Generic OSFAs Flashcards
What does the NHS constitution describe?
The rights for patients, public and staff. It outlines NHS commitments to patients, staff and the public.
What are the principles given by the NHS consitution?
The NHS:
- Is available to all
- Is based on clinical need, not ability to pay
- Aspires to the highest standards of excellence and professionalism
- Puts the patient at the heart
- Works with other organisations in the interest of patients and the wider population
- Is committed to providing good value for the tax payers money
- Is accountable to the public, communities and patients that it serves
What are the NHS values?
- Working together for patients
- Respect & dignity
- Committment to quality of care
- Improve lives
- Compassion
- Everyone counts
What does Duty of Candour mean?
Every healthcare professional must be open and honest with patients when something goes wrong.
Staff must tell the patient (where appropriate), apologise, offer an appropriate rememedy, and explain fully the effects of what has happened.
What is the process if you witness or receive unnacceptable behaviour from patients/staff?
Informally:
You can speak to a manager/trade union representative on how to deal with the issue.
You could speak to the person initiating the behaviour.
Formally:
You can log a complaint with your manager, and on the Trust reporting system.
What is Good Scientific Practice?
It sets ut the standards of behaviour and practice that must be achieved and maintained by proffessionals.
It details:
1
professional practice (being safe, working within your scope of practice & competence limits),
probity (conduct should justify trust of patients, being honest)
working with colleagues
training and developing others
2
scientific practice
technical practice
quality
3
clinical practice (understand need for consent, maintaining confidentiality)
investigation and reporting
4
research, development and innovation (appraise literature, use evidence based practice)
5
leadership
What are the 4 values of Medical Ethics?
- Autonomy — Does it show respect for the patient and their right to make decisions?
- Non-maleficence — Does it harm the patient?
- Justice — Are there consequences in the wider community?
- Beneficence — Does it benefit the patient?
What is informed consent?
It refers to the idea that a person must be fully informed about and understand the potential benefits and risks of their choice of treatment
What is patient confidentiality?
It refers to the idea that information is only shared with the
appropriate people in appropriate circumstances, care must be taken to check they have a legal basis for access to the information before releasing it.
The minimal amount of information should be disclosed.
What is information governance?
It is the management of information in an organisation. It balances the use and security of data.
It applies to corporate, staff and patient information.
It links many legal and guidance documents:
- Data Protection Act 1998
- the Freedom of Information Act 2000
- the common law duty of confidentiality
- the confidentiality NHS code of practice
- the NHS care record guarantee for England
- the social care record guarantee for England
- the international information security standard: ISO/IEC 27002: 2005
- the information security NHS code of practice
- the records management NHS code of practice
What does probity mean?
The quality of having strong moral principles; honesty and decency.
What is reflective practice?
It is a circular process of reviewing your own interactions and experiences, and using them to improve your work.
It is a continuous learning cycle.
What is the audit cycle?
1 - prepare (choose a topic) 2 - select criteria (define the standard) 3 - collect & analyse data 4 - make improvements 5 - re-audit
What does quality assurance mean?
“part of quality management focused on providing confidence that quality requirements will be fulfilled.” - ISO9000
It is a systematic process relating to preventing errors. It makes sure things are done correctly. This may be through setting up a quality control cycle.
What does quality control mean?
“A part of quality management focused on fulfilling quality requirements” - ISO9000
It is the process of detecting any errors.