General Questions Flashcards
Why did you leave Hoveround?
- I enjoyed the IT position and working with my coworkers. 2. COVID-19 eliminated the position. 3. I was the last person on the team and they couldn’t afford to keep me.
Why did I not go back to Hoveround after COVID-19?
- I had a possibility of going back to Hoveround after the pandemic. 2. I chose to work instead of just collecting unemployment. 3. I found NCR and was hired and I’m grateful for it.
Why do I want to leave NCR?
- I am grateful to have been hired at NCR and recently received a promotion. 2. I only fix hardware and I miss working with people. 3. I’m passionate about IT and I enjoy working with both technology and people.
Tell me about your experience with Geek Squad
- I started working at Geeksquad and loved working with the customers. 2. I learned to explain technical repairs and advice without using complicated technical jargon 3. I was promoted shortly after to a repair agent where I learned about diagnosing and repairing computer issues
What made you leave Geek Squad?
- Hoveround offered me a higher salary and it was an opportunity to remain in the technology industry.
Tell me about yourself
- I have worked with technology for 10 years. 2. As far as my personal life, I enjoy playing bass guitar. 3. I’m also a big geek and I host a weekly dungeons and dragons game with some friends.
How will you approach the daily commute to work in Venice?
- Actually the timing works out great, I love Venice and I have already started looking to move here.
How do you stay up to date with advances in technology?
- I subscribe to different youtube personalities that focus on IT and technology advancements. 2. I am also studying for my A+ certification. 3. I am currently training to become network certified with NCR and plan to get my certification in Cisco.
What assistance would you give a difficult customer with hardware issues?
- I would empathize and listen to the customer and not dismiss their issues. 2. I would perform the repair as quickly as possible and give them a replacement unit to work on if possible. 3. I would also follow up with the customer after the repair to make sure the customer is completely satisfied.
What are some common issues and complaints that are brought up in the Helpdesk role?
-Password locks
-computer running slow
-not being to send or recieve email
- new equipment requests
-expediting repair`
-no internet
-blank screen
-pop-up
-can’t access website
-printing issues
-phone / voicemail issues.
Can you provide a success story in the Helpdesk role?
- I was able to assist a customer install a network printer on her computer. 2. I was also given the opportunity to train new hires in regard to IT and internet safety. 3. I’m a people person and I like to help others
Name a time you couldn’t help a customer.
Manager could not access restricted website, worked together with the network administrator and together we were able to provide her the access she needed and she was happy.
Name a time when you had to say no to a customer.
While working at Hoveround, a customer approached me as I was working on another ticket, the customer wanted me to stop what I was doing and fix an issue with her computer. I politely advised her that I was currently in the middle of helping somebody else at the moment. I had to tell her that if she puts in a ticket with the Helpdesk that I would attend to it as soon as possible.
What salary are you looking for?
I believed there was a salary advertised on the job post. I’m more so looking to join a good group of people and work in an exciting yet challenging work environment. I’m comfortable with the salary that was posted.
How would you handle a coworker giving wrong instructions to a customer?
- It depends on the situation. 2. I always try to help people if I can while being tactful. 3. I usually try not to interfere unless it conflicts with the ethics set forth by the company.
