Q

Describe a time when a project plan was so high level or general that it was difficult to execute.

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101
Q

Describe a time you were setting goals and needed to plan for uncertainties or problems.

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102
Q

Tell me about a time when you stumbled because you didn’t anticipate a roadblock/obstacle.

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103
Q

Describe a time you established objectives and a plan that aligned with organizational priorities.

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104
Q

Give me an example of a project you managed where setting milestones and measuring progress was critical.

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105
Q

Tell me about a time you had to change plans during a project/task you were doing to prioritize something unexpected.

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106
Q

Tell me about a time when you ran out of time and had to choose what to finish.

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107
Q

Recall a time you made a mistake while working with others and had to make it right.

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108
Q

Give me an example of a time you were unable to follow through on a commitment.

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109
Q

Describe a time you had to set stretch goals and articulate how success would be measured.

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110
Q

Describe your approach to monitoring the progress of team members and holding them accountable.

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111
Q

Tell me about a time you had to communicate and manage new responsibilities when there was a significant shift in goals midway through a project.

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112
Q

Tell me about a time when you and your team struggled because you were not clear about who was responsible for a task or project.

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113
Q

Describe a time you tried to improve the effectiveness of a team or workgroup.

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114
Q

Tell me about a time when you monitored and managed others’ work on a complex task.

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115
Q

Describe a time when a member of a team you were leading made a mistake.

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116
Q

Give me an example of how you explained to a direct report or team member what it was you wanted.

A