General Information

Question 1

Owners of LGO Hospitality

Answer 1

Bob Lynn -CEO/ Founder
Adam Strecker-President/Partner
Emily Collins-VP Growth & Development

Question 2

Hours of Operation

Answer 2

M-Th 11:30am to 10pm
F- 11:30-11pm
S- 11am- 11pm
S-10am-9pm

Question 3

Phone #

Answer 3

602-346-0110

Question 4

Happy Hour

Answer 4

Bar, Patio, High Tops
M-F 3-7pm
Sat/Sun- open to 7pm

Question 5

Happy Hour Food

Answer 5

$2.25 oysters
$2.50 Rocky Point Shrimp
Selection of 6 diff provisions for $10

Question 6

Management Team FOH

Answer 6

GM- Jaison Sokolow/ Patrick Hassett
Bar- Eryn Gilmore
Manager- Gabby Ryan/ Nachman Kramer

Question 7

Management Team BOH

Answer 7

Executive Chef- Adam Knowles.            
                             Cody Finch
Sous Chef- Juan Lopez
                    Daniel Zarate
                    Sam Sanchez

Question 8

2 LGO restaurants

Answer 8

LGO Grocery/Pizzaria
4410 N 40th St

Chelsea’s Kitchen
5040 N 40th St

Both Phoenix

Question 9

Assessing/ Sizing Up

Answer 9

To assess the needs of the guest to best meet their expectations and precent any issues throughout the meal

Question 10

Guest Right of Way

Answer 10

Move aside so guest may pass

Question 11

3 C’s

Answer 11

Communicate
Consolidate
Circulate

Question 12

When dobyou get a manager?

Answer 12

Always in any situation. Never fly solo!

Question 13

Be “Check Ready”

Answer 13

After entrees drop, keep a copy of the chevk printed & ready to go

Question 14

Service Priorities

Answer 14

Hot food
Cold food
Drinks
Front door

Question 15

Time standards

Answer 15

Greets- less than 30 sec
1st rnd drinks- < 3 min
Apps- 4-7 min
Raw Bar- 10-12 min
Sushi- < 10 min
Entrees- 15-20 min
Desserts- 3-5 min
Drop Check- immediately be check ready
Bus/wipe/reset- less than 2 min from guest leaving table
Answer phone-2 rings or less
Station rotation- within 2 min

Question 16

When guest asks fir server?

Answer 16

“I can help” Team Service

Question 17

Floor Chart Inside

Answer 17

Main- 40-44
           50-55
           60-65
           70-73
           80-83
           90-93
500-501

Bar- 300-301
302-312
313-317
318-321

Booths 100-102
200-202
203 round (orientation)
204-205

Question 18

Floor Chart Patio

Answer 18

Bar- 400 (rt side)- 407
10-12
20-22
30-33

Question 19

Non Alcoholic Drinks

Answer 19

Mexican Coke/7up
Ginger Beer
Diet, Ginger Ale
Iced T, Lemonade, Arnold Palmer
Coffee (French Press)
Hot tea
Milk

Bottle H2O
Simply Sedona- still & sparkling

Fresh Squeezed Juice
OJ/Grapefruit/Cranberry

NA beer- St Pauli Girl

Question 20

Refills

Answer 20

Coffee/ Iced T

Lemonade/AP contains egg whites

Question 21

Tea

Answer 21

Chamomile
Earl grey
Breakfast Blend
Green

Question 22

Iced t brand

Answer 22

Passport tropical Black T

Question 23

Coffee Brand

Answer 23

Mr. Espresso from Oakland, CA

Columbian

Question 24

Kids Bevy

Answer 24

Lemonade
Juice
Soda
Milk
Water

Question 25

Water service

Answer 25

Lemon or straws on requestbonly