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Question 1

What is customer service

Answer 1

• Customers choose food from a display
• Customers queue ot pay before they eat the food -queue may be lengthy, lunchtime
• Food can be eaten in the place or taken away

Question 2

Whats table service

Answer 2

•
Waiting staff atke food orders and serve customers seated ta a table
• Large restaurants divide tables into areas called stations
• Banquets, wedding receptions, etc. - guests are served mbasety of wanitig satf
•
doFsi more expensive in order ot pay het wages
•
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of thengiwtia
satf
syestm (trolley / moveable service)
-
Coknig/ preparingfoodat eht table ot entertai

Question 3

Transport catering

Answer 3

Trains
- Restaurant carriages on some long-distance trains - Takeaway cafeteria or trolley service available Aeroplanes
- Frozen or cook-chilled meals provided on long-distance flights - heated by microwaves
Food trolley service on a Japanese train

gnidVne s y s t e m
Vending machines sell hot and cold meals, snacks and drinks in a variety of places team of people is needed to service them and maintain their stocks
eTh commercial (E) sector of the H&C industry
- Trolley drink and snack service available on many short-distance flights Ships
-
Cruise ships provide a variety of food service options -
Ferries usually have a cafeteria service