General Knowldge

Question 1

What are the rights of an individual

Answer 1

Choice
Confidentiality
Equal + fair treatment
Consultation
Protection from abuse and harm

Question 2

Benefits for maintaining a service users rights

Answer 2

Empowerment
Individual needs are met
Trust
High self esteem

Question 3

Types of non verbal communication

Answer 3

Gestures
Body language
Sign language
Facial expressions
Eye contact

Question 4

What is non verbal communication

Answer 4

Involves the messages we send without speaking e.g facial expressions gestures and body language.

Question 5

9 person centre values

Answer 5

Individuallity
Choice
Rights
Independence
Privacy
Dignity
Respect
Partnership
Encouraging decision making of services users.

Question 6

Health care setting

Answer 6

Dentist or orthodontist
GPS
Opticians
Hospitals
Health care centre
Pharmacy
Walk in centre
Nursing home

Question 7

Social care setting

Answer 7

Residential home
Homeless shelters
Food bank
Support groups
Council officer
Children’s home
Retirement home
Community centres.

Question 8

The 6 C’s of care

Answer 8

Compassion
Communication
Courage
Commitment
Care
Competence

Question 9

What does equal and fair treatment mean?

Answer 9

equal and fair treatment is when everyone is given equal opportunities based on their needs and abilities. their needs must be met individually.
results = equal, valued, respected, happy

Question 10

what does confidentiality mean?

Answer 10

confidentiality requires consent to access information. information is kept on a need to know basis and must be stored correctly and safely stored locked away with a password.
- keeping documents private if choose so.
- personal information protected
-need to know basis
-password/ lock/ private
results = respected, secure, safe, trust, happy bro keep going/loyal to service

Question 11

how to answer a explain how question?

Answer 11

2 in detail (better option)
3 in not so much detail

Question 12

what is empowerment?

Answer 12

the amount of control or power an individual feels they have over their life.
- increases independance
- increase self reliance
- improves self reliance
increases trust in practitioners

Question 13

what is meant by high self esteem?

Answer 13

based on feelings of self-concept and self- worth.
-can do attitde
-high levels of engagement
-improve mental health
- vaules = respected feelings

Question 14

what is meant by trust?

Answer 14

having reliance that someone has an individuals best interest at heart to meet their needs.
-easier to relax
-empowerment
-self-respect
-high self esteem
-safe, cared for
-valued
-able to open up

Question 15

what is meant by ‘individual needs are met’?

Answer 15

where different needs are met to fit each individual. e.g 1 mobility needs to get appropriate care
e.g 2 communication skills
- greater confidence in service providers
- service users receive the appropriate care and treatment that is relevant to their needs.

Question 16

How do I remember the benefits to keeping the rights of an individual?

Answer 16

1 2
t trust. e elephants
h high self esteem. h hear
e empowerment n noisy
n needs are met t tigers

Question 17

what’s choice?

Answer 17

being able to have different opinions decision making
e.g choice of food/meals
e.g choosing to join in or not of an activity or use pf service
results = feel safe, happy, respected valued, empowered and cared for

Question 18

what’s rights?

Answer 18

a moral or legal entitlement to have or do something
e.g rights to speech

Question 19

what’s privacy?

Answer 19

having the right of confidentiality choosing if you want to share something.

Question 20

why are the 6 C’s useful for practitioners?

Answer 20

• ensures consistency of care between practitioners
• important part of staff training
• ensure different sectors of health and social care have the same expectations of care.

Question 21

what is verbal communication ?

Answer 21

is communication using sounds or spoken words

Question 22

what dopes consultation mean?

Answer 22

discuss ask opinions involved in decision making
- know what’s being said
e.g before surgery
results = feel empowered, valued, respected and happy

Question 23

what does protection from harm and abuse?

Answer 23

protection from harm, dangerous and bad behaviour
-risk assessment
-staff must follow
-safe guarding
-background checks
-fire alarm practices
results = values, respected high self esteem, cared for, safe happy and trusted