Getting Started with CI Flashcards
DMAIC - Define
Exact problem/ goal
Processes involved
DMAIC - Measure
Gather information
Baseline Performance
DMAIC - Analyse
Root sources of variation
Opportunity of improvement
DMAIC - Improve
Developing, Incorporating and testing solution
DMAIC - Control
Communicating Success
Implementing measures to ensure that this problem will not occur again
Project type
Nike Projects
Kaizen Event (short term, cross function)
Implementation Projects (long terms, cross business)
Management/ leadership related
Six Sigma project outcomes
Has high financial benefit to the bottom line or a significant strategic value
Produces results that significantly exceed the amount of effort required to obtain the improvement
Solves problems that are not easily resolved using traditional methods
What makes a good LSS project
Clearly connected to business priorities
of major importance to the organisation
Has reasonable scope (doable in 3-6 month depending on data availability)
Defines clear quantitative measures of success
Has the support and approval of management
Solution is unknown
Focus of a Six Sigma Project
Improve employee or customer satisfaction
Reduce Operational Costs
Improve Process Capability
Improve Output Capacity
Reduce Cycle Time
Increase Revenue Potential
Project Prioritisation
Effort Required
How much time, resources, expense etc. to complete the project?
Strategic Impact on Business Performance
What are the potential risks?
How big an impact will the results have on the process and the business?
Define Overview
End Customers
Their Critical to Quality (CTQ) issues
The Core Business Processes involved
High Level problem definition
Customer requirements for products and services and their expectations
Specify the process to be improved
Establish Project Boundaries
Map the Process flow
Define phase of SS requires us to spend enough time to gather sufficient information about the problem
Key tools for define stage
Affinity and interrelationship diagrams
Project charter
Stakeholder analysis
SIPOC
KANO
CTQs
Affinity Diagrams
“Stage zero”
To generate as many ideas and issues as possible
Useful tool to:
Generate, collate, and arrange unorganised amounts of information
Capture the views of all participants
Generate consensus on the way forward
Create ownership of project
Affinity Diagram Process
Agree on a problem to solve
Brainstorm ideas (use post it note)
one idea per post it
Statements rather than
questions
No single words
Cluster ideas
Label the clustered ideas
Interrelationship diagram
Affinity diagram clustered and dependencies of clusters are shown
