General Info

Question 1

Who is the General Manager?

Answer 1

Jacqui Armstrong

Question 2

Who is the Kitchen Manager?

Answer 2

JP Melgar

Question 3

What is the Eureka website?

Answer 3

eurekarestaurantgroup.com

Question 4

How many Eureka locations are there and where?

Answer 4

17 Eurekas, mostly in California. One in Dallas and Seattle.

Question 5

Which locations was first to open and when?

Answer 5

Redlands, CA in 2009, 60 miles east of LA

Question 6

How would you describe our menu?

Answer 6

We are a scratch kitchen concept offering a wide selection of appetizers, fresh salads, gourmet burgers and hand-crafted sandwiches made from fresh, quality ingredients. We offer all small-batch American spirits, the best craft beer around, and our spin on classic craft cocktails. We always strive to support the local community in all of our offerings.

Question 7

Where is the home office?

Answer 7

Hawthorne, CA

Question 8

Who are the 3 partners of the company?

Answer 8

Paul Frederick
Justin Nedelman
Robert Suzuki

Question 9

What’s the address and phone number?

Answer 9

6th and Brazos
200 E. 6th Street, Suite A
Austin, TX 98704
(512) 735-1144

Question 10

Do we take reservations?

Answer 10

We do not take reservations. We offer first come, first serve seating. If a guest has a party of 15 or more, get a manager involved.

Question 11

Do we take To-Go orders?

Answer 11

Yes

Question 12

What are the operating hours?

Answer 12

Sunday-Thursday: 11am-12am

Friday-Saturday:11am-1am

Question 13

When is “Hoppy Hour”?

Answer 13

Every day from 2pm-6pm and 9pm-11pm (11-CL food only)

Question 14

What do we offer for “Hoppy Hour”?

Answer 14

$2 off set handles, $2 off Dripping Springs Vodka or Buffalo Trace Bourbon (single mix cocktails), $2 off wine BTG, and a variety of discounted appetizers.

Question 15

What events do we hold weekly?

Answer 15

Tuesday: 1/2 price wine all day
Wednesday: Steal the Glass (STG)
Thursday: Live Music
Weekend (Sat/Sun): $5 Bloody Marys and Mimosas

Question 16

What are the 7 principle server responsibilities?

Answer 16

Feature the Table
Take the order
Perform a quality check after each course
Make drink refills
Offer dessert/coffee suggestions
Drop the check
Gracious goodbye

Question 17

Why does one table have so many servers?

Answer 17

Our style of service utilizes teamwork so our guests can receive the best possible service.

Question 18

What is the name of the artist who created our exclamation painting?

Answer 18

Jessica Ally from Venice Beach, CA

Question 19

What is the name of the photographer who took the black and white photos displayed in the restaurant?

Answer 19

Joey Watts from Venice Beach, CA

Question 20

Can we sell Eureka t-shirts to guests?

Answer 20

Yes, $20 each. Check with manager on availability and sizes.

Question 21

Do we offer gift cards?

Answer 21

Yes.

Question 22

Can we make a Cosmo? Lemon Drop?

Answer 22

Yes, but we don’t make either with Citrus vodka

Question 23

How do we indicate that a table has not been greeted? Or that is has been greeted?

Answer 23

A ticket will be on a table with lines facing up if it has not been greeted, and will be flipped over and tented if it has been greeted.

Question 24

How do we carry our glasses/plates?

Answer 24

3 glass/plate carry

Question 25

Can we stack plates at the table?

Answer 25

No, only as you manicure. You have to create “platforms” and stack plates in your hands.

Question 26

What side do we place the protein of a dish in front of a guest?

Answer 26

The protein should be in front of the guest and on the right hand side.

Question 27

What’s open service?

Answer 27

Always serve with open hand and never have elbow in guest’s face.

Question 28

What are the 3 C’s?

Answer 28

Communication, Consolidation, Circulation